Unfortunately hotel was undergoing renovations and I was assigned a room that was not completely done over
Paint small still prominent tv didn’t work
No refrigerator or microwave
Shade didn’t work and room although advertised as accessible did not meet my needs
Although manager confirmed it met hotestsndsrds
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re very sorry for the inconvenience caused by being placed in a room still under renovation and for the issues with the amenities and accessibility. We take this feedback seriously and will review these concerns with our team to ensure rooms meet the proper standards before being assigned to guests.Sincerely, Hotel Manager
1.0分
其他
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Although they say the rooms are remodeled they are done cheaply. The beds are not comfortable. The room smells. I am sure it was a smoking room at one point. It has affected my allergies. And I always request non smoking The halls lobby elevators etc have not been remodeled and need it badly. The bathroom is so small you cant even get dressed in it.I am glad i will only be in rhe room for 10 hours. I would never recommend this hotel.
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酒店回复: Dear Guest,We’re very sorry to hear about your experience. We regret that the condition of the room, odors, and overall comfort did not meet your expectations, especially with your request for a non-smoking room. Your feedback regarding the remodeling quality and common areas is important and will be shared with our team as we work to improve both our rooms and guest experience.Sincerely, Hotel Manager
2.0分
其他
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When I booked the room, I was not told it was under construction/ remodeling. The room itself was okay. The beds were not that comfortable.
The breakfast was fair, watery eggs.
It did not smell fresh & clean in the hotel. Parking was limited due to equipment/materials in the parking lot. Management staff were walking around smoking outside.
Pool was not working and not notified until checking in.
Staff were friendly enough but this room was not the typical standard for a Fairfield Inn and certainly not worth the money.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the ongoing renovations and for not informing you ahead of time. We understand how frustrating it can be to encounter issues with room comfort, breakfast quality, parking limitations, and unavailable amenities like the pool.Your feedback is extremely valuable, and we’re sharing your comments with our team to help improve both our communication and service standards. We’re glad to hear our staff was friendly, and we hope to earn your trust again in the future with a much better experience that reflects the standards you expect from Fairfield Inn.Sincerely, Hotel Manager
1.0分
家庭亲子
Property under construction.carpets dirty . Room was small. No microwave. Refrigerator froze our food
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the inconveniences you experienced, including the ongoing construction, cleanliness issues, and room amenities not meeting your expectations. We are actively working to improve these areas, including updating carpets and addressing appliance concerns.We appreciate your patience during this transition and hope to have the opportunity to provide you with a much better stay in the future.Sincerely, Hotel Manager
2.0分
其他
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There was mentions of renovations going on. There was no hot tub. My room didnt habe a mini fridge. Staff was nice room was good minus no fridge. Would have stayed some where else had I known.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for any confusion regarding our amenities, including the absence of a hot tub and mini fridge in your room. We appreciate your kind words about our staff and are glad you found the room comfortable overall.We understand how these factors can impact your stay, and we’re working to ensure our listings clearly reflect the available amenities to avoid any future misunderstandings.Thank you again for your comments, and we hope to have the chance to welcome you back with an improved experience.Sincerely, Hotel Manager
3.0分
家庭亲子
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LIKE - price was the best in the area for a decent hotel. Local college graduation drove up prices. I liked the pick- up and carry out options at breakfast (pop-tarts, packaged Danish etc.) Bed was comfortable
Needs work - bathroom needs an upgrade. Curtains seem a bit aged.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We're glad to hear you appreciated our competitive pricing and convenient breakfast options, especially during a busy local event. It’s great to know the bed was comfortable for you!We also appreciate your honest comments regarding the bathroom and curtains — your insights help us prioritize upgrades and improvements.We hope to welcome you back on your next visit to the area.Sincerely, Hotel Manager
5.0分
其他
Excellent stay
Great stay. The front desk lady despite having had surgery was still willing to go above and beyond
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酒店回复: We appreciate you taking the time to compliment our staff! I will be sure to let Kristen know she is doing a great job.
2.0分
商务出差
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I had to keep coming in and asking if my room was clean yet for me to come in my room so I had to go right around town for like 2 1/2 hours until I can get in my room not very happy
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酒店回复: Hi Season, I'm very sorry that you were not able to check in to the hotel when you arrived. Our check in time is not until 3pm, which is noted on all confirmation correspondence you would have received. Unfortunately due to having a reduced number of rooms during our renovation we are not able to guarantee an early arrival after a previously busy evening. I see that we were still able to check you in prior to 3pm. The best way to know if we will have a room ready for early arrival is to call the hotel that morning to verify with the staff.
1.0分
其他
Hotel under construction it was not a good experience at all
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the ongoing construction during your stay. We understand how this impacted your experience and regret that it was not a good one.We are working hard to complete the improvements as quickly as possible to better serve our guests in the future. We appreciate your patience and hope you might consider staying with us again once the work is finished.Sincerely, Hotel Manager
这里的服务很好，我本来定的双人标间，但是他没有了，找他解决，直接给我两间大床房，比较好沟通，也没有额外收取费用
Unfortunately hotel was undergoing renovations and I was assigned a room that was not completely done over
Paint small still prominent tv didn’t work
No refrigerator or microwave
Shade didn’t work and room although advertised as accessible did not meet my needs
Although manager confirmed it met hotestsndsrds
Although they say the rooms are remodeled they are done cheaply. The beds are not comfortable. The room smells. I am sure it was a smoking room at one point. It has affected my allergies. And I always request non smoking The halls lobby elevators etc have not been remodeled and need it badly. The bathroom is so small you cant even get dressed in it.I am glad i will only be in rhe room for 10 hours. I would never recommend this hotel.
When I booked the room, I was not told it was under construction/ remodeling. The room itself was okay. The beds were not that comfortable.
The breakfast was fair, watery eggs.
It did not smell fresh & clean in the hotel. Parking was limited due to equipment/materials in the parking lot. Management staff were walking around smoking outside.
Pool was not working and not notified until checking in.
Staff were friendly enough but this room was not the typical standard for a Fairfield Inn and certainly not worth the money.
Property under construction.carpets dirty . Room was small. No microwave. Refrigerator froze our food
There was mentions of renovations going on. There was no hot tub. My room didnt habe a mini fridge. Staff was nice room was good minus no fridge. Would have stayed some where else had I known.
LIKE - price was the best in the area for a decent hotel. Local college graduation drove up prices. I liked the pick- up and carry out options at breakfast (pop-tarts, packaged Danish etc.) Bed was comfortable
Needs work - bathroom needs an upgrade. Curtains seem a bit aged.
Excellent stay
Great stay. The front desk lady despite having had surgery was still willing to go above and beyond
I had to keep coming in and asking if my room was clean yet for me to come in my room so I had to go right around town for like 2 1/2 hours until I can get in my room not very happy
Hotel under construction it was not a good experience at all