酒店回复: Jaime, estamos encantados de que haya disfrutado de su experiencia en el Courtyard Boulder Longmont. Es fantástico saber que la habitación y las instalaciones le resultaron cómodas. ¡Gracias por quedarse con nosotros y esperamos darle la bienvenida nuevamente!
3.0分
家庭亲子
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3 night Stay was average at best. Room was fine in terms of beds etc. Told at check in that room service every 2nd day which is now the new norm. Broken shower gel dispenser so left note for housekeeping day 2 to change (these are full bottle/attached dispensers) to replace as you couldn’t get gel out. No response on return after a full day away. Apparently requires maintenance but couldve provided a bottle that could be used but i guess they think you’re going to steal it. Evening manager showed little concern “maintenance order in for tmr” but we are checking out. No offer for gel in the interim. We had a bar soap in our possession so used that but really its just communication-first by housekeeping 2nd by manager to provide an interim solution.
Big bug carcass in bathroom light fixture but unlikely to be picked up on as room gets turned over. Bathroom door doesn’t really close.
On return to home, look at pdf receipt and charged $5/day parking fee. No issues parking thus is just another nickle dime approach to customers. Two medium coffees at ‘in lobby’ Starbucks $11.50. Disappointed in Courtyard Marriott as usually customer focused.
Travel frequently to Longmont so will choose a different location.
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酒店回复: Nancy, thank you for sharing your detailed feedback. We're sorry your experience wasn't as expected, and we understand your frustrations with the issues you encountered during your stay. Your comments about communication and room condition have been shared with our team as we strive for better service in the future. We appreciate your honesty and the opportunity to learn from your experience.
1.0分
其他
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Hot tub jets don't work pool had a musty smell. No amenities. I left a day early as it was a uncomfortable stay for the kids and I. Terrible customer service and I will never go back
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酒店回复: Heather, thank you for sharing your experience with us. We're sorry your stay was not as comfortable as you had hoped. Your feedback is important, and our team will review your comments as we look for ways to improve the guest experience. We appreciate you taking the time to let us know about your visit.
4.0分
情侣出游
Room was very nice and the staff was great. Had some issues with the AC unit in the room, but overall a great place.
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酒店回复: David, thank you for sharing your feedback. We're glad to hear you enjoyed your room and that our team made a positive impression. We appreciate you letting us know about the AC issue and will review it with our team. We hope you'll consider staying with us again.
3.0分
家庭亲子
I chose breakfast included but they said it wasn’t included. Room service was zero. Smal refrigerator! No enough trash cans.
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酒店回复: Sayed, thank you for taking the time to share your feedback. We're sorry your experience wasn't as expected, and we understand your frustrations. Your comments will be reviewed with our team to help us enhance our guest experience moving forward.
5.0分
其他
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Great place to stay
Excellent place. The only thing I can negatively comment on is the desk clerk(female) smoking right outside the entrance doors to front lobby. Puffs away and then puts it out on her shoe and runs back inside. Smoke comes into lobby and she also has a yucky odor after....she was very nice but...
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酒店回复: Allison, thank you for sharing your feedback. We're glad to know you enjoyed your stay and found it to be an excellent visit overall. We appreciate you mentioning your observation at the entrance—comments like yours are important as we continually work to improve the guest experience. We hope to welcome you again soon.
服务非常好。没有在酒店用餐。房间很棒。
房间不大。设施有点老旧。制冰机是坏的，服务不错。去博尔多的小镇很近，远处的山很好看。总体还不错，免费停车
挺不错的
很好
房间和总体设施都非常舒适。
3 night Stay was average at best. Room was fine in terms of beds etc. Told at check in that room service every 2nd day which is now the new norm. Broken shower gel dispenser so left note for housekeeping day 2 to change (these are full bottle/attached dispensers) to replace as you couldn’t get gel out. No response on return after a full day away. Apparently requires maintenance but couldve provided a bottle that could be used but i guess they think you’re going to steal it. Evening manager showed little concern “maintenance order in for tmr” but we are checking out. No offer for gel in the interim. We had a bar soap in our possession so used that but really its just communication-first by housekeeping 2nd by manager to provide an interim solution.
Big bug carcass in bathroom light fixture but unlikely to be picked up on as room gets turned over. Bathroom door doesn’t really close.
On return to home, look at pdf receipt and charged $5/day parking fee. No issues parking thus is just another nickle dime approach to customers. Two medium coffees at ‘in lobby’ Starbucks $11.50. Disappointed in Courtyard Marriott as usually customer focused.
Travel frequently to Longmont so will choose a different location.
Hot tub jets don't work pool had a musty smell. No amenities. I left a day early as it was a uncomfortable stay for the kids and I. Terrible customer service and I will never go back
Room was very nice and the staff was great. Had some issues with the AC unit in the room, but overall a great place.
I chose breakfast included but they said it wasn’t included. Room service was zero. Smal refrigerator! No enough trash cans.
Great place to stay
Excellent place. The only thing I can negatively comment on is the desk clerk(female) smoking right outside the entrance doors to front lobby. Puffs away and then puts it out on her shoe and runs back inside. Smoke comes into lobby and she also has a yucky odor after....she was very nice but...