The room was nice and the staff was friendly. My room was facing the highway in the front of the hotel and it was very loud all day and night. I barely slept the first night. Highway noise was awful. My second night I asked to be moved to the back and it was much quieter.
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酒店回复: Thank you for letting us know how your stay was. We agree that if you are a light sleeper the back side of the hotel is a better option. We hope you will stay with us again if you are ever back in the area.
5.0分
其他
Older hotel that has been redone. Beds were very comfortable. Everything was clean and comfortable. Good location close to shopping and dining.
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酒店回复: We are so glad that you enjoyed your stay with us. We hope you return for a visit soon.
5.0分
家庭亲子
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The room was clean and the beds comfortable. Breakfast was good and had a nice variety. The option of having warm food is really appreciated. The front desk ladies were great and very helpful and efficient.
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酒店回复: We love giving our guest a nice hot breakfast to start their day. Thank you for the wonderful rating and letting us know you enjoyed your stay.
5.0分
其他
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Great all around!
Clean room and more reasonably price compared to the other hotels in the area during this time of year. Staff was super friendly and breakfast was great.
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酒店回复: Thank you for sharing your experience with us. We are happy to hear that you enjoyed your stay and our staff.
1.0分
其他
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This is my second stay at this hotel. My experience this time wasn’t as good as the last. When my family arrived, my son realized there were blood stains on the sheets that was neatly made up. We contacted the office where the attendant was annoyed with us and had a bad attitude about our report. She claimed to look for another room for us but that’s not what we asked for. Clean sheets would have sufficed. I told her this and she agreed to give us clean sheets. The next day, I requested housekeeping but they skipped our room. When I realized this, I went talked to one of the housekeepers who agreed to come back around. That was no problem. We left for the day and came back later. When we came back, the sheets that the housekeeper put on our beds had blood and brown stains on them. We were disgusted. Our sleep was terrible and we checked out early just to leave the property. We will never stay here again.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness and service issues you experienced during your stay. This is certainly not the standard we strive to uphold. Please know that we’ve addressed your concerns with our team to ensure this doesn’t happen again.We value your comments and hope you’ll consider giving us another chance to provide the quality experience you rightfully expected.
2.0分
家庭亲子
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The customer service at this establishment was awful. The elderly woman at the front desk was rude. Her demeanor and the way she spoke to us were utterly unpleasant. Despite being charged the same amount of money as a reputable hotel would have charged us, she refused to provide us with sheets and pillows for the sofa bed, even though our reservation was for four people—two adults and two children. After going back and forth with her, she reluctantly gave us two blankets and a pillow. If they lacked the capacity to accommodate four people, they should not have accepted the reservation.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the impression our front desk left on you. Providing warm, attentive service to every guest is one of our top priorities, and we regret that we fell short during your stay.We also apologize for the inconvenience regarding the sofa bed linens. Your reservation details should have ensured the appropriate bedding was provided, and we understand how frustrating it must have been to have to ask more than once.Please know that your comments have been shared with our team for immediate review and coaching to prevent this from happening again. We value your feedback and hope you’ll consider giving us another opportunity to provide you with the welcoming experience we strive for.
2.0分
其他
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The facility is older and the room had a musty smell. We thought it was from the old, noisy a/c unit on the wall. We reserved a room online and prepaid. If we had not been so tired when we arrived, we would have cancelled and left, but we stuck it out for one night. Will not return.
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酒店回复: We would like to apologize for your stay not going well and not being up to our standards.
5.0分
其他
Newly updated and very clean. Excellent staff- especially dining area.
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酒店回复: We are glad you enjoyed our new look. We all think Sherry W is the best in the dining area.
5.0分
其他
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Friendly staff, clean and a safe property with cameras everywhere. Also really good hot breakfast with a home cooked type style that changes daily. Was an unexpected gem during road travel.
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酒店回复: We are so glad that you enjoyed your stay with us and gave us such a great rating. We hope you come back to the Brenham area and stay with us again.
不错的酒店。干净 工作人员非常非常友好。驾车可轻松抵达附近的商店和餐馆。
The room was nice and the staff was friendly. My room was facing the highway in the front of the hotel and it was very loud all day and night. I barely slept the first night. Highway noise was awful. My second night I asked to be moved to the back and it was much quieter.
Older hotel that has been redone. Beds were very comfortable. Everything was clean and comfortable. Good location close to shopping and dining.
The room was clean and the beds comfortable. Breakfast was good and had a nice variety. The option of having warm food is really appreciated. The front desk ladies were great and very helpful and efficient.
Great all around!
Clean room and more reasonably price compared to the other hotels in the area during this time of year. Staff was super friendly and breakfast was great.
This is my second stay at this hotel. My experience this time wasn’t as good as the last. When my family arrived, my son realized there were blood stains on the sheets that was neatly made up. We contacted the office where the attendant was annoyed with us and had a bad attitude about our report. She claimed to look for another room for us but that’s not what we asked for. Clean sheets would have sufficed. I told her this and she agreed to give us clean sheets. The next day, I requested housekeeping but they skipped our room. When I realized this, I went talked to one of the housekeepers who agreed to come back around. That was no problem. We left for the day and came back later. When we came back, the sheets that the housekeeper put on our beds had blood and brown stains on them. We were disgusted. Our sleep was terrible and we checked out early just to leave the property. We will never stay here again.
The customer service at this establishment was awful. The elderly woman at the front desk was rude. Her demeanor and the way she spoke to us were utterly unpleasant. Despite being charged the same amount of money as a reputable hotel would have charged us, she refused to provide us with sheets and pillows for the sofa bed, even though our reservation was for four people—two adults and two children. After going back and forth with her, she reluctantly gave us two blankets and a pillow. If they lacked the capacity to accommodate four people, they should not have accepted the reservation.
The facility is older and the room had a musty smell. We thought it was from the old, noisy a/c unit on the wall. We reserved a room online and prepaid. If we had not been so tired when we arrived, we would have cancelled and left, but we stuck it out for one night. Will not return.
Newly updated and very clean. Excellent staff- especially dining area.
Friendly staff, clean and a safe property with cameras everywhere. Also really good hot breakfast with a home cooked type style that changes daily. Was an unexpected gem during road travel.