Our daughter went solo to a music festival in Manchester so we booked a room for her to have a safe place to sleep. We paid for the room over the phone, explained the situation, and then mobile checked in. They said our daughter could pick up a key at the front desk. But when she arrived after the festival ended (the headline act was on stage from 1-3am), they refused to give her a key to the room. By this point it was 6am and check out is noon, so she should have had 6 hours to rest and shower in the room we paid for. But the clerk had marked the room as a “no show” without reading the notes in the system or calling the phone number on file. They said there was nothing they could do and that mobile check in didn’t count (I’m not sure why they offer it). The room was empty, they confirmed it, but they wouldn’t give her a key and kept our money. People traveling and attending festivals don’t always check into a room by midnight (and no one mentioned this time restriction when we booked over the phone). I’m going to dispute this charge with our credit card since they openly admitted that the clerk made a error by marking it as a no show and that was the only reason she couldn’t use the room; once it was marked that way in the system they couldn’t issue a key or whatever. I would give zero stars if possible. What a terrible way to treat guests.
2.0分
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Ok- I should have listened to some others, but I thought this is a Marriott hotel - surely it will be ok. Well, I might not have complained if I had paid $100 for a night, but for $200 I expected better. First, let's go over the positives - it is conveniently located. Lobby looks pretty good. Employees not overly friendly, but at least not rude, check-in and out uneventful. Now for the negatives - pool STILL under maintenance. This has been going on for months but no mention of that on their website. Bed was hard. Pillows were even worse. Breakfast was fair but juice machine out of order and no fruit, just the very basics. Only low fat milk was chocolate. Bathroom door would not stay closed. Light above the mirror in the bath constantly went off and on. They have a sign up "every towel matters" and evidently they believe it. Only 2 towels provided. I guess I could have asked for more, but at this point - never mind, I will dry off with a hand towel. The least they could do is show their appreciation with a couple of bottles of water in the room which would probably cost them under $1. But your only option is $2.49 each from their little market store. Not impressed at all. Will not be staying here and I am questioning my loyalty to Marriott.
5.0分
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I was unloading my car, preparing to check-in at Fairfield Inn- Murfreesboro, Tennessee, when a young man standing at the hotel entry waved and asked if I was checking in. "Yes," I said, and then he asked if I needed help. "No thank you," I replied, so he turned and made his way to his station to check me in. I rolled my luggage to the front desk and was greeted with a welcoming smile and a genuine eagerness to assist. He quickly pulled up my reservation, thanked me for being a Platinum Elite member, and immediately searched for an available upgrade. I'm happy to say that he was successful in finding one, which resulted in an enhanced 3-day stay. I've been a Marriott member for over 30-years and have almost always received excellent customer service—but never better than the services I received from Aaron. I have spent years teaching undergraduate and graduate-level organizational behavior and I am therefore attuned to employee attitudes and the services they provide. I highly recommend the Marriott company for many reasons, but none more important than the exceptional services offered by employees like Aaron. GRM
1.0分
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If I could give a lower rating I would. Staff rude... when booking through Marriott app I showed up to hotel and they said they had no rooms available. I stated I booked through app, which still was saying I could book a room at this hotel. Hotel proceeded to turn me away with no compensation or any assistance. Also to add, I have titanium elite status due to exclusively using only Marriott for work and leisure travel. Unacceptable customer service, would rate a 0 star if I could.
1.0分
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Unfortunately, I did not check trip advisor reviews before my stay. I paid $196 for 1 night. The room smelled like a locker room. I went to wash my hands and there was no hand soap. I asked the front desk for soap and he apologized that the hotel had been out. He recommended I use the body wash attached to the wall in the shower. I had already done this but it was a stretch. When I pulled the comforter back for bed there was no top sheet. I know some hotels are now using duvet covers instead of sheets but there was no duvet. I knew the comforters would not be washed daily. The front desk employee was nice and got me a set of clean sheets. Sleeping in was also not an option because the curtains did not close completely. The first few hooks on the curtains were bent and prevented the curtains from closing completely.
1.0分
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I was appalled by the service. No internet, No in- room Working Telephone. Asked about both, He Recommended I go to McDonalds to use their Open Wi-Fi. It was Midnight. I had just finished driving for 13 hours. Unacceptable. Do not Stay here!!
