酒店回复: Thank you Rosaura, for allowing us the opportunity to correct this concern for you. We value your thoughts and understand that we strive to create an atmosphere that is comfortable and clean. We hope that you had the opportunity to join us for breakfast from our more than 30 item breakfast buffet. We look forward to seeing you again.
酒店回复: Thank you Kenneth, for sharing your great experience with us. We are very happy to have David as a team member and I will be sure to share your review with him. We also hope you also had the opportuntity to have breakfast with us from our Southern Style Breakfast buffet. We look forward to seeing you again
4.0分
其他
原文
翻译提供方：Google
都好
5.0分
家庭亲子
The ladies at front desk were were wonderful!! The hotel is in great shape & very nice. Delicious free hit breakfast! Highly recommend this hotel!
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酒店回复: Thank you so much for your fantastic 10/10 review! We’re thrilled to hear that you enjoyed your stay and that our front desk team made such a positive impression. Your kind words about the condition of the hotel and our complimentary hot breakfast mean a lot to us. We truly appreciate your recommendation and are delighted you had such a great experience. We look forward to welcoming you back for another enjoyable stay soon!
1.0分
其他
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Would not stay here again. Room had a funky smell, workers staying at hotel were loud at night, and then woke up to urine leaking down the wall from the floor above.
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酒店回复: Thank you for your review! I am sorry that we failed to exceed your expectations. We immediately took care of the issue regarding the toilet from upstairs and appreciate you making us aware of the problem. Sometimes other guest do not consideration of the noise that they are making so in the future please bring excessive noise complaints to the front desk and they will be happy to take care of the issue.
5.0分
其他
Stayed there a fair few times to know their rooms and service is top notch for the price and value 😊😊
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酒店回复: Thank you for letting us know that we have met your expectations and we were able to provide you with service that is top notch we look forward to seeing you again on your next visit!
2.0分
家庭亲子
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The room smelt damp and the bathroom in particular was not in great condition. There were many brown marks across the walls and there is an edge running along the bottom of the bath which was thick with dirt. We also had people walking in front of our room throughout the night and this continued the entire time until early morning. It felt very uncomfortable.
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酒店回复: Thank you for taking the time to share your feedback with us. I want to sincerely apologize for the disappointment you experienced during your recent stay at Best Western. Your comfort and satisfaction are our top priorities, and I am truly sorry that we fell short of meeting your expectations.
5.0分
情侣出游
I like how kind,friendly and helpful the staff is.i recommend this hotel to anyone and everyone I know.
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酒店回复: What a wonderful review, Thank you Marni, for taking the time to share your kind and inspirational comments with us. We very much appreciate your recommending our hotel to those you come in contact with. We look forward to seeing you again.
4.0分
其他
We have stayed a night several times. Very good breakfast. Overall it's a good place to stay for the value ( price)
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酒店回复: Thank you for taking the time to let us know how we did! I am pleased to hear that you enjoyed the breakfast and look forward to seeing you again!
3.0分
家庭亲子
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We stayed for days never put up the do not disturb sign and never had anyone come bring clean towels or change garbage never even asked us
We had to go ask for towels and they gave us pool towels
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酒店回复: Hi Bridget,Thank you for your feedback. We’re truly sorry to hear about the lack of housekeeping service during your stay — that’s certainly not the experience we aim to provide. Your concerns have already been passed to management for review and follow-up with our team.For future visits, we encourage you to contact the front desk directly during your stay so we can promptly address any issues.We hope to have the opportunity to welcome you back for a much improved experience.
我们住的房间烟味很重，而且有些讨厌的邻居在聚会、喝酒、寻欢作乐，所以他们不让我们睡觉。他们给我们换了房间，一切都改变了。我们非常开心，住得很愉快。清洁工的服务也很好。感谢Gladis和你的室友的善意。
大卫办理入住手续非常顺利，他是一位亲切的前台工作人员。专业且对客人非常友好。在我告诉嫂子之前，她也说了同样的话，他们比我们早一个小时就到了。
都好
The ladies at front desk were were wonderful!! The hotel is in great shape & very nice. Delicious free hit breakfast! Highly recommend this hotel!
Would not stay here again. Room had a funky smell, workers staying at hotel were loud at night, and then woke up to urine leaking down the wall from the floor above.
Stayed there a fair few times to know their rooms and service is top notch for the price and value 😊😊
The room smelt damp and the bathroom in particular was not in great condition. There were many brown marks across the walls and there is an edge running along the bottom of the bath which was thick with dirt. We also had people walking in front of our room throughout the night and this continued the entire time until early morning. It felt very uncomfortable.
I like how kind,friendly and helpful the staff is.i recommend this hotel to anyone and everyone I know.
We have stayed a night several times. Very good breakfast. Overall it's a good place to stay for the value ( price)
We stayed for days never put up the do not disturb sign and never had anyone come bring clean towels or change garbage never even asked us
We had to go ask for towels and they gave us pool towels