酒店回复: ¡Gracias por la calificación perfecta! Nos alegra saber que disfrutaron de una estancia tranquila y cómoda, y que el aire acondicionado fue perfecto. También nos alegra saber que disfrutaron del almuerzo; nuestro equipo estará encantado de saberlo. ¡Esperamos darles la bienvenida pronto!
3.0分
商务出差
Clean room but had a roach walk out of the closet into the hallway. Bathtub in poor condition. Otherwise not bad.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room clean, though we’re very sorry for the issues you encountered during your stay. Please accept our apologies for the pest sighting and the condition of the bathtub. We take these matters seriously and have addressed the concern with our housekeeping and maintenance teams. We’re also happy to share that we’re in the process of updating our bathrooms—our team will soon begin removing the old tubs and replacing them with new showers to improve the guest experience. We appreciate your understanding and hope you’ll consider giving us another opportunity in the future.
3.0分
情侣出游
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Our room was clean and comfortable, however there were a lot of areas that seem to have been neglected:
* The first thing we noticed, coming in with a load of baggage, was that the automatic door opener (both inside and outside) didn't work.
* The bathroom was in pretty poor shape - shower head separated from the wall; running rust coming from the bathtub water spout; caulking around the tub was badly deteriorated.
* The closet door wouldn't close all the way.
* Weather stripping on the outside window was coming loose from the window.
* The second floor ice machine was inoperative.
* The Guest Directory stated that there was free laundry on the second and third floors. It was not free. $1.25 each for both a load of wash and dry, however, the washing machine on the second floor was out-of-order, so we had to go to the third floor to wash, and to discover that the third floor dryer was out-of-order, so it was back to the second floor, where the dryer did work.
Granted, this hotel is not a plus or a premier, but still BW is a brand that you expect to be a bit above very basic. The next time we are in Graham, TX we will undoubtedly checking other hotel brands.
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酒店回复: Thank you for sharing your detailed feedback. I’m glad to hear that you found your room clean and comfortable, but I sincerely apologize for the multiple issues you experienced during your stay.We are currently working through several updates at the property, including replacing the tubs with showers, and we are just waiting on the company to come in and complete that work. I also want to acknowledge the concerns you mentioned about the automatic doors, ice machines, and laundry facilities. I’ve shared your comments with our maintenance team so they can address these items promptly.We truly value your loyalty to Best Western and regret that this visit did not meet your expectations. I hope you’ll consider giving us another opportunity in the future to provide you with a much improved experience.
1.0分
情侣出游
The room smelled like mold, probably because there was mold in the ac unit. The comforter was stained and the shower was dirty.
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酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the condition of your room during your stay. What you described regarding the odor, bedding, and shower cleanliness is not the experience we want our guests to have, and I regret that we fell short. Please know that I have shared your comments with our housekeeping and maintenance teams so that these issues can be addressed immediately. We truly value your feedback and hope you will consider giving us another opportunity to provide you with a much better stay in the future.
4.0分
其他
The bathroom was terrible. The bathtub was rusted out and nasty looking. The staff in the front office was very friendly and helpful.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the condition of the bathtub during your stay—we understand how important a clean and comfortable bathroom is. I’m glad, however, that our front office team made a positive impression with their friendliness and helpful service.We do have a signed contract in place, and work will soon begin to remove the current tubs and replace them with new showers. We truly appreciate your patience as we work through these updates, and we hope to welcome you back for a much improved experience.
4.0分
其他
I had a very comfortable stay, It was the opening day for Dove Hunting, staff accommodated us by having breakfast earlier.
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酒店回复: Thank you for your 8 out of 10 review! We’re so glad to hear that you had a comfortable stay with us. Our team was happy to adjust breakfast for the opening day of Dove Hunting so you could start your day off right. We truly appreciate your feedback and hope to welcome you back again soon!
5.0分
其他
Simple easy clean.
Simple easy clean. Arrived late 11:30 and left early 7am, just needed clean comfortable bed and I got a good night sleep
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酒店回复: Thank you for your wonderful 5 out of 5 review! We’re so glad to hear that you found your stay simple, easy, and clean, and that you were able to enjoy a comfortable night’s sleep during your short visit. Providing a restful experience is always our goal, whether guests are with us for just a few hours or several days. We truly appreciate your feedback and hope to welcome you again whenever your travels bring you back our way!
1.0分
其他
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Bad experience
The room had a smell that you can’t get rid of. The room and bugs and ants. A lot of path work in the bathroom. The should not even be a Best Western. It should be just an Inn.
