Very courteous and friendly staff greeted us and made our check in effortless. Loved the Double Tree cookies! The room was very clean and comfortable!
4.0分
其他
would have been a better stay if breakfast was free. the room was muggy and had a musty smell. the carpet felt damp.
3.0分
商务出差
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Pretty average for a Double Tree. Front desk has fliers that offer cookies at checkin. They didn't offer any cookies or even ask about it. Front desk staff was grumpy and uninviting. Breakfast was pretty bad. Both coffee and juice had some kind of smell. Someone was knocking at my door at around 9:00 AM in the morning. When I opened the door it was a hotel staff. She said nevermind and walked away. A/C was really loud in the room. Overall not a good hotel.
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酒店回复: Hello Manish,I wanted to thank you for staying with us, and for taking the time to share your experience with us about your stay. I also wanted to apologize for the issues you encountered with not getting our signature cookie(s), any issues with the front desk staff, the breakfast, the early morning disturbance, and the loud AC unit. I will discuss these matters with our staff so that we can improve. If there is anything we can do to Make It Right, please let us know and we will be happy to help in any way we can. Thank you again for sharing your experience and I look forward to speaking to you further.
4.0分
其他
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The room was nice and clean. The coffee was way to strong. I was out of conditioner in the shower and the way its set up i couldn't even turn the bottle upside down to try get more out. And brushing my long hair was not fun. Please check your bittles in the shower so it won't run out on the guest
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酒店回复: Thank you for staying with us and for your candid review. I'll work with our housekeeping team to make sure we've got everything fully stocked in the guest rooms. Apologies for the inconvenience. I hope you enjoyed the rest of your stay.
5.0分
朋友出游
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Property was clean and well kept. On site restaurant had great breakfast and dining plus other dining right next to it. Staff was friendly, kind, and professional. Top notch establishment.
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酒店回复: Thank you for the great review and your kind words. We are glad you enjoyed your stay and hope to see you again soon!
1.0分
家庭亲子
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Carpets are stained throughout. People smoking **** outside the pool with the doors open. Wouldn’t normally be a problem, but I have a two month old. There were ants everywhere. We didn’t end up even staying the night.
3.0分
家庭亲子
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This property is primarily queen singles, small broadcast TVs, limited bathroom and like the rest of the area over the previous decades ‘depressed’. The breakfast +$1 is not accurate. Breakfast for two cost us $34
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酒店回复: Hello Rodney,I wanted to thank you for staying with us, and for taking the time to share your experience with us about your stay. I also wanted to apologize for the issues you encountered with the condition of the hotel, bed types, TVs, bathroom size, and breakfast pricing. I will discuss these matters with our staff so that we can improve. If there is anything we can do to Make It Right, please let us know and we will be happy to help in any way we can. Thank you again for sharing your experience and I look forward to speaking to you further.
5.0分
其他
Yes building was clean and Room was awesome everything worked
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酒店回复: Thank you for staying with us and for the great review! Safe and happy travels to you and yours!
2.0分
商务出差
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Recent stay
The staff at the front desk was very good but there were issues with the room. First the air conditioner had to be reset multiple times which was an inconvience. The bathroom was quite small - unable to have more than one in the bathroom at the time and had to move around to close door to use the facilities. Also, the loudness and uncontrollable behavior of other guests in the hallway caused a very long and uncomfortable night with little sleep.
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酒店回复: Thank you for your business and for your feedback! We sincerely apologize that your stay did not live up to your expectations. We will certainly let our Engineering team know about the issues you encountered with temperature control and get those fixed so no one else experiences the same thing. Again, we appreciate your feedback and hope you will come back and see us again soon!
方便快捷
Very courteous and friendly staff greeted us and made our check in effortless. Loved the Double Tree cookies! The room was very clean and comfortable!
would have been a better stay if breakfast was free. the room was muggy and had a musty smell. the carpet felt damp.
Pretty average for a Double Tree. Front desk has fliers that offer cookies at checkin. They didn't offer any cookies or even ask about it. Front desk staff was grumpy and uninviting. Breakfast was pretty bad. Both coffee and juice had some kind of smell. Someone was knocking at my door at around 9:00 AM in the morning. When I opened the door it was a hotel staff. She said nevermind and walked away. A/C was really loud in the room. Overall not a good hotel.
The room was nice and clean. The coffee was way to strong. I was out of conditioner in the shower and the way its set up i couldn't even turn the bottle upside down to try get more out. And brushing my long hair was not fun. Please check your bittles in the shower so it won't run out on the guest
Property was clean and well kept. On site restaurant had great breakfast and dining plus other dining right next to it. Staff was friendly, kind, and professional. Top notch establishment.
Carpets are stained throughout. People smoking **** outside the pool with the doors open. Wouldn’t normally be a problem, but I have a two month old. There were ants everywhere. We didn’t end up even staying the night.
This property is primarily queen singles, small broadcast TVs, limited bathroom and like the rest of the area over the previous decades ‘depressed’. The breakfast +$1 is not accurate. Breakfast for two cost us $34
Yes building was clean and Room was awesome everything worked
Recent stay
The staff at the front desk was very good but there were issues with the room. First the air conditioner had to be reset multiple times which was an inconvience. The bathroom was quite small - unable to have more than one in the bathroom at the time and had to move around to close door to use the facilities. Also, the loudness and uncontrollable behavior of other guests in the hallway caused a very long and uncomfortable night with little sleep.