酒店回复: Thank you for much for the wonderful review. We hope to see you again soon.
1.0分
其他
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This is my second stay at this hotel. My experience this time wasn’t as good as the last. When my family arrived, my son realized there were blood stains on the sheets that was neatly made up. We contacted the office where the attendant was annoyed with us and had a bad attitude about our report. She claimed to look for another room for us but that’s not what we asked for. Clean sheets would have sufficed. I told her this and she agreed to give us clean sheets. The next day, I requested housekeeping but they skipped our room. When I realized this, I went talked to one of the housekeepers who agreed to come back around. That was no problem. We left for the day and came back later. When we came back, the sheets that the housekeeper put on our beds had blood and brown stains on them. We were disgusted. Our sleep was terrible and we checked out early just to leave the property. We will never stay here again.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the cleanliness and service issues you experienced during your stay. This is certainly not the standard we strive to uphold. Please know that we’ve addressed your concerns with our team to ensure this doesn’t happen again.We value your comments and hope you’ll consider giving us another chance to provide the quality experience you rightfully expected.
2.0分
家庭亲子
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The customer service at this establishment was awful. The elderly woman at the front desk was rude. Her demeanor and the way she spoke to us were utterly unpleasant. Despite being charged the same amount of money as a reputable hotel would have charged us, she refused to provide us with sheets and pillows for the sofa bed, even though our reservation was for four people—two adults and two children. After going back and forth with her, she reluctantly gave us two blankets and a pillow. If they lacked the capacity to accommodate four people, they should not have accepted the reservation.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the impression our front desk left on you. Providing warm, attentive service to every guest is one of our top priorities, and we regret that we fell short during your stay.We also apologize for the inconvenience regarding the sofa bed linens. Your reservation details should have ensured the appropriate bedding was provided, and we understand how frustrating it must have been to have to ask more than once.Please know that your comments have been shared with our team for immediate review and coaching to prevent this from happening again. We value your feedback and hope you’ll consider giving us another opportunity to provide you with the welcoming experience we strive for.
2.0分
其他
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The facility is older and the room had a musty smell. We thought it was from the old, noisy a/c unit on the wall. We reserved a room online and prepaid. If we had not been so tired when we arrived, we would have cancelled and left, but we stuck it out for one night. Will not return.
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酒店回复: We would like to apologize for your stay not going well and not being up to our standards.
5.0分
其他
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Friendly staff, clean and a safe property with cameras everywhere. Also really good hot breakfast with a home cooked type style that changes daily. Was an unexpected gem during road travel.
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酒店回复: We are so glad that you enjoyed your stay with us and gave us such a great rating. We hope you come back to the Brenham area and stay with us again.
4.0分
家庭亲子
Only stayed 1 night. Not much around hotel but great location to airport. Water pressure not great in shower.
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酒店回复: Thank you for taking the time to review the hotel. We are glad that you enjoyed your stay with the exception of the water pressure. Normally it is good so we will having our maintenance crew take a look at it.
5.0分
其他
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Definitely will stay again
Since this was our first time to stay at this hotel, we didn’t exactly know what to expect, but we will definitely stay here again. The room was exactly as described, was extra clean, and very comfortable. The breakfast was delicious with lots of choices, hot and cold. I think the thing that impressed us most was how friendly and welcoming the staff was. Highly recommend you check this place out.
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酒店回复: We are so glad that you enjoyed your stay and planning on staying with us again when you return.
5.0分
其他
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A Great welcome
The person at the front desk was extremely friendly and helpful. The lobby and breakfast area was very pleasing and neat. Very welcoming. The room was well done and roomy. Enjoyed our stay.
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酒店回复: We appreciate you informing us about your stay and that you enjoyed it. We hope to see you again soon.
3.0分
家庭亲子
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The breakfast was nice. Comfortable bed. Good Internet. I was able to use my Roku device on the TV. I was surprised that some areas were dusty like the drawer handles of the dresser. I was a little freaked out with the trail of little red ants crawling all over th sink counter and on my toothbrush
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酒店回复: Thank you for sharing your experience with us. We do apologize for the ants. They have been pesty this year and we have been making sure our pest control company are taking care of all the rooms.
5.0分
其他
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Pleasant Stay in Brenham.
We stayed here as a one night stop over on a six day trek around Hill Country. Staff was courteous, friendly and helpful always asked what they could do to help. Free breakfast saves costs. Good choices of restaurants nearby.
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酒店回复: We are so pleased to hear that you enjoyed your stay while on your Hill Country trek. We hope you come back and explore Brenham some more in the near future.
不错的酒店。干净 工作人员非常非常友好。驾车可轻松抵达附近的商店和餐馆。
This is my second stay at this hotel. My experience this time wasn’t as good as the last. When my family arrived, my son realized there were blood stains on the sheets that was neatly made up. We contacted the office where the attendant was annoyed with us and had a bad attitude about our report. She claimed to look for another room for us but that’s not what we asked for. Clean sheets would have sufficed. I told her this and she agreed to give us clean sheets. The next day, I requested housekeeping but they skipped our room. When I realized this, I went talked to one of the housekeepers who agreed to come back around. That was no problem. We left for the day and came back later. When we came back, the sheets that the housekeeper put on our beds had blood and brown stains on them. We were disgusted. Our sleep was terrible and we checked out early just to leave the property. We will never stay here again.
The customer service at this establishment was awful. The elderly woman at the front desk was rude. Her demeanor and the way she spoke to us were utterly unpleasant. Despite being charged the same amount of money as a reputable hotel would have charged us, she refused to provide us with sheets and pillows for the sofa bed, even though our reservation was for four people—two adults and two children. After going back and forth with her, she reluctantly gave us two blankets and a pillow. If they lacked the capacity to accommodate four people, they should not have accepted the reservation.
The facility is older and the room had a musty smell. We thought it was from the old, noisy a/c unit on the wall. We reserved a room online and prepaid. If we had not been so tired when we arrived, we would have cancelled and left, but we stuck it out for one night. Will not return.
Friendly staff, clean and a safe property with cameras everywhere. Also really good hot breakfast with a home cooked type style that changes daily. Was an unexpected gem during road travel.
Only stayed 1 night. Not much around hotel but great location to airport. Water pressure not great in shower.
Definitely will stay again
Since this was our first time to stay at this hotel, we didn’t exactly know what to expect, but we will definitely stay here again. The room was exactly as described, was extra clean, and very comfortable. The breakfast was delicious with lots of choices, hot and cold. I think the thing that impressed us most was how friendly and welcoming the staff was. Highly recommend you check this place out.
A Great welcome
The person at the front desk was extremely friendly and helpful. The lobby and breakfast area was very pleasing and neat. Very welcoming. The room was well done and roomy. Enjoyed our stay.
The breakfast was nice. Comfortable bed. Good Internet. I was able to use my Roku device on the TV. I was surprised that some areas were dusty like the drawer handles of the dresser. I was a little freaked out with the trail of little red ants crawling all over th sink counter and on my toothbrush
Pleasant Stay in Brenham.
We stayed here as a one night stop over on a six day trek around Hill Country. Staff was courteous, friendly and helpful always asked what they could do to help. Free breakfast saves costs. Good choices of restaurants nearby.