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酒店回复: Thank you for taking the time to share your feedback with us. I sincerely apologize that your stay did not meet your expectations. We take your concerns very seriously.We are in the process of making updates to our property, including remodeling the bathrooms by replacing the tubs with standing showers. In addition, we do have a professional pest control company that services our property regularly, and they have recently treated the rooms again. However, due to our location near wooded areas, there are still times when pests can find their way inside despite these efforts.Your comments help us as we continue to improve, and I am truly sorry for the inconvenience you experienced. We hope you will consider giving us another opportunity in the future to provide you with a more comfortable stay.
4.0分
其他
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Needs repair
Little things. 1st room, shower curtain rod was almost falling off wall.
2nd room, bath tub rusted around overflow spout. Entrance light switch, had to turn on off several times light would come on.
Not worth the $175.00 I paid for 1 night. Rated as a $60.00 night.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you experienced with both rooms, including the shower curtain rod, bathtub, and light switch. This is not the level of quality we strive to provide, and I understand how this affected the value of your stay. Please know I have shared your comments with our maintenance team so these items can be addressed promptly. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide you with a more comfortable experience in the future.
1.0分
家庭亲子
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Staff was good but room was leaking from ac it was wetting all carpet from ac to first bed . Making
It unsafe and uncomfortable because could not walk by there .i had called front desk and they stated they knew about it but couldn’t do anything . Monday was around 8 am and there was no breakfast yet . Where it states breakfast. I feel like I over payed for what I had gone through this experience . Not good on customer service on this issues of offer anything to compensate issue . They just said we know about it .
From 6am -9am
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酒店回复: Thank you for your feedback, and we’re truly sorry for the inconvenience you experienced. We’re glad to hear our staff was helpful, but we understand how frustrating and uncomfortable the situation with the AC must have been.We are aware of the potential for AC condensation issues, especially during extreme heat when units are turned down very low. This can cause excess moisture buildup. However, we believe there may have been a miscommunication — when our front desk mentioned they were aware of the issue, they likely meant it as a general concern and not specific to your room. Regardless, the issue should have been addressed more promptly, and we apologize that it wasn’t.As for breakfast, it is available daily from 6 AM to 9 AM. It sounds like you may have come down during a restocking period, and we’re sorry for the inconvenience that caused. We appreciate you bringing these concerns to our attention and will use your feedback to improve our service.
空调效果很好，一切都很安静。午餐非常美味。
Clean room but had a roach walk out of the closet into the hallway. Bathtub in poor condition. Otherwise not bad.
Our room was clean and comfortable, however there were a lot of areas that seem to have been neglected:
* The first thing we noticed, coming in with a load of baggage, was that the automatic door opener (both inside and outside) didn't work.
* The bathroom was in pretty poor shape - shower head separated from the wall; running rust coming from the bathtub water spout; caulking around the tub was badly deteriorated.
* The closet door wouldn't close all the way.
* Weather stripping on the outside window was coming loose from the window.
* The second floor ice machine was inoperative.
* The Guest Directory stated that there was free laundry on the second and third floors. It was not free. $1.25 each for both a load of wash and dry, however, the washing machine on the second floor was out-of-order, so we had to go to the third floor to wash, and to discover that the third floor dryer was out-of-order, so it was back to the second floor, where the dryer did work.
Granted, this hotel is not a plus or a premier, but still BW is a brand that you expect to be a bit above very basic. The next time we are in Graham, TX we will undoubtedly checking other hotel brands.
The room smelled like mold, probably because there was mold in the ac unit. The comforter was stained and the shower was dirty.
The bathroom was terrible. The bathtub was rusted out and nasty looking. The staff in the front office was very friendly and helpful.
I had a very comfortable stay, It was the opening day for Dove Hunting, staff accommodated us by having breakfast earlier.
Simple easy clean.
Simple easy clean. Arrived late 11:30 and left early 7am, just needed clean comfortable bed and I got a good night sleep
Bad experience
The room had a smell that you can’t get rid of. The room and bugs and ants. A lot of path work in the bathroom. The should not even be a Best Western. It should be just an Inn.
Needs repair
Little things. 1st room, shower curtain rod was almost falling off wall.
2nd room, bath tub rusted around overflow spout. Entrance light switch, had to turn on off several times light would come on.
Not worth the $175.00 I paid for 1 night. Rated as a $60.00 night.
Staff was good but room was leaking from ac it was wetting all carpet from ac to first bed . Making
It unsafe and uncomfortable because could not walk by there .i had called front desk and they stated they knew about it but couldn’t do anything . Monday was around 8 am and there was no breakfast yet . Where it states breakfast. I feel like I over payed for what I had gone through this experience . Not good on customer service on this issues of offer anything to compensate issue . They just said we know about it .
From 6am -9am