Our check-in clerk was excellent. She was very professional and well-dressed. However, our check-out clerk was the opposite. He didn’t stand to greet me, his off color died hair was a distraction and the shirt he had on looked like he’d slept in it and was a crazy print that basically matched his hair. Overall we had a great experience at this location. The holiday decor was fun and tastefully done.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
5.0分
其他
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This was our first stay here. Very clean, updated hotel. We were greeted warmly and checked in efficiently. Our room was great, quiet, super comfy bed,-where do you get those pillows? I had a sore throat and the lady at the front desk gave me some tea, which was awesome. Breakfast was your standard breakfast options, but it was all delicious. Thanks, we will be back!
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
4.0分
其他
Breakfast staff was amazing and so very kind.
Great location with lots around it. Only low stars is a little quirky for entrance and parking
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
4.0分
家庭亲子
Need more parking and housekeeping never cleaned our room but they lady the did the breakfast she was FANTASTIC
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
3.0分
其他
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Brown water
Nearly constant mechanical noises at night made falling asleep difficult. (A/C, then refrigerator, then noise outside, then a/c again, then refrigerator, lather rinse repeat.) The brown water coming from the tub faucet didn't give me confidence in the cleanliness of the entire place. It eventually ran clear but I felt yucky.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
5.0分
其他
Service was great, everyone was so nice and I like the text message updates and seeing how our stay is going.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
5.0分
情侣出游
Very friendly and helpful staff. Very nice breakfast options. Nice layout in our room, and the common areas were very clean, attractive and well maintained.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
5.0分
家庭亲子
My son attends Blue Mountain Christian University and I stay here when I visit. The hotel is awesome and the stay are amazing!
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
5.0分
其他
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Excellent
I was only using the hotel for an overnight stay while driving through. The staff was very friendly and proactive. Breakfast was very well tended, had great varieties and delicious..
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
5.0分
情侣出游
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Pro—staff was welcoming, room was clean, bed very comfortable and breakfast was excellent. Husband loved the choices for breakfast especially the cinnamon rolls. No noise from the traffic. Only one Con—limited parking. We had to park in the next door restaurant parking—although it was adjacent to the hotel. We will definitely stay here again as we travel through here several times a year.
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酒店回复: Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Guest Relations
Our check-in clerk was excellent. She was very professional and well-dressed. However, our check-out clerk was the opposite. He didn’t stand to greet me, his off color died hair was a distraction and the shirt he had on looked like he’d slept in it and was a crazy print that basically matched his hair. Overall we had a great experience at this location. The holiday decor was fun and tastefully done.
This was our first stay here. Very clean, updated hotel. We were greeted warmly and checked in efficiently. Our room was great, quiet, super comfy bed,-where do you get those pillows? I had a sore throat and the lady at the front desk gave me some tea, which was awesome. Breakfast was your standard breakfast options, but it was all delicious. Thanks, we will be back!
Breakfast staff was amazing and so very kind.
Great location with lots around it. Only low stars is a little quirky for entrance and parking
Need more parking and housekeeping never cleaned our room but they lady the did the breakfast she was FANTASTIC
Brown water
Nearly constant mechanical noises at night made falling asleep difficult. (A/C, then refrigerator, then noise outside, then a/c again, then refrigerator, lather rinse repeat.) The brown water coming from the tub faucet didn't give me confidence in the cleanliness of the entire place. It eventually ran clear but I felt yucky.
Service was great, everyone was so nice and I like the text message updates and seeing how our stay is going.
Very friendly and helpful staff. Very nice breakfast options. Nice layout in our room, and the common areas were very clean, attractive and well maintained.
My son attends Blue Mountain Christian University and I stay here when I visit. The hotel is awesome and the stay are amazing!
Excellent
I was only using the hotel for an overnight stay while driving through. The staff was very friendly and proactive. Breakfast was very well tended, had great varieties and delicious..
Pro—staff was welcoming, room was clean, bed very comfortable and breakfast was excellent. Husband loved the choices for breakfast especially the cinnamon rolls. No noise from the traffic. Only one Con—limited parking. We had to park in the next door restaurant parking—although it was adjacent to the hotel. We will definitely stay here again as we travel through here several times a year.