Tucked away from the main road for a quiet night. Lisa at the front desk was amazing and recommended a wonderful place to eat. Room was nice and bed was comfortable
酒店回复: We are so pleased to see you enjoyed your stay.
2.0分
其他
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We found that the toilet was clogged when we arrived unfortunately with a late arrival it’s too late to do anything about it so our first night was pretty much without a toilet. We had to go down to the lobby level to use the bathroom bathroom they did get a repair person to take care of it, but did not give us any credit on the night without. Very disappointing.
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酒店回复: We would like to take the time to apologize for the experience you had your 1st night. Were you offered a room move since there was no one on property to fix the toilet? That would have been standard procedure for this incident. We do apologize and hope to see you again in the near future.
3.0分
其他
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When I first inspected the room there was a huge deer tick clinging on the window blinds. There were holes in the bed sheets and pillow cases. The breakfast was barely edible. The side exit of the property is very dangerous with a blind hill and speeding drivers would have no way to slow down. Keys couldn't be made because the system was down nationwide so you had to grab a staff memeber everytime you left the room. I was charged twice by ******* and it doesn't seem like I'm going to get a refund or that of the security deposit. The good: staff were friendly, check in/ out was easy. Close to designated. Relatively quiet. Nice to have coffee in the room. The shower gets hot.
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酒店回复: Thank you for your feedback. Some of the items you mention are out of our control. I cannot change the 2nd entrance into the hotel. We do have 3 other areas that you can pull out from that are much safer. As for the key fiasco that again was out of our control and we worked really hard to make it as easy as possible on the guests. As for the deer tick, did you notify staff so the room could be inspected and we could have room moved you. I do understand your frustration but not everything is within our control.
5.0分
其他
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The hotel parking lot was clean, The room was clean & comfortable. It had a walk-in or roll-in shower to accommodate a handicapped traveler. The shower was equipped with Dove shampoo, conditioner, & body wash wall dispensers. The sink was equipped with Dove hand soap & hand lotion wall dispensers. The snack room had chips, candy bars, & microwavable soup along with a cold drink vending machine. It also had a refrigerated vending machine with microwavable meals. Staff members were courteous & friendly.
酒店回复: Thank you for such a glowing review!
5.0分
商务出差
Great place Mrs Lisa very friendly room was clean we enjoyed it pool area nice gym nice & other guest extremely friendly also. Thank you guys
酒店回复: Thank you for the outstanding 10/10 review!
5.0分
其他
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Nice clean hotel. The bed was extremely comfortable. Great location in Tullahoma. Construction around the property, but not a noise issue. Friendly, helpful staff! Would definitely recommend! Kudos to Lisa at the front desk!
酒店回复: Thank you for your wonderful 10/10 review!
5.0分
其他
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The facilities were great and breakfast was delicious. The staff was absolutely fantastic. We were in town for a death in the family and the staff was so hospitable and compassionate. Lisa, Jo, Linda and John were amazing . We will be back next time we are visiting family.
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酒店回复: We love hearing that you enjoyed your stay and found that the staff was fantastic. Thank you for the wonderful 10/10.
5.0分
其他
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Second stay for a family visit.
We stayed at this location two years ago for the same family visit. The suite we had reserved was not available. It was a larger room but apparently no longer available. Strange that the pictures are still shown and that we were charged the same amount for a smaller room that they said was a suite. $1,400 for a week for two 70+ people seems excessive. However, I noticed these positive changes. The room accommodations were newer, cleanliness was spot on, the bathroom had been updated, water pressure was way better, the bed was totally comfortable, bedding was spotless, and even the front desk area was newer and the front desk clerks were very accommodating, helpful and friendly. It appeared the entire space had been renovated since our last stay. We did not eat during the breakfast times, but I did notice the area was clean and several options were offered. I have only good things to say about this location except for the excessive amount I feel we were charged.
早饭很一般很一般
就这样吧。。。早饭从来不换。。。实在吃不惯。
Tucked away from the main road for a quiet night. Lisa at the front desk was amazing and recommended a wonderful place to eat. Room was nice and bed was comfortable
We found that the toilet was clogged when we arrived unfortunately with a late arrival it’s too late to do anything about it so our first night was pretty much without a toilet. We had to go down to the lobby level to use the bathroom bathroom they did get a repair person to take care of it, but did not give us any credit on the night without. Very disappointing.
When I first inspected the room there was a huge deer tick clinging on the window blinds. There were holes in the bed sheets and pillow cases. The breakfast was barely edible. The side exit of the property is very dangerous with a blind hill and speeding drivers would have no way to slow down. Keys couldn't be made because the system was down nationwide so you had to grab a staff memeber everytime you left the room. I was charged twice by ******* and it doesn't seem like I'm going to get a refund or that of the security deposit. The good: staff were friendly, check in/ out was easy. Close to designated. Relatively quiet. Nice to have coffee in the room. The shower gets hot.
The hotel parking lot was clean, The room was clean & comfortable. It had a walk-in or roll-in shower to accommodate a handicapped traveler. The shower was equipped with Dove shampoo, conditioner, & body wash wall dispensers. The sink was equipped with Dove hand soap & hand lotion wall dispensers. The snack room had chips, candy bars, & microwavable soup along with a cold drink vending machine. It also had a refrigerated vending machine with microwavable meals. Staff members were courteous & friendly.
Great place Mrs Lisa very friendly room was clean we enjoyed it pool area nice gym nice & other guest extremely friendly also. Thank you guys
Nice clean hotel. The bed was extremely comfortable. Great location in Tullahoma. Construction around the property, but not a noise issue. Friendly, helpful staff! Would definitely recommend! Kudos to Lisa at the front desk!
The facilities were great and breakfast was delicious. The staff was absolutely fantastic. We were in town for a death in the family and the staff was so hospitable and compassionate. Lisa, Jo, Linda and John were amazing . We will be back next time we are visiting family.
Second stay for a family visit.
We stayed at this location two years ago for the same family visit. The suite we had reserved was not available. It was a larger room but apparently no longer available. Strange that the pictures are still shown and that we were charged the same amount for a smaller room that they said was a suite. $1,400 for a week for two 70+ people seems excessive. However, I noticed these positive changes. The room accommodations were newer, cleanliness was spot on, the bathroom had been updated, water pressure was way better, the bed was totally comfortable, bedding was spotless, and even the front desk area was newer and the front desk clerks were very accommodating, helpful and friendly. It appeared the entire space had been renovated since our last stay. We did not eat during the breakfast times, but I did notice the area was clean and several options were offered. I have only good things to say about this location except for the excessive amount I feel we were charged.