酒店回复: Thank you for your wonderful feedback! We’re delighted to know you had an excellent stay with us. We look forward to welcoming you back soon.
5.0分
其他
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We love to stay at The Holiday Inn Express. Employees are cordial and professional.
We had a wonderful Thanksgiving celebration with friends & family and it was wonderful to return to a comfortable and clean room to spend the night. Thank you 😊
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酒店回复: Thank you for your lovely feedback! We’re delighted you enjoyed your Thanksgiving celebration and found our team cordial and your room comfortable and clean.We’d love to welcome you back for another wonderful stay soon!
1.0分
其他
Didn't feel safe.. informed hotel staff was alone getting away from attackers and no one was allowed near me or my vehicle
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酒店回复: Thank you for sharing your experience with us. I’m truly sorry to hear what you were going through during your visit. No guest should ever feel unsafe, and I sincerely apologize that we did not provide the sense of security and reassurance you needed at that moment. Your comfort and well‑being are very important to us.Please know that your comments have been shared with our team so we can review our procedures and ensure we are responding more effectively when a guest expresses safety concerns. Feedback like yours helps us strengthen the support we provide during sensitive situations.We hope you will consider giving us another opportunity in the future. We are committed to improving both our service and guest care, and we would welcome the chance to provide you with a safer, more comfortable stay.
4.0分
其他
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Convenient. Pleasant Staff. Room was humid and smelled musty no matter what temp we kept the room. Not unclean, but the property looked tired - like it needed a good cleaning and coat of paint.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear that you appreciated our convenient location and pleasant staff. However, we’re sorry to learn that the humidity and musty odor in your room affected your comfort, and that the property’s appearance did not fully meet your expectations.Your comments are very helpful — we’re already reviewing ways to refresh certain areas of the hotel and address moisture concerns to enhance our guests’ experience. We truly appreciate your honest feedback and hope you’ll consider staying with us again to see the improvements firsthand.
5.0分
其他
Wonderful service! Ladies that served breakfast were wonderful to me and my 8 month old, as I was traveling alone for the first time with her:
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酒店回复: Thank you for your lovely review. We’re so glad our breakfast team made you feel supported during your trip with your little one — that means a lot to us.We look forward to welcoming you both back again soon!
5.0分
其他
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The parking was safe and easy which made for a great arrival. Our rooms were very clean and we all agreed that the beds were the best-so comfortable 😀 Good breakfast. The luggage trolleys were a bit difficult to maneuver, but overall it was great stay, and very convenient to our destination.
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酒店回复: Thank you for your feedback! We’re glad you found our parking safe and easy, enjoyed the comfortable beds, clean rooms, and breakfast. We appreciate your note about the luggage trolleys and will keep it in mind. It’s wonderful to hear you had a great and convenient stay, and we look forward to welcoming you back soon!
3.0分
情侣出游
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Breakfast and coffee were bad. There were items in the room that were clearly broken. Example is the shower handle was not attached and kept falling off making it difficult to impossible to take a shower
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the breakfast, coffee, and the shower handle in your room. Your comments have been shared with our maintenance and culinary teams to ensure improvements are made. We appreciate your honesty and hope you might give us another opportunity to provide a more comfortable and enjoyable stay in the future.
5.0分
情侣出游
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We checked in at 2:00 am on the 20th due to delayed flight and issues at car rental company(other people not having required documents to rent).
The attendant allow d us to check out at 1:00 pm inst ad which made it r night/day
Room was very clean and a comfortable king bed made the sleep better.Shower had good water pressure.
We did not get to use the complimentary breakfast provided so can't comment on that but they did have some fresh coffee being brewed before we left so was a nice wake-up.
Hotel is just off a major highway going to Daytona Beach and Jacksonville, FL but did not hear any noises from it.
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酒店回复: Thank you for sharing your experience. We’re glad our team could accommodate your late check-in and make your stay as comfortable as possible. It’s wonderful to hear you enjoyed the clean room, comfortable king bed, and refreshing shower.We hope you get a chance to enjoy our full breakfast on your next visit, and we look forward to welcoming you back for another relaxing stay!
环境，卫生，设施都不错，早餐很好。
住得非常愉快！早餐也很棒！下次还会再来。
很棒的住宿体验
总体来说非常棒。
We love to stay at The Holiday Inn Express. Employees are cordial and professional.
We had a wonderful Thanksgiving celebration with friends & family and it was wonderful to return to a comfortable and clean room to spend the night. Thank you 😊
Didn't feel safe.. informed hotel staff was alone getting away from attackers and no one was allowed near me or my vehicle
Convenient. Pleasant Staff. Room was humid and smelled musty no matter what temp we kept the room. Not unclean, but the property looked tired - like it needed a good cleaning and coat of paint.
Wonderful service! Ladies that served breakfast were wonderful to me and my 8 month old, as I was traveling alone for the first time with her:
The parking was safe and easy which made for a great arrival. Our rooms were very clean and we all agreed that the beds were the best-so comfortable 😀 Good breakfast. The luggage trolleys were a bit difficult to maneuver, but overall it was great stay, and very convenient to our destination.
Breakfast and coffee were bad. There were items in the room that were clearly broken. Example is the shower handle was not attached and kept falling off making it difficult to impossible to take a shower
We checked in at 2:00 am on the 20th due to delayed flight and issues at car rental company(other people not having required documents to rent).
The attendant allow d us to check out at 1:00 pm inst ad which made it r night/day
Room was very clean and a comfortable king bed made the sleep better.Shower had good water pressure.
We did not get to use the complimentary breakfast provided so can't comment on that but they did have some fresh coffee being brewed before we left so was a nice wake-up.
Hotel is just off a major highway going to Daytona Beach and Jacksonville, FL but did not hear any noises from it.