酒店回复: I’m really sorry to hear about the mix-up with your reservation—it sounds like a frustrating situation. It definitely seems like there were some serious oversights in handling your booking, especially with giving your room to someone else under your reservation number. We have already addressed this issue please contact the hotel staff for further information.

酒店回复: Thank you so much for your feedback! We’re glad to hear that our staff made a positive impression—they truly do their best, and we’ll pass along your kind words about them! We also appreciate your comments about the location. We’re sorry to hear about the issues with the tub and A/C, and we’ll definitely have our team look into those to ensure they’re addressed. We hope you’ll give us another chance to make your next stay even better as we will be going through renovations this summer!

酒店回复: Thank you for your review. We do all we can to create a great experience for each of our guests; actively looking for ways to offer enhanced services for comfort and convenience. I appreciate your review as it provides valuable feedback. Our goal is to make each guests stay as safe and pleasant as we could.

酒店回复: We're sorry to hear that your recent experience didn't meet the high standards you’ve come to expect from Hampton. We truly appreciate your feedback about the breakfast bar and the service you received, please note our breakfast attendant is very attentive in keeping the food hot and fully stocked. We’d also like to clarify the additional fee you mentioned and make things right. Please feel free to contact our front desk or management team directly so we can look into this further. Thank you again for bringing these concerns to our attention.

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that noise impacted your stay. We understand how important a quiet and comfortable environment is, and we apologize that we fell short in this area.Your comments have been shared with our team, and we’re looking into ways we can improve soundproofing to enhance the guest experience. We value your input and hope you might consider giving us another chance in the future.

酒店回复: I’m so sorry to hear about your experience – that sounds incredibly frustrating and uncomfortable. It’s important for you to know that we’ve addressed your concern and had our Maintenance Engineer inspect the room today, 3/15/25, after your departure, and they found no evidence of bed bugs. I apologize if this is not what you were anticipating, but we are glad to inform you that there were no bed bugs in your room. We hope to welcome you back in the future.

酒店回复: We apologize for the unexpected water pipe burst and understand the slight inconvenience it may have caused. Our maintenance team quickly resolved the issue and had it fixed within 25 minutes. I apologize again for the unforeseen occurrence, and we hope this doesn't deter you from staying with us in the future.

酒店回复: Thank you for your review. We do all we can to create a great experience for each of our guests; actively looking for ways to offer enhanced services for comfort and convenience. I appreciate your review as it provides valuable feedback. Our goal is to make each guests stay as safe and pleasant as we could. We will be going through renovations this year due to change of ownership.The next time you are in the area, please consider staying with us at again.

酒店回复: Thank you so much for your wonderful review! We're glad you found our ser and amenities excellent. Providing excellent service is always our goal, so we're thrilled to know we made a lasting impression. We truly appreciate your kind words and look forward to welcoming you back on your future travels!

酒店回复: Thank you so much for your kind review! We're glad to hear that you enjoyed your stay and that everything from the room and amenities to our staff service met your expectations. It's great to know you found the environment welcoming and comfortable. We truly appreciate your feedback and hope to welcome you back again soon!