酒店回复: Dear Juan, Thank you for taking the time to tell us about your experience at Holiday Inn Express LATHROP.
4.0分
其他
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First room smelled like cigarettes but front desk took care of us and gave us another room with no hassle. The only thing I didn’t like was the breakfast. It could be better wish they had bacon besides sausage not everyone eats s, also wish they served scrambled eggs not a fan of omelettes. Other than that it was ok.
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酒店回复: Thank you for your 8 out of 10 rating! We truly appreciate your business and are delighted to hear you had a great overall experience.We apologize for any disappointment regarding our breakfast rotation. Please note that we alternate our protein options between sausage and bacon, and our egg offerings between scrambled eggs and frittatas/omelets. We always strive to provide variety for our guests.We hope you will consider us for your future bookings. If we can be of any further assistance, please do not hesitate to contact us.
5.0分
情侣出游
The room was so clean and it really looked nice. The bed was soft and very comfortable. It was one of the best rooms I have ever been to
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酒店回复: Thank you for the 10 out of 10 rating! We appreciate your business and hope you take us into consideration for your future bookings. We're glad you had a great experience with us, if we could be of further assistance to you, please let us know!
3.0分
其他
Due to what looked like an understaffed front desk, there was a wait for anyone to show up. When they did, the staff did a fine job
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酒店回复: I apologize for the experience you had with us. We thank you for choosing Holiday Inn Express Lathrop, and we appreciate your feedback. We hope you give us another chance in the future.
3.0分
家庭亲子
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Room was very clean but for the price very plain. Holiday use to have beautiful rooms that were cheaper. TV did not have the sports station we wanted. We wanted to watch ALCS playoffs
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酒店回复: Thank you for the 6 out of 10 rating! We do apologizes that we didn't have sport channel you were into. We do strive to make every customers stay as comfortable as possible. If we could be of further assistance to you, please let us know!
5.0分
情侣出游
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Amazing staff, CLEAN hotel, CLEAN rooms, full size long mirrors were a plus in our room! Very nice, would stay here again! Breakfast options were 10/10, and the woman working in the mornings kept everything well stocked and super clean. She was great!
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酒店回复: Thank you for the 10 out of 10 rating! We appreciate your business and hope you take us into consideration for your future bookings. We're glad you had a great experience with us, if we could be of further assistance to you, please let us know!
5.0分
情侣出游
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I felt that the floors could have been cleaner in my room as my socks were dirty after walking on the floor in my room. Otherwise all was excellent especially the young lady at check-in.
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酒店回复: Thank you for the 10 out of 10 rating! We appreciate your business and hope you take us into consideration for your future bookings. We're glad you had a great experience with us minus the room floor since all our rooms are floors instead of carpet, if we could be of further assistance to you, please let us know!
5.0分
其他
Loved the breakfast and breakfast service lady very friendly and very helpfull
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酒店回复: Thank you for the 10 out of 10 rating! We appreciate your business and hope you take us into consideration for your future bookings. We're glad you had a great experience with us, if we could be of further assistance to you, please let us know!
5.0分
其他
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Family vacation
Spacious two queen rooms . Nice pool and jacuzzi. The elevator was broken but the staff offered to carry my bags to my room . I’ve stayed here many times . Wonderful hotel!
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酒店回复: Thank you for the 10 out of 10 rating! We appreciate your business and hope you take us into consideration for your future bookings. We're glad you had a great experience with us, if we could be of further assistance to you, please let us know!
到达时，晚上 10 点，休息室正在举行派对，派对上音乐声震耳欲聋，响彻我的房间。到了房间，窗帘关不上，所以早上我因为光线太强而无法入睡，然后发现橱柜里还有另一个人的食物，吃了一半还放在盘子里。当我向客服提出这个问题时，他们拒绝任何退款，说我必须是会员才能获得赔偿
由于与工作人员缺乏了解，使用信用卡付款时遇到困难
First room smelled like cigarettes but front desk took care of us and gave us another room with no hassle. The only thing I didn’t like was the breakfast. It could be better wish they had bacon besides sausage not everyone eats s, also wish they served scrambled eggs not a fan of omelettes. Other than that it was ok.
The room was so clean and it really looked nice. The bed was soft and very comfortable. It was one of the best rooms I have ever been to
Due to what looked like an understaffed front desk, there was a wait for anyone to show up. When they did, the staff did a fine job
Room was very clean but for the price very plain. Holiday use to have beautiful rooms that were cheaper. TV did not have the sports station we wanted. We wanted to watch ALCS playoffs
Amazing staff, CLEAN hotel, CLEAN rooms, full size long mirrors were a plus in our room! Very nice, would stay here again! Breakfast options were 10/10, and the woman working in the mornings kept everything well stocked and super clean. She was great!
I felt that the floors could have been cleaner in my room as my socks were dirty after walking on the floor in my room. Otherwise all was excellent especially the young lady at check-in.
Loved the breakfast and breakfast service lady very friendly and very helpfull
Family vacation
Spacious two queen rooms . Nice pool and jacuzzi. The elevator was broken but the staff offered to carry my bags to my room . I’ve stayed here many times . Wonderful hotel!