酒店回复: Thank you for your review, Jennie. We appreciate your feedback regarding the wireless and your experience with the shower. We strive to provide outstanding accommodations and will be sure to follow up with these items. We hope to have the opportunity to have you as our guest again in the future. Thank you.
4.0分
家庭亲子
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Everything was great except the bar staff was very unprofessional and rude. They need to be retrained on customer service. There was not enough parking. Box trucks were allowed to take 5-6 spaces overnight leaving no where to park legally.
5.0分
其他
Every time I’m in Albuquerque I stay at this hotel. Front desk staff have always been friendly. It’s in a great location. Hotel is clean and quiet!
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酒店回复: Thank you for taking the time to submit a review. We are so happy that our staff makes you feel welcome, and we look forward to seeing you again soon.
4.0分
其他
Did not like the fact that breakfast was not complimentary. I paid $11 for a plain bagel and cream cheese. And it was stale.
4.0分
家庭亲子
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The front desk was fast, nice and professional. The bar staff was rude and unprofessional. Wanted to visit with other guests but was told to leave area in case someone wanted to eat or order a drink. The only action going on was employees watching the end of Monday night football loudly. There’s no real place for guest to sit and visit with each other.
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酒店回复: Thank you for taking the time to tell us about your experience. We are happy that our front desk staff provided you with a good experience, and we are sorry that we missed the mark with our bar staff. This matter will be addressed with the appropriate department heads in order to avoid similar situations in the future.
3.0分
家庭亲子
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Staff was great. Friendly. Helpful. The room didn’t have any linens or pillows for the pullout bed and there wasn’t any extra toilet paper. The toilet wasn’t flushing well, but anytime we called down we got what we needed quickly.
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酒店回复: Thank you so much for taking the time to provide your feedback. Though I am happy that my staff was able to assist you quickly, I am also truly sorry for any inconveniences you encountered during your stay. I will address these issues with the appropriate department heads in order to avoid them in the future.
3.0分
家庭亲子
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Rooms were nice and spacious but they did not accommodate to my "special requests". I had asked for adjoining rooms and made a call to make sure that was down for my reservations and also had them in my original reservation notes. When I tried to get my rooms moved they were unable too.
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酒店回复: Thank you for taking the time to review your stay. I do apologize for not being able to accommodate your special request. Unfortunately, one of the room types that you had booked does not have the option of an adjoining room. I do apologize if our staff did not communicate this with you when you called. I will make sure to let them know that we need to communicate why we cannot accommodate certain requests in the future.
4.0分
其他
Breakfast
Great hotel, but disappointed that this Hilton property did not offer free breakfast.
2.0分
家庭亲子
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We couldn’t get anyone to clean our room, so we had to go down and ask for towels anytime we needed them and had to take our own trash out. We were never in the room when the cleaning service came by but when we got back to our rooms in the evening you could tell nobody had been in there and the do not disturb sign was not on the door
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酒店回复: Thank you for taking the time to provide feedback on how we can improve our guest experience. I will speak with my front desk staff and ensure that if daily turndown service is requested, they pass that on to our housekeeping department, as it is currently offered every other day. We will take this opportunity to enhance our guest experience moving forward, and we look forward to seeing you again soon.
前台接待员非常友好且知识渊博。房间宽敞干净。淋浴喷头需要更换。水压不太好，而且浴室里的排气扇坏了。
不提供免费早餐。不过，他们有一个自助厨房。一个鸡蛋要六美元，一片培根也要六美元。
房间非常干净漂亮。那天晚上的 WiFi 速度很慢，我无法登录并做我的工作。第二天早上还在上班。那天晚上我洗澡时，水从浴缸喷嘴和淋浴喷头中流出。我意识到第二天你必须先拉起控制杆然后打开水。墙壁很薄你可以听到一切。
Everything was great except the bar staff was very unprofessional and rude. They need to be retrained on customer service. There was not enough parking. Box trucks were allowed to take 5-6 spaces overnight leaving no where to park legally.
Every time I’m in Albuquerque I stay at this hotel. Front desk staff have always been friendly. It’s in a great location. Hotel is clean and quiet!
Did not like the fact that breakfast was not complimentary. I paid $11 for a plain bagel and cream cheese. And it was stale.
The front desk was fast, nice and professional. The bar staff was rude and unprofessional. Wanted to visit with other guests but was told to leave area in case someone wanted to eat or order a drink. The only action going on was employees watching the end of Monday night football loudly. There’s no real place for guest to sit and visit with each other.
Staff was great. Friendly. Helpful. The room didn’t have any linens or pillows for the pullout bed and there wasn’t any extra toilet paper. The toilet wasn’t flushing well, but anytime we called down we got what we needed quickly.
Rooms were nice and spacious but they did not accommodate to my "special requests". I had asked for adjoining rooms and made a call to make sure that was down for my reservations and also had them in my original reservation notes. When I tried to get my rooms moved they were unable too.
Breakfast
Great hotel, but disappointed that this Hilton property did not offer free breakfast.
We couldn’t get anyone to clean our room, so we had to go down and ask for towels anytime we needed them and had to take our own trash out. We were never in the room when the cleaning service came by but when we got back to our rooms in the evening you could tell nobody had been in there and the do not disturb sign was not on the door