The floor is sinking away in room 313. All the furniture is leaning as the floor slopes from both walls to the center of the room.
5.0分
其他
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Super firendly staff. Incredibly clean, wonderful amenities microwave fridge and coffee maker in all rooms. Its very quiet good breakfast options and very affordable.
1.0分
其他
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Avoid!
Fire department was there when I arrived because the fire alarm was activated. At 5:00 am it was activated again. Everyone was woken up for another false alarm. I changed hotels! And NOT clean!
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酒店回复: Hello Stephanie,Thank you for sharing your feedback about your recent stay. We understand how disruptive false alarms can be and appreciate you bringing this to our attention. Cleanliness is a priority for us, and we will continue to work on improving our standards. Your experience is valuable, and we will definitely take your comments into consideration going forward.
2.0分
其他
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I think I may have gotten catfished by the overall rating. The original and replacement rooms both smelled like sweat and musty body odor, and the shower didn’t work. I will say the staff were friendly and inviting though.
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酒店回复: Hello Matthew H,Thank you for sharing your feedback. We're glad to hear that you found our staff to be friendly and inviting, as service quality is very important to us. We appreciate you bringing the issues regarding the room smell and shower to our attention; this will be passed along to the appropriate team for consideration. Your experience matters greatly, and we hope for better accommodations on your next visit.
5.0分
其他
This is our 2nd year in a row staying here. It’s clean close to Eastern Illinois University. We will be back next year.
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酒店回复: Hello Jennifer,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay and that our location suited your needs. Your loyalty is greatly appreciated, and we look forward to welcoming you back next year for another enjoyable experience. We’ll continue to strive to provide a clean and comfortable stay for all our guests.
2.0分
其他
N/a
When I got to my room it had sh**t particles in the toilet,hair in the tub and room carpet was not vacuum! The service was pleasant and nice.
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酒店回复: Hello Rosalind,Thank you for your feedback. We’re glad to hear you found our service pleasant. However, we take cleanliness very seriously, and your comments regarding the room condition have been noted for further review. We appreciate you taking the time to share your experience, as it helps us maintain our standards. Your observations will contribute to our ongoing efforts in improving our housekeeping procedures in order to ensure a better experience for future guests.
1.0分
其他
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Don't stay at the Best Western Heartland Inn Mattoon Illinois. The "battery" in my door dies because they don't bother to routinely maintain them. So I had to wait for the manager/warden to let me in every time I wanted to leave. Additionally the USB port is broken, so I didn't even have a phone in my . Hortible maintenance and service.
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酒店回复: Hello Dana,Thank you for sharing your feedback regarding your recent stay. We understand how frustrating it can be when in-room features do not function as expected. We value all guest comments, as they provide insight into areas where we can enhance our services and facilities. Your experience has been noted, and we encourage you to reach out to management directly regarding your concerns. Thank you again for your comments.
3.0分
商务出差
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I didn’t like checking in and then finding out the entire hotel is basically under construction due to a water pipe burst, and my room and third floor smell like a paint warehouse and lamps from rooms in the hallways. When I booked my room there was no explanation that this hotel is under construction. I would never of booked here if I knew this. And probably will never stay at a Best Western again.
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酒店回复: Hello RICK, Thank you for sharing your feedback regarding your recent stay. We understand how important a comfortable environment is when traveling, and we regret any inconvenience caused by the construction work. Your comments are valuable and will be passed on to management to enhance the experience for future guests. We appreciate your input and hope you find a hotel that better meets your expectations on your next trip.
令人沮丧的是，预订前没有告知因管道破裂导致两天没有早餐。酒店房间的价格和那些提供早餐的酒店一样贵。
住在三楼。房间很干净，位置也很安静。很满意。
The floor is sinking away in room 313. All the furniture is leaning as the floor slopes from both walls to the center of the room.
Super firendly staff. Incredibly clean, wonderful amenities microwave fridge and coffee maker in all rooms. Its very quiet good breakfast options and very affordable.
Avoid!
Fire department was there when I arrived because the fire alarm was activated. At 5:00 am it was activated again. Everyone was woken up for another false alarm. I changed hotels! And NOT clean!
I think I may have gotten catfished by the overall rating. The original and replacement rooms both smelled like sweat and musty body odor, and the shower didn’t work. I will say the staff were friendly and inviting though.
This is our 2nd year in a row staying here. It’s clean close to Eastern Illinois University. We will be back next year.
N/a
When I got to my room it had sh**t particles in the toilet,hair in the tub and room carpet was not vacuum! The service was pleasant and nice.
Don't stay at the Best Western Heartland Inn Mattoon Illinois. The "battery" in my door dies because they don't bother to routinely maintain them. So I had to wait for the manager/warden to let me in every time I wanted to leave. Additionally the USB port is broken, so I didn't even have a phone in my . Hortible maintenance and service.
I didn’t like checking in and then finding out the entire hotel is basically under construction due to a water pipe burst, and my room and third floor smell like a paint warehouse and lamps from rooms in the hallways. When I booked my room there was no explanation that this hotel is under construction. I would never of booked here if I knew this. And probably will never stay at a Best Western again.