酒店回复: Hello Efigenio,Lamentamos escuchar que tuvo una experiencia menos que perfecta con nuestro personal de recepcin. Apreciamos sus comentarios y los trasladaremos al equipo correspondiente para futuras mejoras en la comunicacin con nuestros huspedes. íEsperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro!
5.0分
其他
原文
翻译提供方：Google
非常适合短途旅行
入住和退房都很方便。尊重隐私。房间宽敞舒适。
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酒店回复: Hello Tania Rebeca,We are glad to hear that you found our check-in and check-out process easy and that you appreciated our respect for privacy. It's great to know that you found our rooms spacious and comfortable. Your feedback is valuable to us and we hope to welcome you back soon.
5.0分
其他
原文
翻译提供方：Google
是的，圣马科斯奥特莱斯
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酒店回复: Hello Ezequiel,Thank you for sharing your experience. San Marcos Outlet is a great destination for shopping and dining, and I'm glad to hear you enjoyed your time there. If there are any specific aspects you would like to discuss further regarding your stay, please feel free to reach out to management directly. We always appreciate feedback from our guests.
1.0分
其他
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Upon arriving into our room, I was completely shocked to walk into the room I booked. Upon deciding to book, I was glad to see the studio suite pictured on the website. Carpet, desk and couch. However, the room that we were given did not resemble what I thought I paid for. There was no carpet, and no couch. I immediately went to the male front desk attendant and spoke with him. As I was explaining my issues, he laughed and said " Yes, the pictures are deceiving and some times are pictures of other properties." Being that I came with my wife, my 9yr old and 1yr old daughters, we were looking forward to utilizing the couch for one child to sleep on after our drive from Florida for the Thanksgiving holiday. Being that was now impossible, the attendant moved our rooms to a double bed room. Although that helped with my family a little, the floors of the new room were filthy. Our bare feet were dirty upon walking on them with the first 30 minutes. The refrigerator was covered with dust, the pillow cases were stained and the fire alarm constantly displayed its flashing red light. Again, even though the male front desk attendant tried to accommodate my family, it was very unprofessional and frustrating for him to laugh and confirm the fact that I was mislead into believing that I was receiving a certain hotel room, but instead I fell a victim to false advertising. As an IHG member, I expected what I paid for. Please update pictures of your rooms so travelers know what to expect.
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酒店回复: Hello Jeramie,Thank you for sharing your feedback. We truly value your insights and will ensure your comments regarding the room description and cleanliness are passed along to the appropriate departments for review. Your experience is important to us, and we're committed to improving the accuracy of our online representations and the overall guest experience. We appreciate your loyalty as an IHG member and hope your future stays are more in line with your expectations.
3.0分
情侣出游
Rooms are spacious, fairly clean. Location is noisy. I understand it is an extended stay hotel, so the lack of a breakfast option or a bar is understandable.
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酒店回复: Hello CRUZ G. MONTEMAYOR,Thank you for sharing your feedback regarding your recent stay. It's great to hear you appreciated the spaciousness and cleanliness of the rooms. We acknowledge that the location can present challenges in terms of noise. We appreciate your understanding of our extended stay format and the amenities we provide. Your comments are valuable and help us enhance our guests’ experiences in the future. Thank you for your insights!
1.0分
情侣出游
Hotel smelled horrible. Not very clean in hallways and common areas. Did not speak English.
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酒店回复: Hello lisa,Thank you for sharing your experience. We appreciate your feedback regarding the cleanliness and communication challenges you encountered during your stay. Your comments are valuable as we continuously strive to improve our services and guest experiences. We encourage you to reach out to management directly to discuss your concerns further. We hope you will consider us again in the future for a more positive stay.
4.0分
情侣出游
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Didn't like having to turn in my dirty towels at the front desk to get clean ones or take them my garbage in order to get new trash bags. Guessing this is required when you tell them you do not need your room cleaned. Our stay was for 5 days.
