Our stay was good. We were passing through. The hotel was clean. The staff that we met were nice. The bed was not as comfortable as we would have liked. I wish there were more blankets available. The water pressure was lacking. Overall the stay was very good.
3.0分
其他
Mid
The bathroom was dirty. The beds were ok. They're was a lunch lady overseeing breakfast who was clearly not happy about her life choices.
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酒店回复: Thank you for taking the time to complete a review of your stay with us. We are truly sorry we did not meet your expectations during your stay. Your feedback has been shared with the team and will be used to usher in improvements. Thanks again for your feedback.Sincerely,
2.0分
商务出差
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Do not stay here if you value cleanliness
The first room we were put in smelled stale. The bathroom shower smelled of mold. The shower had both black mold on the floor and serratia covering the shower head. My husband was to have surgery the next day and was afraid to shower there. I went back to the front desk and we were moved to another room. No pink serratia but some mold around the bottom of the shower. The bed blanket had black places in it like it hadn’t been laundered. It was just gross.you could feel the springs in the bed and the walls must be paper thin because it sounded like we were trying to sleep in the middle of the interstate. Terrible night.
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酒店回复: We are truly sorry for the experience you had during your stay with us. The items you mentioned were not up to our standards. We have reported these issues to our leadership team so that they may address the team. Thank you for providing useful feedback.Sincerely,
5.0分
其他
The room was clean. The area seemed safe and clean. The staff were friendly. Convenient to highway and restaurants. Comfortable bed and pillows.
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酒店回复: Thank you for taking the time to provide useful feedback regarding your recent stay with us. We truly appreciate it.
4.0分
家庭亲子
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Basically a good stay. Breakfast options were decent. Room was clean.
A couple negatives:
- Shower really needed re-caulking
- AC was on the noisy side
- Would it kill the profit margin to add a couple more hooks for hanging things in the bathroom?
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酒店回复: Thank you for providing useful feedback on your stay with us. We truly appreciate your response.
5.0分
家庭亲子
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Property was very clean, the staff was friendly and knowledgeable, the beds were comfortable and the included breakfast was very good. The area was safe and clean. I'd definitely stay here again.
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酒店回复: Thank you for taking the time to provide feedback on your stay with us. We truly appreciate your assessment of our hotel.
5.0分
情侣出游
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Very, very well maintained for a 9-10year old property. One of the cleanest, if not THE cleanest hotel we've ever stayed, and some costing much more than this one. Very friendly and helpful staff, and the breakfast was well cooked and fresh. I would highly recommend anyone staying here when in the Knoxville area. You won't regret it!!
5.0分
其他
Would stay here again
The location of the hotel was convenient to restaurants and shopping. The facility was clean and the staff was friendly and helpful.
5.0分
其他
Will stay here again.
Very clean and well appointed rooms. The pool and workout room were perfect for our quick stay. We would definitely stay here again.
5.0分
情侣出游
Staff were very nice. The room was large and quiet. The breakfast was 5 star! So many options for every taste.
Passing through
Our stay was good. We were passing through. The hotel was clean. The staff that we met were nice. The bed was not as comfortable as we would have liked. I wish there were more blankets available. The water pressure was lacking. Overall the stay was very good.
Mid
The bathroom was dirty. The beds were ok. They're was a lunch lady overseeing breakfast who was clearly not happy about her life choices.
Do not stay here if you value cleanliness
The first room we were put in smelled stale. The bathroom shower smelled of mold. The shower had both black mold on the floor and serratia covering the shower head. My husband was to have surgery the next day and was afraid to shower there. I went back to the front desk and we were moved to another room. No pink serratia but some mold around the bottom of the shower. The bed blanket had black places in it like it hadn’t been laundered. It was just gross.you could feel the springs in the bed and the walls must be paper thin because it sounded like we were trying to sleep in the middle of the interstate. Terrible night.
The room was clean. The area seemed safe and clean. The staff were friendly. Convenient to highway and restaurants. Comfortable bed and pillows.
Basically a good stay. Breakfast options were decent. Room was clean.
A couple negatives:
- Shower really needed re-caulking
- AC was on the noisy side
- Would it kill the profit margin to add a couple more hooks for hanging things in the bathroom?
Property was very clean, the staff was friendly and knowledgeable, the beds were comfortable and the included breakfast was very good. The area was safe and clean. I'd definitely stay here again.
Very, very well maintained for a 9-10year old property. One of the cleanest, if not THE cleanest hotel we've ever stayed, and some costing much more than this one. Very friendly and helpful staff, and the breakfast was well cooked and fresh. I would highly recommend anyone staying here when in the Knoxville area. You won't regret it!!
Would stay here again
The location of the hotel was convenient to restaurants and shopping. The facility was clean and the staff was friendly and helpful.
Will stay here again.
Very clean and well appointed rooms. The pool and workout room were perfect for our quick stay. We would definitely stay here again.
Staff were very nice. The room was large and quiet. The breakfast was 5 star! So many options for every taste.