Staff cleaning outside of bldg kepy their equipment in the handicap parking spots. We needed to use one this morning and not avaliable.
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酒店回复: Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience you encountered with the handicap parking spaces being unavailable. Our team was conducting scheduled pressure washing of the building, and the spaces were temporarily blocked to maintain a safe environment for guests and staff during this work.We fully recognize the importance of accessible parking, and we regret that this impacted your experience. We are reviewing our procedures to ensure that future maintenance projects are coordinated in a manner that preserves access to ADA-designated spaces whenever possible.We appreciate you bringing this matter to our attention and allowing us the opportunity to improve. We hope to welcome you again for a more seamless and comfortable stay.
5.0分
其他
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The rooms were very clean. Service at the restaurant was sketchy. But they did manage it in the end. Everyone was very nice. I was able to charge everything to my room which made things very convenient. My pup was welcomed with open paws. I would go back.
4.0分
其他
I was a disappointed in the mountain view from our balcony. It was a parking lot view. Staff was helpful and polite.
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酒店回复: Thank you for sharing your experience with us. We’re pleased to hear that our team was helpful and polite during your stay.I’m sorry to learn that the view from your balcony did not meet your expectations. We understand how disappointing it can be when a room view does not align with what was anticipated, and we appreciate you bringing this to our attention. We will review how our view descriptions are communicated to ensure better clarity for future guests.Thank you again for your feedback and your rating. We hope to have the opportunity to welcome you back for a stay that better reflects the experience you were expecting.
5.0分
家庭亲子
The property was very well maintained and very clean. The housekeeping staff was very attentive and the front desk personnel were very polite and helpful.
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酒店回复: Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our well-maintained and clean property, and that our housekeeping team made a positive impression with their attentiveness.We’re also glad to know that our front desk staff provided polite and helpful service throughout your stay. Your kind recognition means a great deal to our team.Thank you again for sharing your experience. We hope to welcome you back for another excellent stay soon.
2.0分
其他
We paid extra for a wooded view balcony, they gave the room away and didnt have a good tuition for us. The receptionist offered a free night as compensation.
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酒店回复: Thank you for sharing your experience with us. I’m sincerely sorry that the room type you reserved was not available at check-in. We understand how disappointing it can be to pay for a specific room feature—such as a wooded view balcony—and not receive it.I’m glad to hear our team recognized the inconvenience and offered compensation, and we appreciate your patience in working through the situation. We will review this internally to ensure that room assignments are more accurately honored and communicated moving forward.Thank you again for bringing this to our attention. We hope you’ll consider staying with us again so we can provide you with the experience you expected and deserve.
5.0分
其他
Excellent stay! Clean, friendly staff, my only complaint is that the bed was quite hard but overall I would recommend this Marriott.
我本来计划在诺克斯维尔住下。但在华夫饼屋吃完一顿快餐后，我觉得时间还早，完全可以继续赶路，于是决定直奔阿什维尔。
从诺克斯维尔到阿什维尔的这段车程相当有挑战性。山路有一大段都在施工，只开放了一个车道。一路上急转弯不断，还不停地上下坡，真是惊心动魄。
我终于抵达酒店时，前台的小姐姐很有礼貌地接待了我，并给我安排了一间电梯旁的房间。不过，当我在自动贩卖机买了一瓶水时，4美元的价格让我着实吃了一惊，感觉有点贵。
至于房间本身，设施方面并没有给我留下什么特别的印象。
酒店多收了我的早餐费。我已就此事通知酒店，但尚未收到回复。如果他们不纠正多收的费用，我将联系美国运通来争议这笔收费。
预订页面上的照片与酒店实际照片不一致。这家酒店可以看到山景，唯一的视野是停车场里Carrabba’s和其他酒店的景色。酒店所在的地段不太好，周围有很多无家可归的人，入口对面就是一个无家可归者收容所。如果您独自旅行或带孩子出行，我不推荐这家酒店。我们感觉不太安全，入住后不久就退房了。
我们住得很愉快
Staff cleaning outside of bldg kepy their equipment in the handicap parking spots. We needed to use one this morning and not avaliable.
The rooms were very clean. Service at the restaurant was sketchy. But they did manage it in the end. Everyone was very nice. I was able to charge everything to my room which made things very convenient. My pup was welcomed with open paws. I would go back.
I was a disappointed in the mountain view from our balcony. It was a parking lot view. Staff was helpful and polite.
The property was very well maintained and very clean. The housekeeping staff was very attentive and the front desk personnel were very polite and helpful.
We paid extra for a wooded view balcony, they gave the room away and didnt have a good tuition for us. The receptionist offered a free night as compensation.
Excellent stay! Clean, friendly staff, my only complaint is that the bed was quite hard but overall I would recommend this Marriott.