酒店回复: Hi Marc! Thank you for your feedback. We apologize for any confusion or inconvenience caused by the change in branding. We understand how important it is for our guests to have accurate information, and we regret that this transition was not communicated clearly. We will make sure to address this concern with our team to ensure better clarity in the future. We appreciate your understanding and hope to have the opportunity to welcome you back.

酒店回复: Hi Kimberly!We sincerely apologize for the oversight in housekeeping and for any inconvenience it caused during your stay. While we are glad to hear that the rest of the room was clean, a missed towel does not meet our usual standards, and we will address this with our housekeeping team to ensure better attention to detail.We appreciate your honest feedback and will use it to improve our services. If you decide to give us another chance in the future, we will do our best to provide a better experience.

酒店回复: Hi Gigi, Thank you for your feedback. We're glad you enjoyed the comfortable beds, great shower, and clean accommodations. However, we understand that the lack of heat made for an uncomfortable experience, especially in such cold temperatures. We appreciate your comments and will look into this to ensure better comfort for our guests.

酒店回复: Hi kathleen, We appreciate your patience during the transition and are glad to hear that the service and accommodations met your needs. Thank you for your feedback, and we hope to welcome you again in the future!

酒店回复: Hi Celia, We're glad to have provided you with a restful and comfortable stay after a long day of travel. We hope you visit us again!