酒店回复: Dear Howard,Thank you for taking the time to share your feedback. I'm truly sorry to hear about your recent experience and want to sincerely apologize for the inconvenience and frustration you encountered during your stay.Parking Charges: We understand that unexpected fees can be frustrating. While parking charges are noted in our booking details, we will review how clearly this is communicated to ensure it's more transparent going forward.Room Location: We apologize for assigning you a room next to the elevator. We know how important a quiet, comfortable room is, and we regret that this impacted your stay. While room assignments are often based on availability, we clearly missed the mark in ensuring your comfort.Service Concerns: It's especially disappointing to hear about the interaction you had with our front desk staff. This is not reflective of our standards, and your comments will be addressed directly with the team to improve guest service and professionalism.Third-Party Booking Challenges: We understand how frustrating it can be when communication breaks down between third-party services like ******* and the hotel. While we strive to assist all guests regardless of how they book, limitations in control over third-party reservations can sometimes make issue resolution more difficult. We strongly encourage you to reach out to us for future visits so we can better assist with personalized service and flexibility.Again, we’re sorry your stay didn’t meet expectations. Your feedback helps us improve, and we hope you’ll consider giving us another opportunity to provide the level of service you deserve.Best Regards, General Manager
酒店回复: Thank you for sharing your feedback. We're happy to hear you found our staff polite and friendly, and that your room and breakfast met your expectations. In case you were not informed, our parking fees go towards security. Safety of our guests is a top priority of ours, and this helps out with enhancing it. Also, we're disappointed that our pool did not meet your expectations, as we always want guests to be able to unwind and relax with our amenities as such. We appreciate you being our guest, and we hope for the chance to deliver a more seamless experience in the future.Best Regards, General Manager
酒店回复: Dear James,Although we're glad you had a comfortable experience with us overall, we apologize for any concerns during your visit. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of safety going forward. It was a pleasure having you here, and we hope you'll consider giving us another chance to go above and beyond for you in the future.
酒店就在高速边上，房间卫生很好，1.5米双床，很舒适，空调声音不大。冰箱，微波炉都有，早餐也不错。整体满意。
作为携程金钻客户，我很少给酒店差评！但是这家酒店、真的奉劝所有人避雷！ 酒店服务态度极差！小酒店本身就不大，房间散发着潮气，不知道傲慢的态度从何而来！ 而且，酒店只有浴缸没有淋浴，还没有防滑垫，极容易摔倒！ 总之，特别差评！
离UNC很近，房间不错床很舒服，早餐很好👍
房间非常干净，服务人员态度好。早餐丰盛有美味。非常不错的一次体验。
房间还不错，比较大，设施中规中矩
很有unc tar heel特色的一家旅馆和房间
房间很老了，服务人员很nice，早餐不错
停车要付费，房间挨着该死的电梯，简直是一言难尽，前台女员工对顾客很不友好，也联系不上他们帮忙解决纠纷，我再也不用他们了。我会在社交媒体上分享我使用他们那些蹩脚第三方服务时遇到的一些陷阱。
总体来说，入住体验很愉快。工作人员非常有礼貌，也很友好。房间干净整洁，设施齐全。早餐也很不错，种类丰富。缺点是停车费另计11.50美元，而且泳池不在酒店内。泳池需要与隔壁的酒店共用。
房间不错，床很舒服，空调也很好用。ESPN是唯一收不到的电视频道。有个大问题：晚上我们回到房间时，门没锁。任何人都有可能进来。客房服务人员肯定没把门锁上。幸好什么都没丢。