酒店回复: Thank you for sharing your experience at Hampton Inn and Suites Chapel Hill / Durham Area. We're pleased you found the beds comfortable and enjoyed our breakfast offerings and friendly service. It was a pleasure having you as our guest, and we look forward to your next stay with us.
酒店回复: Dear Keasia,We sincerely apologize for any inconvenience the water shutoff caused. Please know that we try to communicate with guests about any repairs that require shutoff, but we regret that sometimes we are not given advance notice. We try to ensure that each guest is taken care of and is as comfortable as possible, and we apologize if that was not the case. We hope that this does not deter you from returning, and we hope to have the opportunity to showcase an improved experience.
酒店回复: Dear Ingrid,Thank you for taking the time to share your feedback. We're glad our team continues to be a highlight of your visits. We will certainly pass along your kind comments to them. It was a pleasure having you here, and we look forward to welcoming you back for another great stay.
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TV did not work and no one was available to fix it. Only option was to change rooms; however, we were already unpacked and settled, so not a workable option. Also, the bathroom was subpar. Floor drain was cracked and looked terrible. Grout was old and discolored. When I unfolded a towel, a clump of hair fell out of it. The handheld shower nozzle in the accessible bathroom was positioned facing the fall, so you couldn't stand under it. The shower curtain was flimsy, so if the water hit it, it went all over the room. Taking a shower left an inch of water in the bathroom. Not sure how that shower was "accessible" because anyone in a wheelchair could not reach the shower nozzle since it was high on the wall. This room needed to be taken off the occupancy list and completely remodeled.
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酒店回复: Thank you for sharing your experience. It is disappointing to hear about the issues with the television, the condition of the bathroom, and the cleanliness concerns you encountered. Your comments will be addressed with the respective teams to ensure any opportunity for improvement is seized. We appreciated having you with us and hope to welcome you back for a stay that reflects a much higher standard.
卫生舒适。
房间够大 卫生不错 早餐也OK
非常干净，价格也还算合理。最让人满意的是它的卫生状况，而且工作人员总是非常友好，无论是前台、早餐区还是保洁人员。我们来这里住过两次了，都是为了送我女儿去UNC（北卡罗来纳大学）报到和搬家。
如果您通过*******预订，则需要支付停车费。泳池没有加热设施，也没有工作人员，而且位于昏暗停车场的后方。淋浴间的整面墙都裂了。不过前台人员态度很好。
房间干净，床很舒服，早餐不错，服务高效且非常周到。做得好！
预订了这家酒店参加一个节日。水停了，我累了一天都没法用浴室或淋浴！工作人员不给折扣什么的，还拒绝延迟退房，只好等水修好。太不专业了！
很棒
这是我住过的最安静的酒店。工作人员非常友好，乐于助人。由于手术安排得比较早，所以没能享用早餐。
房间大小合适，也很安静。但是房间里没有小厨房或任何餐具，只有像很多酒店那样的迷你冰箱和微波炉。
地理位置优越。正是我们所需要的。工作人员一直非常友好且乐于助人。
TV did not work and no one was available to fix it. Only option was to change rooms; however, we were already unpacked and settled, so not a workable option. Also, the bathroom was subpar. Floor drain was cracked and looked terrible. Grout was old and discolored. When I unfolded a towel, a clump of hair fell out of it. The handheld shower nozzle in the accessible bathroom was positioned facing the fall, so you couldn't stand under it. The shower curtain was flimsy, so if the water hit it, it went all over the room. Taking a shower left an inch of water in the bathroom. Not sure how that shower was "accessible" because anyone in a wheelchair could not reach the shower nozzle since it was high on the wall. This room needed to be taken off the occupancy list and completely remodeled.