酒店回复: Hi Kimberly!We sincerely apologize for the oversight in housekeeping and for any inconvenience it caused during your stay. While we are glad to hear that the rest of the room was clean, a missed towel does not meet our usual standards, and we will address this with our housekeeping team to ensure better attention to detail.We appreciate your honest feedback and will use it to improve our services. If you decide to give us another chance in the future, we will do our best to provide a better experience.

酒店回复: Hi Gigi, Thank you for your feedback. We're glad you enjoyed the comfortable beds, great shower, and clean accommodations. However, we understand that the lack of heat made for an uncomfortable experience, especially in such cold temperatures. We appreciate your comments and will look into this to ensure better comfort for our guests.

酒店回复: Thank you for your wonderful 10/10 rating and for recommending us. We’re delighted to know you enjoyed our clean and well-kept property. Your kind words mean a great deal to us, and we’re so pleased we could provide a stay worth recommending.We look forward to welcoming you back soon for another excellent visit.

酒店回复: Hi carmen, Thank you for your feedback! We're glad you had a good stay and have no complaints. We look forward to welcoming you back in the future.

酒店回复: Thank you for your thoughtful comment!We’re so pleased to hear that you felt welcomed by our team. Kindness and genuine hospitality are at the heart of everything we do, and it’s always rewarding to know that it made a difference during your stay.We hope to have the pleasure of welcoming you back soon — perhaps for an even longer visit.