酒店回复: Thank you for your feedback. We are so sorry you did not enjoy your stay here with us. We hope you will consider staying with us again in the future.
酒店回复: Thank you so much for taking the time to share your feedback, we are so happy you enjoyed your stay and we hope to see you again in the future.
4.0分
其他
原文
翻译提供方：Google
第一晚没有得到服务，第二晚我们仍然不得不要求续杯咖啡和咖啡杯，但床铺已经整理好，毛巾也已提供
4.0分
其他
Nice, clean room. Good location. Everything was comfortable. We just wish breakfast was included.
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酒店回复: Thank you for taking the time to share your feedback, we are so happy to hear you enjoyed your stay.
3.0分
其他
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NOT TOP CLASS FOR A HILTON
For a Hilton, the room was more like a Holiday Inn or not what I would expect for something branded "Hilton"
A lot of wear and tear in the room. Reading lights for the bed were broken. Just not what I expected
3.0分
其他
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Although looks to be a relatively new property conveniently located in Plymouth, I cannot give it a strong review based on our stay. While we were there, we were evacuated 5 times over 3 days in the early morning (one day at 4:20 am) due to a faulty fire alarm. While the good news is that there was not a fire or other emergency, the bad news is that we had to walk down 5 flights of stairs after jumping out of bed to the sound of the alarm. Not sure where to place the fault - management, the alarm company - but it meant that our stay was less than pleasant.
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酒店回复: We are so sorry to hear you were disappointed in your stay, I understand fire alarms can be frustrating for sure. We did have the alarm company on site 24/7 until the issue was resolved. We hope all your future stays will be wonderful and peaceful!
3.0分
其他
The room had an odd dirty odor and the bathroom curtains smelled like mold. It was not a good experience.
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酒店回复: We are so sorry your stay didnt live up to yours or our expectations. Thank you for sharing your feedback as we are always striving to improve.
不值这个价——令人失望的住宿体验
这家酒店真是令人失望，完全不符合凯悦的标准。房间里虽然标着禁烟，却弥漫着一股陈年的烟味。浴帘霉味十足，房间破旧不堪，床头插座也坏了。灯光每分每秒都在闪烁，让人难以入睡。
客房服务人员在走廊里连续几个小时大声播放音乐，还直接往床上喷洒带有化学气味的空气清新剂——真恶心。前台工作人员整天盯着手机，几乎不提供帮助。就连卫生纸的质量也堪比公交车站的最低端。
这家汽车旅馆的收费是酒店价格，却打着凯悦的旗号，真是丢脸。我真不明白这家酒店怎么会有这么好的评价。我最多给它1.5星。以后再也不来了。
上周日至周三入住普利茅斯希尔顿花园酒店期间，我们遇到了不少不愉快的事情。
我们抵达时，前台没有我们延长至周三的预订记录，导致入住时出现混乱。
213房间的恒温器失灵，房间闷热难受。我们第二天早上报告了这个问题，被告知维修人员会修复，但最终什么也没做。
第二天，我们正在吃早餐时，前台打来电话询问我们什么时候退房。我们再次解释说，住宿时间被延长了。虽然他们确认系统里的预订信息无误，但当天并没有打扫我们的房间。即使我们要求客房服务，回来后也发现床铺没有整理，也没有干净的毛巾。我们不得不自己去前台要毛巾。
退房当天，我们打算吃已经付费的早餐，但被告知没有全套早餐，也没有提供无麸质食品。我们空手而归。工作人员虽然给了希尔顿积分，但这并不能抵消我们的失望。
最后，离开时，酒店只提供无咖啡因咖啡。
我们住过很多希尔顿酒店，一直信赖这个品牌的舒适性和可靠性。这次经历令人失望，酒店方面多次道歉，却没有真正的解决方案。
我们希望管理层能够认真对待这次反馈，改进客户服务，防止此类问题再次发生。
除了早餐，一切都很好。麦片、面包和果汁要11.95美元，热自助餐要14.95美元。洗碗机坏了，纸盘，没有碗。不得不用杯子盛麦片。同样的早餐在万豪酒店或假日酒店是免费的！
我请楼下的人帮我换了个灯泡，并确保水快速流进下水道，但根本没发生过，也没人问他们有没有做过。没有服务。而且水压又低又冷。糟糕的酒店
家庭入住，简直完美！我们一家六口，发现这里应有尽有。房间宽敞，设施干净整洁，工作人员周到热情，乐于助人。强烈推荐。
第一晚没有得到服务，第二晚我们仍然不得不要求续杯咖啡和咖啡杯，但床铺已经整理好，毛巾也已提供
Nice, clean room. Good location. Everything was comfortable. We just wish breakfast was included.
NOT TOP CLASS FOR A HILTON
For a Hilton, the room was more like a Holiday Inn or not what I would expect for something branded "Hilton"
A lot of wear and tear in the room. Reading lights for the bed were broken. Just not what I expected
Although looks to be a relatively new property conveniently located in Plymouth, I cannot give it a strong review based on our stay. While we were there, we were evacuated 5 times over 3 days in the early morning (one day at 4:20 am) due to a faulty fire alarm. While the good news is that there was not a fire or other emergency, the bad news is that we had to walk down 5 flights of stairs after jumping out of bed to the sound of the alarm. Not sure where to place the fault - management, the alarm company - but it meant that our stay was less than pleasant.
The room had an odd dirty odor and the bathroom curtains smelled like mold. It was not a good experience.