房间干净，安静！这对我来说非常重要，电视还不错，床也很大很舒服。
伟大的
我作为一名民航飞行员，经常出差，这绝对是我住过的最差的万豪酒店。万豪应该羞愧难当，竟然把他们的名字写在这栋楼上。这里环境脏乱，泳池坏了一年多，“健身中心”也坏了，房间也破烂不堪。
酒店潮湿发霉，床垫很旧，上面有很多污渍，沙发上也有污渍，空调漏水，周围的地毯也湿透了。这家万豪酒店的标准和条件远低于我们入住过的任何酒店。我们对万豪酒店非常满意，但这家酒店实在令人失望。
Our daughter went solo to a music festival in Manchester so we booked a room for her to have a safe place to sleep. We paid for the room over the phone, explained the situation, and then mobile checked in. They said our daughter could pick up a key at the front desk. But when she arrived after the festival ended (the headline act was on stage from 1-3am), they refused to give her a key to the room. By this point it was 6am and check out is noon, so she should have had 6 hours to rest and shower in the room we paid for. But the clerk had marked the room as a “no show” without reading the notes in the system or calling the phone number on file. They said there was nothing they could do and that mobile check in didn’t count (I’m not sure why they offer it). The room was empty, they confirmed it, but they wouldn’t give her a key and kept our money. People traveling and attending festivals don’t always check into a room by midnight (and no one mentioned this time restriction when we booked over the phone). I’m going to dispute this charge with our credit card since they openly admitted that the clerk made a error by marking it as a no show and that was the only reason she couldn’t use the room; once it was marked that way in the system they couldn’t issue a key or whatever. I would give zero stars if possible. What a terrible way to treat guests.
Ok- I should have listened to some others, but I thought this is a Marriott hotel - surely it will be ok. Well, I might not have complained if I had paid $100 for a night, but for $200 I expected better. First, let's go over the positives - it is conveniently located. Lobby looks pretty good. Employees not overly friendly, but at least not rude, check-in and out uneventful. Now for the negatives - pool STILL under maintenance. This has been going on for months but no mention of that on their website. Bed was hard. Pillows were even worse. Breakfast was fair but juice machine out of order and no fruit, just the very basics. Only low fat milk was chocolate. Bathroom door would not stay closed. Light above the mirror in the bath constantly went off and on. They have a sign up "every towel matters" and evidently they believe it. Only 2 towels provided. I guess I could have asked for more, but at this point - never mind, I will dry off with a hand towel. The least they could do is show their appreciation with a couple of bottles of water in the room which would probably cost them under $1. But your only option is $2.49 each from their little market store. Not impressed at all. Will not be staying here and I am questioning my loyalty to Marriott.
I was unloading my car, preparing to check-in at Fairfield Inn- Murfreesboro, Tennessee, when a young man standing at the hotel entry waved and asked if I was checking in. "Yes," I said, and then he asked if I needed help. "No thank you," I replied, so he turned and made his way to his station to check me in. I rolled my luggage to the front desk and was greeted with a welcoming smile and a genuine eagerness to assist. He quickly pulled up my reservation, thanked me for being a Platinum Elite member, and immediately searched for an available upgrade. I'm happy to say that he was successful in finding one, which resulted in an enhanced 3-day stay. I've been a Marriott member for over 30-years and have almost always received excellent customer service—but never better than the services I received from Aaron. I have spent years teaching undergraduate and graduate-level organizational behavior and I am therefore attuned to employee attitudes and the services they provide. I highly recommend the Marriott company for many reasons, but none more important than the exceptional services offered by employees like Aaron. GRM
If I could give a lower rating I would. Staff rude... when booking through Marriott app I showed up to hotel and they said they had no rooms available. I stated I booked through app, which still was saying I could book a room at this hotel. Hotel proceeded to turn me away with no compensation or any assistance. Also to add, I have titanium elite status due to exclusively using only Marriott for work and leisure travel. Unacceptable customer service, would rate a 0 star if I could.
Unfortunately, I did not check trip advisor reviews before my stay. I paid $196 for 1 night. The room smelled like a locker room. I went to wash my hands and there was no hand soap. I asked the front desk for soap and he apologized that the hotel had been out. He recommended I use the body wash attached to the wall in the shower. I had already done this but it was a stretch. When I pulled the comforter back for bed there was no top sheet. I know some hotels are now using duvet covers instead of sheets but there was no duvet. I knew the comforters would not be washed daily. The front desk employee was nice and got me a set of clean sheets. Sleeping in was also not an option because the curtains did not close completely. The first few hooks on the curtains were bent and prevented the curtains from closing completely.
I was appalled by the service. No internet, No in- room Working Telephone. Asked about both, He Recommended I go to McDonalds to use their Open Wi-Fi. It was Midnight. I had just finished driving for 13 hours. Unacceptable. Do not Stay here!!