No hot water for 2 days, clogged sink and bath tub for 2 days, had to ask for clean towels over and over for a 5 day stay, and last night there a teen soccer team was screamin and slammin doors at 5am. Told front desk which was a waste of a dial. . Where is the 20% discount and have not. Not enough for this place.
3.0分
其他
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3 days without maid service. Good food. The Lady at the check-in desk was very pleasant and cheerful. She gave me honest answers about the hotel and the available computer center, and work out facility. She was also nice enough to take some pictures for me. Her name tag Read KEYLA. She is to be commended for her over and beyond work ethics.
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酒店回复: Thank you so much for your feedback! We will also let Keyla know how great of a job she did as well :)
2.0分
商务出差
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Carpets could definitely need cleaned and didn’t realize until morning that the bed was completely broken underneath which caused me and my husband to wake up with terrible back pain.
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酒店回复: Good day, Thank you for staying with us and providing us with your feedback. We look forward to welcome you back. Warm regards,Guest ServicesHampton Inn Rochester-Irondequoit
3.0分
情侣出游
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Hampton Inn are our preferred hotel as they always very clean with great beds and full breakfast. This Hampton had great beds but was dirtier than expected with a limited breakfast and did not feel safe outside. Will not stay at this one again.
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酒店回复: Good day, Thank you for staying with us and providing us with your feedback. We look forward to welcome you back. Warm regards,Guest ServicesHampton Inn Rochester-Irondequoit
5.0分
情侣出游
Staff Were very welcoming, smiles on face and concerns or questions there where happy to answer.💓 Great place, will be booking again
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酒店回复: Good day, Thank you for staying with us and providing us with your feedback. We look forward to welcome you back. Warm regards,Guest ServicesHampton Inn Rochester-Irondequoit
5.0分
其他
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Parking was secure. We did checkout early as we had an appt at Rochester General at 6AM there was a homeless person hanging out in the parking lot, but other than that the room was clean didn't hear others in their rooms.The staff at the front desk were nice and professional.
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酒店回复: Good day, Thank you for staying with us and providing us with your feedback. We look forward to welcome you back. Warm regards,Guest ServicesHampton Inn Rochester-Irondequoit
4.0分
朋友出游
Had prime parking and the room was nice.. pool was freezing and I had to go to the desk 5 times because my key card kept failing..
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酒店回复: Good day, Thank you for staying with us and providing us with your feedback. We look forward to welcome you back. Warm regards,Guest ServicesHampton Inn Rochester-Irondequoit
3.0分
情侣出游
I came to check in and there was no one at the front desk. The sheets were dirty and there was gunk on the night stand. Would not stay here again
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酒店回复: Good day, Thank you for staying with us and providing us with your feedback. We look forward to welcome you back. Warm regards,Guest ServicesHampton Inn Rochester-Irondequoit
我们的住宿体验非常棒，没有任何不满。
员工友善。酒吧提供各种便利设施。
如果您需要毛巾或纸巾，服务也很及时。
我和妻子原本订了两晚的大床房，但我们只住了一晚……原因如下：我们入住的房间是两张大号双人床，地毯闻起来有汗脚味，床又小又硬，游泳池也很脏。
No hot water for 2 days, clogged sink and bath tub for 2 days, had to ask for clean towels over and over for a 5 day stay, and last night there a teen soccer team was screamin and slammin doors at 5am. Told front desk which was a waste of a dial. . Where is the 20% discount and have not. Not enough for this place.
3 days without maid service. Good food. The Lady at the check-in desk was very pleasant and cheerful. She gave me honest answers about the hotel and the available computer center, and work out facility. She was also nice enough to take some pictures for me. Her name tag Read KEYLA. She is to be commended for her over and beyond work ethics.
Carpets could definitely need cleaned and didn’t realize until morning that the bed was completely broken underneath which caused me and my husband to wake up with terrible back pain.
Hampton Inn are our preferred hotel as they always very clean with great beds and full breakfast. This Hampton had great beds but was dirtier than expected with a limited breakfast and did not feel safe outside. Will not stay at this one again.
Staff Were very welcoming, smiles on face and concerns or questions there where happy to answer.💓 Great place, will be booking again
Parking was secure. We did checkout early as we had an appt at Rochester General at 6AM there was a homeless person hanging out in the parking lot, but other than that the room was clean didn't hear others in their rooms.The staff at the front desk were nice and professional.
Had prime parking and the room was nice.. pool was freezing and I had to go to the desk 5 times because my key card kept failing..
I came to check in and there was no one at the front desk. The sheets were dirty and there was gunk on the night stand. Would not stay here again