酒店回复: Thank you for the kind comments about our team. We strive to make all of our guests feel like they have a home away from home. Also, thank you for the valuable feedback on your room. We will definitely use this information to improve on our product for future stays.

酒店回复: MichaelWe are very pleased to see that you had a great stay at the Franklin Marriott Cool Springs. We are glad you were able to enjoy our indoor pool and modern exercise facility. We hope to see you again.

酒店回复: We apologize for the early mishap but we are happy to see we recovered. We are happy it ended up being a good stay.

酒店回复: Thank you for the great rating. We appreciate it. We will also look into your comments on the restaurant closing before the posted times to make sure this does not happen in the future.

酒店回复: Thank you for taking the time to share your constructive feedback with us. We appreciate your honesty on your experience and will use these comments to work toward improvement in the areas mentioned. We also appreciate you giving a shout out to the staff. They will appreciate seeing this.

酒店回复: CathyWe are so pleased that you had a wonderful stay with us. We truly appreciate you taking the time to recognize our team members that work so hard to make all of our guests stays memorable.

酒店回复: We thank you for your comments and apologize for the dining experience. We generally receive very high marks in this area. If you would like to give us a bit more detail please reach out to us.

酒店回复: Daniel,I hope this message finds you well. On behalf of the team at Marriott, I would like to extend our sincerest apologies for the inconvenience you experienced due to our property being overbooked during your recent visit.We understand how frustrating it must have been to arrive and learn that we could not accommodate your reservation as planned. This situation does not reflect the high standards of service and hospitality we strive to uphold at Marriott, and we deeply regret the disruption it caused to your travel plans.Please know that your experience has been reviewed with our team to ensure appropriate steps are taken to prevent such occurrences in the future. We value your loyalty and would love the opportunity to welcome you back and provide the stay you rightfully expected.If there’s anything we can do to assist further or if you have any additional concerns, please do not hesitate to reach out to us.Thank you for your understanding, and again, our sincerest apologies.

酒店回复: Thank you Heather. It is great to see you had a wonderful stay at the Franklin Marriott.

酒店回复: We are sorry to hear you did not enjoy your stay. You can contact us directly to share more detail if you prefer.