Nice room, people were nice although no cleaning service during our stay in our room, good coffee in the morning, and unfortunately breakfast was not good, eggs, sausage and home fries were all overcooked and super dry both days! Disappointing.
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酒店回复: Thank you, Martin, for sharing your feedback. We’re glad to hear you found the room comfortable and our team friendly, and that you enjoyed the morning coffee. We’re sorry to learn the breakfast did not meet expectations and that housekeeping service was not provided during your stay. Your comments have been shared with our kitchen and housekeeping teams to ensure improvements are made. We appreciate your input and hope to have the opportunity to welcome you back for a better experience next time.Warm regards,Jin SituRegional General Manager
3.0分
情侣出游
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Very friendly and courteous staff, the morning breakfast was acceptable. We did have a problem with our main TV not operating properly however the TV in the bedroom worked just fine. Our room was clean but you could see that there been repairs and more repairs needed to be done especially in the outside shower area but it was doable. We would stay there again.
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酒店回复: Thank you, Claudette, for sharing your feedback and kind words about our friendly staff. We’re glad to hear you enjoyed your stay and that you would consider returning. We appreciate your comments regarding the TV and maintenance areas, our team will review these right away to ensure continued improvements. We’re grateful for your understanding and look forward to welcoming you back again soon.Warm regards,Jin SituRegional General Manager
5.0分
商务出差
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LOVE KINCARDINE
I found the Best Western Kincardine a excellent property with friendly staff and clean rooms. I would reccommend this property to friends and colleagues
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酒店回复: Thank you, Sheril, for your perfect scores and wonderful comments. We’re delighted to hear you enjoyed your stay with us at the Best Western Kincardine and that our friendly staff and clean rooms made a great impression. We truly appreciate your recommendation to friends and colleagues, and we look forward to welcoming you back again soon.Warm regards,Jin – Regional General Manager
4.0分
家庭亲子
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Pleasantly surprised after all the mix reviews .
Who knew the breakfast would have been the most surprising? Quite a bit of options- warm, hot,cold - helpful service. Kept things clean and tidy as persons had breakfast.
Had fun making my own waffles.
Self serve.
The beds were comfy. Convenience of microwave and coffee machine in room.
Great lighting. Double lock. Lot's of extra towels.
Check in and check out was pleasant.
Never needed to call, can't speak to how responsive.
However , i did call days prior to arrival to clarify a few things . They were helpful.
The cable TV: more than 20 channels. Kid's stuff included.
Only issue: A/C seemed to not work or perhaps it was off. Didn't clarify. Window air was fine.
As other's mentioned, if you are expecting 5 star top of the line and concierge- may not be it.
I would definitely stay here again- clean rooms + helpful when needed + filling breakfast. Comparably affordable stay
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酒店回复: Thank you, Lorenzo, for your thoughtful and detailed review. We’re delighted to hear that you were pleasantly surprised by your stay and enjoyed our clean rooms, comfortable beds, and generous breakfast selection, including the waffles! It’s also wonderful to know our team was helpful and made your experience smooth from check-in to check-out. We appreciate your kind words and look forward to welcoming you back for another comfortable and enjoyable stay.Warm regards,Jin SituRegional General Manager
1.0分
家庭亲子
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First room given (112) was deplorable. HVAC until was coated in mould, and when turned on I was instantly triggered into and asthma attack. This was very concerning and is certainly a public health issue.
Floors with black with dirt and many crumbs and dust. Sink and tub did not drain well. There were hairs of previous customers in tub. There were spatter marks on bed headboard and on desk headboard thing. After checking in very late, we turned off HVAC and chose to just sleep. Talked to Assistant Manager (bearded guy) in a.m. He gave us a new room, which was much improved. He also said he would be giving us credit for our first nights' stay. This was not reflected in our bill on check out, and the guy was not around, nor anyone to approve it. It has now been 30 hours and still not credit.
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酒店回复: Thank you for sharing your detailed feedback. I sincerely apologize for the condition of the first room you were assigned and the distress it caused, especially with the HVAC and cleanliness issues. This is not the level of quality or safety we expect to deliver, and I understand how concerning and uncomfortable this must have been.I am glad our Assistant Manager was able to relocate you to a much-improved room, but I am very sorry that the promised credit for your first night was not applied before checkout. I will personally review your reservation and ensure the appropriate credit is processed without further delay.Your comments about cleanliness, drainage, and maintenance have already been shared with our housekeeping and maintenance teams for immediate attention. Please rest assured that corrective action will be taken to prevent a recurrence of these issues.We greatly value your feedback as it helps us improve, and I hope you will consider giving us another opportunity to provide you with the comfortable, worry-free stay you deserve.Warm regards,Jin SituRegional General Manager
3.0分
其他
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Could have been cleaner - many long hairs around and my head is shaved. Toilet flushed slow and sink drained very slow. Bed was acceptable but not overly comfortable. Breakfast was cold by 8:30 - stick to the cold items or waffles.
