酒店回复: Laura, thank you for taking the time to give us a 5 out of 5 review! We hope you enjoyed your stay, and that you have a great day!
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Cristina, Thank you so much for staying with us at Holiday Inn Express and Suites Morristown. I am so delighted to see you enjoyed your stay with us. It was a pleasure serving you. We appreciate your feedback and hope you will visit us again soon!
3.0分
情侣出游
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The room we were in had a crack all the way across the ceiling. The carpet was pulling away from where it met the tile. The bathroom baseboard was torn and coming off.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear that the condition of your room did not meet your expectations. The issues you mentioned — including the ceiling crack, carpet, and bathroom baseboard — are not reflective of the standards we strive to maintain. Your comments have been shared with our maintenance team so we can address these concerns promptly. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.
4.0分
其他
The air conditioner fan was very loud and frequently cycled on and off which made it very difficult to sleep
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酒店回复: Thank you for your feedback. We're sorry to hear that the air conditioner impacted your sleep — we understand how important a good night's rest is. We’re currently looking into the issue to see how we can reduce the noise and improve the overall comfort for our guests. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a better experience in the future.
2.0分
其他
We were checked in no more than 45 min and my kids feet were BLACK. Not to mention the crumbs all over the floor.
5.0分
情侣出游
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Clean, safe, nice staff & very good complimentary breakfast! Just wish the ice machine on our floor wasn’t out of service, otherwise I’ve give this hotel 5 stars…regardless, we will stay here again!
4.0分
其他
Polite front desk staff. Checkin was easy. The room was clean. Carpet was a tad damp in one spot. Overall this hotel was clean and well located.
5.0分
其他
Family visit
Great hotel for families. Delicious breakfast. Friendly staff. No hateful people. Nice pool as well. I stay there every time I go to Tennessee.
5.0分
家庭亲子
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Staff was very nice and professional. Place was clean and felt safe where it was off the road for vehicle to be parked. Pool was warm and clean. We really enjoyed our time there.
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酒店回复: Vauna, thank you very much for taking the time to provide us with a 5/5 review. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the service provided by our staff. Your safety and comfort are our top priorities. Thank you once again, and we wish you a wonderful day!
3.0分
其他
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The staff are great , the breakfast was great also . Have stayed there twice before everything was great . This time not so, the room was the pitts . Tub drain backed up toilet leaking keep coming on to put more water in the bowl automatic blinds messed up . Different side of hotel very very nosie . I'm not sure but probably the last time 🤔👎🙁
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酒店回复: Philip, thank you so much for taking the time to provide feedback. I want to apologize for any issues that occurred during your stay. We did try to reach out regarding your in-house feedback, but we were unable to connect in order to find a solution. We hope you will give us the opportunity to show you that this unsatisfactory stay was an exception to our promise of a perfect stay.
美好的
伟大的
The room we were in had a crack all the way across the ceiling. The carpet was pulling away from where it met the tile. The bathroom baseboard was torn and coming off.
The air conditioner fan was very loud and frequently cycled on and off which made it very difficult to sleep
We were checked in no more than 45 min and my kids feet were BLACK. Not to mention the crumbs all over the floor.
Clean, safe, nice staff & very good complimentary breakfast! Just wish the ice machine on our floor wasn’t out of service, otherwise I’ve give this hotel 5 stars…regardless, we will stay here again!
Polite front desk staff. Checkin was easy. The room was clean. Carpet was a tad damp in one spot. Overall this hotel was clean and well located.
Family visit
Great hotel for families. Delicious breakfast. Friendly staff. No hateful people. Nice pool as well. I stay there every time I go to Tennessee.
Staff was very nice and professional. Place was clean and felt safe where it was off the road for vehicle to be parked. Pool was warm and clean. We really enjoyed our time there.
The staff are great , the breakfast was great also . Have stayed there twice before everything was great . This time not so, the room was the pitts . Tub drain backed up toilet leaking keep coming on to put more water in the bowl automatic blinds messed up . Different side of hotel very very nosie . I'm not sure but probably the last time 🤔👎🙁
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