No body wash - had to call down after my shower. I had a sub par shower bc they didn’t take the time to notice the shower gel was empty
Pleasant staff
Disappointing when I could have stayed at the hotel next door whose quality is much Better just to save $60 per night. Next time choosing my regular - springhill suites
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酒店回复: I'm sorry that your experience did not meet your expectations. I hope we will see you again, but I completely understand your concerns as it gives a training opportunity to some of housekeeping staff.
3.0分
其他
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Overall it’s convenient place for one or two nights.
There are some improvement areas in maintenance, customer reception, response to issues reported, and breakfast area tidiness.
5.0分
商务出差
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Room was clean. Beds very comfortable. Breakfast was great with bacon, boiled eggs one morning and omelette the next. Waffles, cereal and oatmeal. Coffee was 24/7, but a bit weak. Lots of restaurants close by, Juniper Grill was delicious! Will definitely stay here again!
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酒店回复: Thank you so much for your kind words regarding your stay. We look forward to seeing you again the next time your travels bring you to Pittsburgh.
5.0分
商务出差
The staff was excellent!! The property was extremely clean, I highly recommend staying here!!
5.0分
其他
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would stay again
Pinky and Tracy were top tier gals. I had to call and ask questions prior to checking in and Pinky was so nice and helpful, I got to meet her during my stay and she was even more lovely in person! Tracy did my check in and was able to switch our room so we could be closer to our friends in the wedding party, really appreciate her for that! The room was so spacious and comfortable and there were no issues with anything. The breakfast was great, especially the cinnamon roll waffles!
5.0分
其他
awesome stay
very clean and friendly staff - the staff went out of their way to make you happy. I can't wait for next year's visit
5.0分
其他
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Amazing experience. Loved the renovations and the outdoor pool was definitely the favorite part of our stay. Definitely convenient to have the app and check in and out all with the click of a button!
3.0分
其他
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Hotel was nice, service was not great.
The hotel was clean and bright. Even though the hotel had renovations going on, it was kept quiet so it did not bother the guests. The continental breakfast had a much smaller selection than previous Hilton hotels we have stayed at, but it served its purpose. The hotel was located close to a busy road, so getting in and out of the parking lot was inconvenient during busy traffic times. There was a decent selection of restaurants nearby as well as shopping. We had a 3 night stay and our room was never serviced. During check in on Thursday the front desk said they would service our room on Saturday. I can deal with running down to get clean towels from the desk, and not having our beds made daily BUT even after requesting for someone to come grab our trash after the third day of our stay nobody ever came. The hotel also offers shampoo/conditioner/bodywash but the bottles were completely empty in the shower. After requesting them to be refilled twice, we had to grab bottles from the front desk. After our many requests for things that should’ve been refilled and refreshed during our stay, it was clear the front desk associates were annoyed with the many requests they get from guests. For the amount of money we spent on our stay, I was disappointed at the lack of service provided.
5.0分
其他
The hotel is quiet, comfortable, and well-maintained. Facilities are excellent.
3.0分
情侣出游
Basic room - facing the road very noisy and too much light - hard to block out.
Least comfortable hotel bed ever
No maid service
No body wash - had to call down after my shower. I had a sub par shower bc they didn’t take the time to notice the shower gel was empty
Pleasant staff
Disappointing when I could have stayed at the hotel next door whose quality is much Better just to save $60 per night. Next time choosing my regular - springhill suites
Overall it’s convenient place for one or two nights.
There are some improvement areas in maintenance, customer reception, response to issues reported, and breakfast area tidiness.
Room was clean. Beds very comfortable. Breakfast was great with bacon, boiled eggs one morning and omelette the next. Waffles, cereal and oatmeal. Coffee was 24/7, but a bit weak. Lots of restaurants close by, Juniper Grill was delicious! Will definitely stay here again!
The staff was excellent!! The property was extremely clean, I highly recommend staying here!!
would stay again
Pinky and Tracy were top tier gals. I had to call and ask questions prior to checking in and Pinky was so nice and helpful, I got to meet her during my stay and she was even more lovely in person! Tracy did my check in and was able to switch our room so we could be closer to our friends in the wedding party, really appreciate her for that! The room was so spacious and comfortable and there were no issues with anything. The breakfast was great, especially the cinnamon roll waffles!
awesome stay
very clean and friendly staff - the staff went out of their way to make you happy. I can't wait for next year's visit
Amazing experience. Loved the renovations and the outdoor pool was definitely the favorite part of our stay. Definitely convenient to have the app and check in and out all with the click of a button!
Hotel was nice, service was not great.
The hotel was clean and bright. Even though the hotel had renovations going on, it was kept quiet so it did not bother the guests. The continental breakfast had a much smaller selection than previous Hilton hotels we have stayed at, but it served its purpose. The hotel was located close to a busy road, so getting in and out of the parking lot was inconvenient during busy traffic times. There was a decent selection of restaurants nearby as well as shopping. We had a 3 night stay and our room was never serviced. During check in on Thursday the front desk said they would service our room on Saturday. I can deal with running down to get clean towels from the desk, and not having our beds made daily BUT even after requesting for someone to come grab our trash after the third day of our stay nobody ever came. The hotel also offers shampoo/conditioner/bodywash but the bottles were completely empty in the shower. After requesting them to be refilled twice, we had to grab bottles from the front desk. After our many requests for things that should’ve been refilled and refreshed during our stay, it was clear the front desk associates were annoyed with the many requests they get from guests. For the amount of money we spent on our stay, I was disappointed at the lack of service provided.
The hotel is quiet, comfortable, and well-maintained. Facilities are excellent.
Basic room - facing the road very noisy and too much light - hard to block out.