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酒店回复: Thank you for sharing your feedback, Trevor. We sincerely apologize for the cleanliness concerns you experienced, as well as the slow drainage issues with the sink and toilet. I will be sharing your comments with our housekeeping and maintenance teams to ensure these matters are promptly addressed.We’re also sorry to hear the breakfast did not meet your expectations, and we will work with our team to improve the consistency of hot items throughout service.We’re glad to know the bed was acceptable, though we understand comfort is very important, and we will continue working to enhance the overall guest experience.We truly appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,JinRegional General Manager
3.0分
其他
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The room itself, was fine, but the hallways looked as though the rugs had not been vacuumed in quite some time. Not sure why they put signs on the front doors asking guests to use the back entrance - strange way to treat your guests, especially since the front doors were propped open! The problem with using the back door, which does not lock, is that it is where the smoking area is - directly beside the door. Again, shocking and disgusting to treat your guests this way. The breakfast, which was included, was mediocre at best. The front desk help was mostly not there. Called the front desk multiple times from my room - no one ever answered the phone.
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酒店回复: Thank you for your feedback. We’re sorry to hear about the inconvenience caused by the front entrance being blocked due to the canopy installation. During this time, we informed our guests to use the back entrance for easier access, and we apologize if this caused any confusion or disruption during your stay. We appreciate your understanding and look forward to welcoming you back for a better experience in the future.Warm regards,JinRegional General Manager
我们在这里住了一晚，酒店很干净，早上还提供热腾腾的早餐。我订到了一晚非常划算的住宿。我会再来的！
离超市很近
对于前往金卡丁进行1-2晚的商务旅行来说，这是一个经济实惠的选择。房间虽然简单，但还算整洁。推荐！
Nice room, people were nice although no cleaning service during our stay in our room, good coffee in the morning, and unfortunately breakfast was not good, eggs, sausage and home fries were all overcooked and super dry both days! Disappointing.
Very friendly and courteous staff, the morning breakfast was acceptable. We did have a problem with our main TV not operating properly however the TV in the bedroom worked just fine. Our room was clean but you could see that there been repairs and more repairs needed to be done especially in the outside shower area but it was doable. We would stay there again.
LOVE KINCARDINE
I found the Best Western Kincardine a excellent property with friendly staff and clean rooms. I would reccommend this property to friends and colleagues
Pleasantly surprised after all the mix reviews .
Who knew the breakfast would have been the most surprising? Quite a bit of options- warm, hot,cold - helpful service. Kept things clean and tidy as persons had breakfast.
Had fun making my own waffles.
Self serve.
The beds were comfy. Convenience of microwave and coffee machine in room.
Great lighting. Double lock. Lot's of extra towels.
Check in and check out was pleasant.
Never needed to call, can't speak to how responsive.
However , i did call days prior to arrival to clarify a few things . They were helpful.
The cable TV: more than 20 channels. Kid's stuff included.
Only issue: A/C seemed to not work or perhaps it was off. Didn't clarify. Window air was fine.
As other's mentioned, if you are expecting 5 star top of the line and concierge- may not be it.
I would definitely stay here again- clean rooms + helpful when needed + filling breakfast. Comparably affordable stay
First room given (112) was deplorable. HVAC until was coated in mould, and when turned on I was instantly triggered into and asthma attack. This was very concerning and is certainly a public health issue.
Floors with black with dirt and many crumbs and dust. Sink and tub did not drain well. There were hairs of previous customers in tub. There were spatter marks on bed headboard and on desk headboard thing. After checking in very late, we turned off HVAC and chose to just sleep. Talked to Assistant Manager (bearded guy) in a.m. He gave us a new room, which was much improved. He also said he would be giving us credit for our first nights' stay. This was not reflected in our bill on check out, and the guy was not around, nor anyone to approve it. It has now been 30 hours and still not credit.
Could have been cleaner - many long hairs around and my head is shaved. Toilet flushed slow and sink drained very slow. Bed was acceptable but not overly comfortable. Breakfast was cold by 8:30 - stick to the cold items or waffles.
The room itself, was fine, but the hallways looked as though the rugs had not been vacuumed in quite some time. Not sure why they put signs on the front doors asking guests to use the back entrance - strange way to treat your guests, especially since the front doors were propped open! The problem with using the back door, which does not lock, is that it is where the smoking area is - directly beside the door. Again, shocking and disgusting to treat your guests this way. The breakfast, which was included, was mediocre at best. The front desk help was mostly not there. Called the front desk multiple times from my room - no one ever answered the phone.