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酒店回复: Hello Ray,We appreciate your feedback regarding the towel and trash bag exchange process during your stay. It's important for us to maintain cleanliness and sustainability practices, and we understand how this might feel inconvenient. Your comments will certainly be noted for consideration as we continuously strive to enhance our guest experience. Thank you for sharing your thoughts with us.
4.0分
其他
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Kitchen was acceptable. Ice Maker in refrigerator didn't work.
Tasha was very engaging and helpful at front desk.
Cleaning staff were very thorough.
Did have a few insects, small roach and a couple of earwigs.
Could use more sound proofing.
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酒店回复: Hello Cynthia,Thank you for your feedback regarding your recent stay. We're glad to hear that Tasha provided engaging service and that the cleaning staff met your expectations. Your comments about the ice maker, sound proofing, and pest issues are noted and will be shared with the relevant teams for consideration. We appreciate your insights and hope to provide an even better experience in the future.
3.0分
商务出差
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Did not have extra lock on the door the safety lock. Was not very clean did see a few bugs. My feet ended up being filthy from walking on the floor in bare feet. The bed was very squeaky and old.
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酒店回复: Hello Sara,Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness and comfort of your room, as well as the safety features. Your observations are important and will be shared with the appropriate team for consideration. We hope you were able to enjoy other aspects of your stay and wish you safe travels ahead.
4.0分
其他
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Wonderful front desk staff
Front desk staff, Nesha and another young woman, were so friendly, helpful and professional. Room was clean and fine. Would return simply because of the staff.
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酒店回复: Hello Fran,Thank you for sharing your experience! We're thrilled to hear that Nesha and our team made a positive impression on your stay with their friendly service. It's great to know that the cleanliness of your room also met your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit in the future.
漂亮又舒适
总的来说，一切都很好，我只是发现接待处女孩的态度有点粗鲁，因为不太了解她（我不会说 100% 英语）
非常适合短途旅行
入住和退房都很方便。尊重隐私。房间宽敞舒适。
是的，圣马科斯奥特莱斯
Upon arriving into our room, I was completely shocked to walk into the room I booked. Upon deciding to book, I was glad to see the studio suite pictured on the website. Carpet, desk and couch. However, the room that we were given did not resemble what I thought I paid for. There was no carpet, and no couch. I immediately went to the male front desk attendant and spoke with him. As I was explaining my issues, he laughed and said " Yes, the pictures are deceiving and some times are pictures of other properties." Being that I came with my wife, my 9yr old and 1yr old daughters, we were looking forward to utilizing the couch for one child to sleep on after our drive from Florida for the Thanksgiving holiday. Being that was now impossible, the attendant moved our rooms to a double bed room. Although that helped with my family a little, the floors of the new room were filthy. Our bare feet were dirty upon walking on them with the first 30 minutes. The refrigerator was covered with dust, the pillow cases were stained and the fire alarm constantly displayed its flashing red light. Again, even though the male front desk attendant tried to accommodate my family, it was very unprofessional and frustrating for him to laugh and confirm the fact that I was mislead into believing that I was receiving a certain hotel room, but instead I fell a victim to false advertising. As an IHG member, I expected what I paid for. Please update pictures of your rooms so travelers know what to expect.
Rooms are spacious, fairly clean. Location is noisy. I understand it is an extended stay hotel, so the lack of a breakfast option or a bar is understandable.
Hotel smelled horrible. Not very clean in hallways and common areas. Did not speak English.
Didn't like having to turn in my dirty towels at the front desk to get clean ones or take them my garbage in order to get new trash bags. Guessing this is required when you tell them you do not need your room cleaned. Our stay was for 5 days.
Kitchen was acceptable. Ice Maker in refrigerator didn't work.
Tasha was very engaging and helpful at front desk.
Cleaning staff were very thorough.
Did have a few insects, small roach and a couple of earwigs.
Could use more sound proofing.
Did not have extra lock on the door the safety lock. Was not very clean did see a few bugs. My feet ended up being filthy from walking on the floor in bare feet. The bed was very squeaky and old.
Wonderful front desk staff
Front desk staff, Nesha and another young woman, were so friendly, helpful and professional. Room was clean and fine. Would return simply because of the staff.