酒店回复: I'm truly sorry that you were unhappy with your stay and while I wish you had notified any of our employees about your concerns so that we could have addressed them while you were here, I appreciate your feedback so that we can improve. If you have any additional feedback or there is anything I can do to help you, please reach out at your convenience and we hope that you will give us another opportunity to host you in the future.
酒店回复: I'm truly sorry that you were unhappy with your stay, If you have any additional feedback or there is anything I can do to help you, please reach out at your convenience and we hope that you will give us another opportunity to host you in the future.
酒店回复: Thank you for taking the time to share your experience. We're glad to hear that check-in was easy and that the room initially met your expectations, but I want to sincerely apologize for the issue with ants. Your comfort—and especially the safety of your children—is extremely important to us, and we appreciate you bringing this to our attention, even though it was just a short stay.We’ve already notified our pest control service to ensure this is addressed immediately, and we’ll be taking extra steps to prevent it from happening again. We’d love the opportunity to welcome you back for a longer, worry-free stay, and we’ll do everything we can to make sure your next visit is a much better experience.Thank you again for your honest feedback.Warm regards,
酒店回复: I'm truly sorry that you were unhappy with your stay, I appreciate your feedback so that we can improve. If you have any additional feedback or there is anything I can do to help you, please reach out at your convenience and we hope that you will give us another opportunity to host you in the future.
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been to deal with the issues in your room, including the bathroom, bed, and heater.Please know that we took immediate action to address these challenges and, as a gesture of goodwill, we have taken care of your room charges. We hope this helps to make up for the discomfort you faced.We value your feedback and are committed to improving our services. We hope you will give us another chance to provide you with a better experience in the future.
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家庭亲子
原文
翻译提供方：Google
我们被安排了两个房间！东西都坏了，到处都是霉点！还有虫子！窗帘坏了，而且满是洞。
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酒店回复: Thank you for your feedback, and please accept our sincerest apologies for the condition of your rooms. The experience you described is absolutely not the standard we aim to provide, and I’m truly sorry for the inconvenience and discomfort this caused.As you know, we issued a refund and did our best to accommodate you during your stay. While we understand this doesn’t erase the frustration you felt, we hope it shows our commitment to making things right and taking guest concerns seriously. We have also shared your comments with our team so we can address the issues and ensure they are resolved promptly.Thank you again for bringing this to our attention, and we hope you’ll consider giving us another chance in the future.
交通方便，入住过程顺利。酒店设施完善，房间干净没有噪音。前台服务非常周到，所以问题都得到顺利解决，会考虑再次入住
第一天入住一切完美，可惜第二天因为缺员工房间没打扫，希望下次入住能改变一下
假日的服务、设施基本还是稳定的，符合预期。
一切都很顺利，如预期一样。从入住到退房都非常顺畅。包含早餐和泳池等额外设施很不错。值得推荐。
这家酒店太恶心了。走廊里到处都是霉味，房间里更是臭气熏天。床头上方的通风扇不停地运转，吹出霉味。附上一张照片……看起来很小，但它就在床头上方，而且关不掉。床感觉很潮湿。停车场灯光昏暗，不安全。真是个糟糕的酒店。如果你带着孩子，千万别住这家酒店。
太恶心了。
办理入住手续时，还没到 20 分钟就发现卧室里有臭虫，房间也不干净，换到另一个房间后发现更多的臭虫，要求退款后被告知第二天才能做任何事情，离开时他们甚至没有道歉，服务太差了，我们投诉后，他们在走廊里喷洒杀虫剂
总体来说，体验还不错。只需要住一晚。入住手续超级简单，我们进房间的时候，房间看起来很干净，也没有异味。不过，我还是铺了一条毛巾在地毯上检查了一下，看看是否干净，这样我就能知道孩子们是否适合在上面玩耍。结果一个小时后我们从泳池回来，毛巾上竟然爬满了蚂蚁……我们没大惊小怪，因为就住一晚，也不想惹麻烦。不过我还是想提一下，因为我想再住一段时间，没有蚂蚁。
房间很吵
他们给我们的第一个房间还没打扫完。第二个房间的通风扇噪音很大。第三个房间也有噪音，但没第二个房间那么吵。床不太舒服。晚上11:30，走廊里有很多孩子跑来跑去，非常吵！
住宿体验不佳……
我们到达时，酒店本身还算干净，但房间显然还没准备好，浴室里有个风扇在转，吹干一部分。我们很快发现是淋浴喷头的水流到地板上造成的。然后，当我们坐在房间里的一张床上时，床架断了。最后，房间里的暖气太吵了，我们几乎睡不着，最后决定关掉它，因为酒店房间已经卖完了，我们没法换房间，只能睡在一个很冷的房间里。总而言之，我不确定我是否会再次入住这里。
我们被安排了两个房间！东西都坏了，到处都是霉点！还有虫子！窗帘坏了，而且满是洞。