酒店回复: Gracias, esperamos que se quede pronto con nosotros de nuevo.
5.0分
情侣出游
原文
翻译提供方：Google
非常好
酒店回复: Gracias, espero que se quede otra vez con nosotros en el futuro.
5.0分
家庭亲子
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Check in was easy, Travis is an awesome representative for Hilton and because of him we would make extra effort to find this particular hotel when in area. He is very friendly and made us feel at home. The room was beautiful and clean. We paid for the breakfast during reservation and it was a choice. My eggs were cooked to order. Highly recommended
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酒店回复: Thank you so much for your wonderful feedback! We’re thrilled to hear that your check-in experience was smooth and that Travis made such a positive impression. He truly is an incredible member of our team, and we’ll make sure he receives the recognition he deserves.We’re also glad you enjoyed your clean, comfortable room and the cooked-to-order breakfast. It’s great to know that your experience was memorable enough to make you want to return to our hotel when you’re in the area.We sincerely appreciate your recommendation and look forward to welcoming you back soon!
2.0分
商务出差
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I was on the second floor and there was some type of plumbing back up to where the second floor and my room smelled like sewage so bad. I had to go hang out in the lobby until it was fixed . The night before check out I was at dinner and received a call from the hotel saying my roof was marked as dirty and I had to move rooms . I told them my room was spotless but they told me I needed to get my things and move to the new room . I left dinner early to go pack up my room to move to the new room . I went to the front desk and told them I was there to get the new room key and then told my it was a system glitch and that my room was fine . I missed out on the last night in town because of their glitch . they could have called me back telling me it was a glitch so I didn't miss the rest of dinner . not even a sorry
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酒店回复: Thank you for taking the time to share your feedback. We apologize for the inconvenience you encountered during your stay, including the plumbing issue and the system error that caused confusion regarding your room. We understand how this impacted your experience and will address these matters with our team to ensure they are not repeated. We appreciate you bringing this to our attention.
1.0分
商务出差
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I would like to get my money back, I was poorly served, my reservation included breakfast, but they denied it, I had chosen the room on the app but they put me in another room, a noisy room with machines working every night, in short, a terrible stay, I will never go to that place again, all the staff are rude.
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酒店回复: We sincerely apologize for the experience you had during your stay. Your reservation did include breakfast, and it’s served daily until 10:00 AM. Guests are required to provide their room number and last name when checking in for breakfast. due to breakfast not being included for everyone.Regarding the room assignment, while we do our best to honor room selections made through the app, room types and locations are not guaranteed and may need to be changed due to operational needs or maintenance situations.The noise you mentioned was from the kitchen ventilation system, which operates during dinner hours and is turned off once the restaurant closes.We truly regret that your stay did not meet expectations and appreciate your feedback, as it helps us improve our service.
3.0分
其他
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I asked for an early check-in and they were supposed to text me when my room was ready, but the ball was dropped, nobody ever text me and I ended up checking in after the 3PM stamped of people. This was no way to treat a long time Hilton Honors member. I guess that’s what I get for being loyal.
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酒店回复: Thank you for sharing your feedback, and please accept our sincere apologies for the inconvenience with your early check-in request. I completely understand how frustrating it must have been not to receive the promised text update. This certainly isn’t the level of service or communication we strive to provide. I’ll be looking into what happened to ensure this doesn’t occur again. We truly appreciate your loyalty and thank you for being a valued Hilton Honors Blue Member. We hope to have another opportunity to provide you with the smooth and welcoming experience you deserve.
5.0分
朋友出游
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Convenience to event I was attending. Room lacked blinds to block out sunlight or street lights. So far the have been unable to resolve or move me to a different room.
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酒店回复: We're glad you found our location convenient. We're truly sorry to hear about the issue with the blinds and appreciate you bringing it to our attention. Our team is actively working to ensure this is resolved promptly. We hope to welcome you back soon for an even better experience.
好地方，但是房间很吵（门、能听到邻居声音、空调），不过住一晚还行。
我向酒店反映了我的经历和担忧，但他们没有任何跟进。如果你提出投诉或建议，那根本没用。你只需要住进去，付钱，然后走人。
我们在希尔顿花园酒店预订了航班起飞前的最后一晚！
但我们再也不会住那里了！！！！！！
我们到达时，地板正在拖地，我们不小心踩到了，一名员工立刻狠狠地瞪了我们一眼——他们的客户服务和热情接待简直太棒了！
房间里的Wi-Fi信号也完全不可用，之后他们一开始甚至都没问就声称我不是希尔顿荣誉会员！
尽管我是会员，但我还是把这件事告诉了那个无知傲慢的接待员……
然后他们突然说手机信号塔正在维修，所以没有Wi-Fi……
你可以在酒店大堂登录，但那里的Wi-Fi“很奇怪”。
最后，我们早上退房时不幸发现天花板上有霉菌！
否则我们肯定会立刻换房间！
房间很新，干净，没有异味，卫生间也很棒。推荐。
非常好
Check in was easy, Travis is an awesome representative for Hilton and because of him we would make extra effort to find this particular hotel when in area. He is very friendly and made us feel at home. The room was beautiful and clean. We paid for the breakfast during reservation and it was a choice. My eggs were cooked to order. Highly recommended
I was on the second floor and there was some type of plumbing back up to where the second floor and my room smelled like sewage so bad. I had to go hang out in the lobby until it was fixed . The night before check out I was at dinner and received a call from the hotel saying my roof was marked as dirty and I had to move rooms . I told them my room was spotless but they told me I needed to get my things and move to the new room . I left dinner early to go pack up my room to move to the new room . I went to the front desk and told them I was there to get the new room key and then told my it was a system glitch and that my room was fine . I missed out on the last night in town because of their glitch . they could have called me back telling me it was a glitch so I didn't miss the rest of dinner . not even a sorry
I would like to get my money back, I was poorly served, my reservation included breakfast, but they denied it, I had chosen the room on the app but they put me in another room, a noisy room with machines working every night, in short, a terrible stay, I will never go to that place again, all the staff are rude.
I asked for an early check-in and they were supposed to text me when my room was ready, but the ball was dropped, nobody ever text me and I ended up checking in after the 3PM stamped of people. This was no way to treat a long time Hilton Honors member. I guess that’s what I get for being loyal.
Convenience to event I was attending. Room lacked blinds to block out sunlight or street lights. So far the have been unable to resolve or move me to a different room.