酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel. We hope you are well and staying healthy! Our hotel prides itself on embracing BWH HotelGroup’s We Care CleanTM initiative and ensuring our guests have a safe and comfortable stay.Your business is very important to us and we value your feedback. By telling us what you likedabout your stay and how we can improve, you are helping us deliver a superior experience foryou and other guests in the future.Your comments on our performance were much appreciated and shall be shared with the appropriate team members. I am sure they will be thrilled to hear they made your stay a memorable one. Our entire team's goal is to ensure that you have an exceptional stay! We are so glad we hit that mark. We would love to see you again if you are ever passing through Sutherlin, OR!Happy Holidays!
5.0分
其他
原文
翻译提供方：Google
还会再来的。做早餐的厨师们太棒了！食物非常棒👌
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酒店回复: Hi Dennis!Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We’re delighted to hear you enjoyed our breakfast offerings. Our chef takes great pride in preparing made-to-order eggs using fresh, high-quality ingredients to ensure every guest starts their day with a meal tailored to their preferences. In addition to the chef-prepared items, we also offer guest favorites like our make-your-own waffle station, biscuits and gravy, fresh red country potatoes, sausage, yogurt, fruit, cereal, oatmeal, and more. We appreciate your feedback and look forward to hosting you again soon.We would love to see you again if you are ever passing through Sutherlin, OR!
4.0分
其他
原文
翻译提供方：Google
房间不错，早餐也很棒
这是一家不错的 Best Western Plus 酒店，包含丰盛的早餐。物有所值。
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酒店回复: HI Regina!Thank you for the great review. We are so glad that you enjoyes your time spent with us!We look forward to seeing you again the future!
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for the great scores on our review! It really makes our day to know that we have helped to create a comfortable and enjoyable experience for our guests as this is what we always strive for here at the Best Western Plus Hartford Lodge.We would love to see you again if you are ever passing through Sutherlin, OR!
2.0分
其他
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Booked this to enjoy the pool and hot tub. They were not working. There was nothing on the hotel’s website to indicate this. Decided a hot bath would be a good substitute. Bath tub plug didn’t work so couldn’t get tub to fill. TV was a large smart TV that they advertised we could cast our Netflix to. But couldn’t connect to the internet. When we called the front desk, they said the TVs were new and “hadnt been configured yet.” So basically, nothing was as advertised. Except the hot breakfast.
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酒店回复: Hi Natalie.Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We appreciate you providing insight on what we can do to better meet your needs going forward. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. Please know that your feedback will make a difference and will allow us to follow up internally and implement improvements to ensure we offer a better experience for guests in the future. We apologize that the pool was unexpectedly down for maintenance. We are working diligently to get it back open for our valued guests. We do have new 50" TVs that have Direct TV for you to enjoy.I hope you consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
自驾路上住一晚不错，类似汽车旅馆但比汽车旅馆好很多，有免费充电桩、收费洗衣房，前台服务很好，早餐一般人很多。
设施很好，出差期间住得很满意。如果下次再来的话，还会选择这里。希望大家也能有个愉快的旅程。
干净卫生
环境：优美
这次入住体验非常好，工作人员非常友好礼貌！
员工非常友好，房间也很干净。
还会再来的。做早餐的厨师们太棒了！食物非常棒👌
房间不错，早餐也很棒
这是一家不错的 Best Western Plus 酒店，包含丰盛的早餐。物有所值。
我永远不会再使用它。
无论如何，这些设施都显示出老化的迹象。
我被预订屏幕上的“9.0优秀”信息愚弄了。
从水槽到浴室的地板很脏。窗帘拉开，从外面可以看到房间。即使我要求前台修理窗帘，也没有任何回应。
不过，我想这是可以理解的，因为即使我要求酒店也不提供每日客房清洁服务。
早餐是点餐的形式，我不明白为什么这种档次的设施会不厌其烦地这么做。没有热饭菜，百吉饼又干又干。
总体而言，设施缺乏清洁意识，员工缺乏责任感。
我永远不会再使用它。
好地方
Booked this to enjoy the pool and hot tub. They were not working. There was nothing on the hotel’s website to indicate this. Decided a hot bath would be a good substitute. Bath tub plug didn’t work so couldn’t get tub to fill. TV was a large smart TV that they advertised we could cast our Netflix to. But couldn’t connect to the internet. When we called the front desk, they said the TVs were new and “hadnt been configured yet.” So basically, nothing was as advertised. Except the hot breakfast.