酒店回复: Thank you for the perfect rating. It is great to hear that our high standards of cleanliness stood out and helped make your stay a positive one. We would love to welcome you again whenever you are back in the area!Sincerely,Clifton ThiebaudGeneral Manager
3.0分
其他
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Extremely spacious room and very nice view of lake. Plenty of free parking and free coffee in lobby. Service at check in friendly and quick. Room however looked tired and dated. Popcorn ceiling! Visible wear and tear in bathroom area. Clean feeling carpet and bedding.
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酒店回复: Thank you for your feedback. We're glad our beautiful lake views and our team's friendly service left an impression, though we're sorry you weren't completely impressed with your visit. We'll use your comments as an opportunity to prioritize future improvements, and we hope to welcome you back for a more pleasant experience when your adventures bring you back to town.Sincerely, Clifton Thiebaud General Manager
5.0分
其他
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I love coming to this hotel however the strawberry blonde woman (front desk worker) is very very rude she seem like it wasn’t busy when I arrive but she was very short and seem not able to answer my questions regarding payment only telling me she “thinks so” the other staff were friendly and so was housekeepers.
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酒店回复: Thank you for taking the time to share your experience. It is disappointing to hear that your interaction at the front desk was not as warm or helpful as it should have been, especially given your loyalty to our hotel. Your comments have been shared with our internal team for follow-up and coaching. It is reassuring to know that the rest of our team and housekeeping left a positive impression, and we appreciate you mentioning them. We hope your next visit reflects the welcoming and attentive service you expect and deserve.Sincerely,Clifton ThiebaudGeneral Manager
3.0分
商务出差
The food was really good - but very few servers for breakfast lunch and dinner. I am assuming the staff is not paid well.
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酒店回复: Thank you for sharing your experience with us. We're glad you enjoyed your meals and appreciate your feedback regarding the service. We'll be sure to pass along your comments to the culinary team and hope to welcome you back for a more seamless visit in the futureSincerely, Clifton Thiebaud General Manager
5.0分
情侣出游
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Perfect location for an event at the Toyota Music Pavillion. Would definitely book again in the future. Hotel building is showing signs of wear and tear but the staff is very kind and the rooms are quiet. The walking path outside is fantastic. Received an email from the Assistant Front Office Manager before and after the stay which is a nice touch.
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酒店回复: Thank you for taking the time to share such thoughtful feedback. It's great to hear our fantastic location worked perfectly for your event and that the walking path added to your stay. Your kind mention of our team's warmth and the thoughtful communication from our Assistant Front Office Manager is truly appreciated. Your note about the building showing some wear will be reviewed by our internal team as part of ongoing improvement efforts. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future.Sincerely,Clifton ThiebaudGeneral Manager
5.0分
情侣出游
The room was very nice. Property was located walking distances to concert hall and restaurants. Highly recommended for stay
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酒店回复: Thank you for the wonderful review! Staying at Marriott Dallas Las Colinas makes enjoying the area so easy, and we’re happy you appreciated being just steps from great dining and the concert hall. It’s also terrific to know that our rooms offered the comfort and style you were looking for. It was a pleasure having you here, and we look forward to welcoming you back for another stellar visit!Sincerely, Clifton Thiebaud General Manager
3.0分
商务出差
Put us next to the loud chillers on the 9th floor! It was busy so they would not move us.
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酒店回复: Thank you so much for the feedback. Please accept our sincere apologies for any noise concerns during your visit. We understand your frustration, and we'll be sure to discuss your concerns internally. It is our hope that you'll consider giving us another chance soon. Sincerely, Clifton Thiebaud General Manager
很棒的体验，虽然第三方服务差点毁了这一切，但经理出面帮忙解决了所有问题！
给安排了2楼，说高层全部订完了😂可能吗…欺负用携程定的吧
我们房间里多处有面包屑。浴室水槽下水很慢。
干净的
Extremely spacious room and very nice view of lake. Plenty of free parking and free coffee in lobby. Service at check in friendly and quick. Room however looked tired and dated. Popcorn ceiling! Visible wear and tear in bathroom area. Clean feeling carpet and bedding.
I love coming to this hotel however the strawberry blonde woman (front desk worker) is very very rude she seem like it wasn’t busy when I arrive but she was very short and seem not able to answer my questions regarding payment only telling me she “thinks so” the other staff were friendly and so was housekeepers.
The food was really good - but very few servers for breakfast lunch and dinner. I am assuming the staff is not paid well.
Perfect location for an event at the Toyota Music Pavillion. Would definitely book again in the future. Hotel building is showing signs of wear and tear but the staff is very kind and the rooms are quiet. The walking path outside is fantastic. Received an email from the Assistant Front Office Manager before and after the stay which is a nice touch.
The room was very nice. Property was located walking distances to concert hall and restaurants. Highly recommended for stay
Put us next to the loud chillers on the 9th floor! It was busy so they would not move us.