酒店回复: ¡Gracias por la calificación perfecta! Nos alegra saber que disfrutaron de una estancia tranquila y cómoda, y que el aire acondicionado fue perfecto. También nos alegra saber que disfrutaron del almuerzo; nuestro equipo estará encantado de saberlo. ¡Esperamos darles la bienvenida pronto!
1.0分
商务出差
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The room we had during our stay had water stains on the ceiling with possible mold showing thru, the air conditioner was noisy, the bathtub was rusting out (you could tell it has been patched before, currently needs replacement). I moved the T.V. receiver on the dresser and a bunch of roaches ran out from under it. Overall, our stay was not pleasant. When we booked, we got the last room available, so there was no point in complaining to the staff, we didn't think there would be another room to transfer us into.
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酒店回复: Thank you for sharing your feedback with us. We are truly sorry to hear about the issues you encountered during your stay. This is not the experience we want our guests to have, and we sincerely apologize for the condition of the room.The water stains, possible mold, noisy air conditioner, and the condition of the bathtub are all concerns we take very seriously. We want you to know that work is already scheduled to begin on replacing the tubs—we are just waiting on the contractors to start the project, and these upgrades will address several of the problems you described.We are especially concerned about your report of roaches. This is unacceptable, and we appreciate you bringing it to our attention. We will be contacting our pest control service to perform an intermittent spraying and ensure the issue is resolved immediately.While we understand you felt there was no point in requesting a room change, we always encourage guests to reach out so we can do everything possible to help, even when the hotel is fully booked.Again, we apologize for the inconvenience you experienced, and we thank you for giving us the opportunity to address these issues. We hope you will consider giving us another chance in the future once our improvements are complete.
3.0分
其他
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Everything was ok except that I did not get my military discount. I when I booked room informed them but best western could not give it to me they said means everything went thru *******
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that most aspects of your stay were satisfactory. However, we’re sorry to learn about the issue with your military discount. When reservations are made through third-party sites such as *******, certain discounts and promotions—including the military rate—can only be applied when booking directly with us. We truly value your service and appreciate your understanding. For your next stay, please consider booking directly through Best Western so we can ensure you receive all eligible discounts and benefits. We hope to have the opportunity to welcome you again soon.
3.0分
商务出差
Clean room but had a roach walk out of the closet into the hallway. Bathtub in poor condition. Otherwise not bad.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room clean, though we’re very sorry for the issues you encountered during your stay. Please accept our apologies for the pest sighting and the condition of the bathtub. We take these matters seriously and have addressed the concern with our housekeeping and maintenance teams. We’re also happy to share that we’re in the process of updating our bathrooms—our team will soon begin removing the old tubs and replacing them with new showers to improve the guest experience. We appreciate your understanding and hope you’ll consider giving us another opportunity in the future.
2.0分
情侣出游
It was fine. Older property. Leak in ceiling outside the room door. Outdated and older bathroom.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. We understand your concerns regarding the age of the property and the maintenance issue you mentioned. Please know that we are actively addressing these areas, and our team is working on updates and repairs to improve the overall guest experience. We appreciate your honesty—it helps us focus on the areas that need the most attention. We hope you’ll consider giving us another chance in the future to provide a more comfortable and enjoyable stay.
3.0分
情侣出游
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Our room was clean and comfortable, however there were a lot of areas that seem to have been neglected:
* The first thing we noticed, coming in with a load of baggage, was that the automatic door opener (both inside and outside) didn't work.
* The bathroom was in pretty poor shape - shower head separated from the wall; running rust coming from the bathtub water spout; caulking around the tub was badly deteriorated.
* The closet door wouldn't close all the way.
* Weather stripping on the outside window was coming loose from the window.
* The second floor ice machine was inoperative.
* The Guest Directory stated that there was free laundry on the second and third floors. It was not free. $1.25 each for both a load of wash and dry, however, the washing machine on the second floor was out-of-order, so we had to go to the third floor to wash, and to discover that the third floor dryer was out-of-order, so it was back to the second floor, where the dryer did work.
Granted, this hotel is not a plus or a premier, but still BW is a brand that you expect to be a bit above very basic. The next time we are in Graham, TX we will undoubtedly checking other hotel brands.
