酒店回复: Our property was renovated 2023-2024. Sorry you felt that the new changes did not meet your expectations. We are a very inclusive company and do not discriminate against employees due to a language barrier. We hope you give us another opportunity to wow you. Thank you for your feedback we will address any concerns you had.
酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that our team made you feel welcome and that you enjoyed your clean, room with an amazing view. It means a lot to us that you felt recognized and well cared for during your stay.
酒店回复: Thank you for sharing your feedback. We deeply apologize for the inconvenience you experienced during your stay. We understand how frustrating it can be to wait for assistance at the front desk, and we sincerely regret that our service did not meet your expectations. We would love another opportunity to welcome you back and provide you with the exceptional service you deserve.
酒店回复: Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and found the room spacious, clean, and comfortable. It's great that the location was convenient for you with stores and eateries nearby. We look forward to welcoming you again on your next visit! Safe travels!
酒店回复: We're glad to hear that overall, you had a positive stay with us. We sincerely apologize for the inconvenience caused by the pool door lock not being functional during your visit. We hope to welcome you back soon, and we'll ensure that your next stay is even more enjoyable.
酒店回复: Pedimos disculpas por las molestias. Cuando Microsoft cayó en todo el mundo, afectó nuestra capacidad para crear claves. Esperamos que nos des otra oportunidad.
2.0分
商务出差
原文
翻译提供方：Google
客服服务不太好。有人偷了我老婆的充电器，她想找回来的时候，我不得不打电话。我不应该打电话。
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酒店回复: Hello,We are sorry to hear about your most recent experience at our hotel. If you would like to speak in depth about your stay, please let me know a great time that I can give you a call.Thank you,
酒店干净整洁，品质上乘，但价格偏高。
体验不佳
我以前住过这里。酒店状况不错，但真的需要翻新一下。
最糟糕的是服务。我醒来发现咖啡机里没有咖啡包，只有茶包。我看到房间外面有个服务员，就问她要了一些。她完全不会说英语，也听不懂！她需要我帮她对着手机翻译，结果还是听不懂。我怀疑她是不是合法员工。在美国，员工应该能站着说英语。最后我不得不下楼去买咖啡。
我刚到的时候，工作人员非常友好热情。事实上，前台工作人员甚至知道我的名字，而且非常乐于助人。房间干净宽敞，令人惊喜。视野开阔，景色令人赞叹。我一定会再来的。
这次体验很不愉快。前台人员的服务糟透了。很多时候都没有人。等了10分钟才有人来。无论是路过还是走到前台，酒店工作人员都很少出现。一点也不愉快。我不会再去这家酒店了。
住在这里很愉快，房间非常宽敞、干净，外观时尚。床很舒服。附近有很多商店和餐馆，所以如果想快速购物，完全没问题。
大堂和外面都很漂亮。我们的房间很破旧，地毯上也有污渍。
短暂的周末
总体来说住宿体验不错。房间宽敞（小型套房）。位置靠近主要区域（餐饮、沃尔玛、塔吉特等）。唯一的小抱怨就是泳池！！！我们去游泳了，因为泳池表面有一层头发，所以没能进去！！！我丈夫注意到泳池看起来好像没怎么循环。除此之外，前台服务非常好。我们太忙了，没吃饭！下次还会住这里，不过要清理一下泳池！
我们唯一不喜欢的是，由于门锁坏了，我们无法使用游泳池。我申请了折扣
他们从来没有给我钥匙，因为门是错的，每次从房间里出来我都得问他们会给我什么，他们总是要求我提供身份证明，这很放松😡
客服服务不太好。有人偷了我老婆的充电器，她想找回来的时候，我不得不打电话。我不应该打电话。