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酒店回复: Thank you for sharing your detailed feedback. I’m glad to hear that you found your room clean and comfortable, but I sincerely apologize for the multiple issues you experienced during your stay.We are currently working through several updates at the property, including replacing the tubs with showers, and we are just waiting on the company to come in and complete that work. I also want to acknowledge the concerns you mentioned about the automatic doors, ice machines, and laundry facilities. I’ve shared your comments with our maintenance team so they can address these items promptly.We truly value your loyalty to Best Western and regret that this visit did not meet your expectations. I hope you’ll consider giving us another opportunity in the future to provide you with a much improved experience.
1.0分
情侣出游
The room smelled like mold, probably because there was mold in the ac unit. The comforter was stained and the shower was dirty.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the condition of your room during your stay. What you described regarding the odor, bedding, and shower cleanliness is not the experience we want our guests to have, and I regret that we fell short. Please know that I have shared your comments with our housekeeping and maintenance teams so that these issues can be addressed immediately. We truly value your feedback and hope you will consider giving us another opportunity to provide you with a much better stay in the future.
4.0分
其他
The bathroom was terrible. The bathtub was rusted out and nasty looking. The staff in the front office was very friendly and helpful.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the condition of the bathtub during your stay—we understand how important a clean and comfortable bathroom is. I’m glad, however, that our front office team made a positive impression with their friendliness and helpful service.We do have a signed contract in place, and work will soon begin to remove the current tubs and replace them with new showers. We truly appreciate your patience as we work through these updates, and we hope to welcome you back for a much improved experience.
4.0分
其他
I had a very comfortable stay, It was the opening day for Dove Hunting, staff accommodated us by having breakfast earlier.
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酒店回复: Thank you for your 8 out of 10 review! We’re so glad to hear that you had a comfortable stay with us. Our team was happy to adjust breakfast for the opening day of Dove Hunting so you could start your day off right. We truly appreciate your feedback and hope to welcome you back again soon!
5.0分
其他
Simple easy clean.
Simple easy clean. Arrived late 11:30 and left early 7am, just needed clean comfortable bed and I got a good night sleep
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酒店回复: Thank you for your wonderful 5 out of 5 review! We’re so glad to hear that you found your stay simple, easy, and clean, and that you were able to enjoy a comfortable night’s sleep during your short visit. Providing a restful experience is always our goal, whether guests are with us for just a few hours or several days. We truly appreciate your feedback and hope to welcome you again whenever your travels bring you back our way!
空调效果很好，一切都很安静。午餐非常美味。
The room we had during our stay had water stains on the ceiling with possible mold showing thru, the air conditioner was noisy, the bathtub was rusting out (you could tell it has been patched before, currently needs replacement). I moved the T.V. receiver on the dresser and a bunch of roaches ran out from under it. Overall, our stay was not pleasant. When we booked, we got the last room available, so there was no point in complaining to the staff, we didn't think there would be another room to transfer us into.
Everything was ok except that I did not get my military discount. I when I booked room informed them but best western could not give it to me they said means everything went thru *******
Clean room but had a roach walk out of the closet into the hallway. Bathtub in poor condition. Otherwise not bad.
It was fine. Older property. Leak in ceiling outside the room door. Outdated and older bathroom.
Our room was clean and comfortable, however there were a lot of areas that seem to have been neglected:
* The first thing we noticed, coming in with a load of baggage, was that the automatic door opener (both inside and outside) didn't work.
* The bathroom was in pretty poor shape - shower head separated from the wall; running rust coming from the bathtub water spout; caulking around the tub was badly deteriorated.
* The closet door wouldn't close all the way.
* Weather stripping on the outside window was coming loose from the window.
* The second floor ice machine was inoperative.
* The Guest Directory stated that there was free laundry on the second and third floors. It was not free. $1.25 each for both a load of wash and dry, however, the washing machine on the second floor was out-of-order, so we had to go to the third floor to wash, and to discover that the third floor dryer was out-of-order, so it was back to the second floor, where the dryer did work.
Granted, this hotel is not a plus or a premier, but still BW is a brand that you expect to be a bit above very basic. The next time we are in Graham, TX we will undoubtedly checking other hotel brands.
The room smelled like mold, probably because there was mold in the ac unit. The comforter was stained and the shower was dirty.
The bathroom was terrible. The bathtub was rusted out and nasty looking. The staff in the front office was very friendly and helpful.
I had a very comfortable stay, It was the opening day for Dove Hunting, staff accommodated us by having breakfast earlier.
Simple easy clean.
Simple easy clean. Arrived late 11:30 and left early 7am, just needed clean comfortable bed and I got a good night sleep