酒店回复: Thank you for choosing DoubleTree by Hilton South Charlotte Tyvola and for sharing your review. We hope you had a great stay and look forward to welcoming you back again.Kendale KinlowGeneral Manager
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: Dear Guadalupe,Thank you for sharing your feedback. We're delighted to hear that you had an amazing experience while staying with us. It would be our pleasure to welcome you back again soon to DoubleTree by Hilton South Charlotte Tyvola.Kendale KinlowGeneral Manager
3.0分
情侣出游
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They put us in the basement with a window that faced a concrete retaining wall, for the parking lot. The room had an obvious leak behind the wall in the bathroom. We could tell there was a leak because of the musty damp smell upon opening the door to the room that became worse as you approached the toilet. The room was clean and spacious however, it did not have a microwave. Breakfast is not complimentary, nothing is except the cookie you receive when checking in if your not a HILTON honors reward member. They are also very strict and directly by the book, as we needed to adjust the days we booked and was unable to so… all in all I have paid the same… or less for a better stay and the complimentary breakfast included elsewhere. Then again I can only speak on MY experience here.
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酒店回复: While we thank you for taking the time to share your experience, we’re sorry to hear that your stay fell short of expectations. Your comments regarding the room condition have been shared with our maintenance and housekeeping teams to ensure this is addressed promptly. We also understand your disappointment regarding the lack of flexibility with reservation changes and the absence of certain amenities. While we do our best to accommodate special requests, policies can vary depending on the rate and booking channel. We appreciate your feedback and hope to have another opportunity to provide a more comfortable and enjoyable stay in the future.Kendale KinlowGeneral Manager
3.0分
其他
staff needs to be more personable ....rooms need to be upgraded... floor in bad room poor shape. no clock .
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酒店回复: Thank you for your feedback. We've noted your comments about the room condition and the need for more personable service. These insights help guide our improvements, and we will work to ensure future visits are greatly improved.Kendale KinlowGeneral Manager
1.0分
其他
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The bathtub was not clean and when I called the front desk I asked them could somebody would clean it and no one came. I called again and still no one showed up. I would not recommend this hotel to anyone.
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酒店回复: We’re truly sorry to hear about your experience and that your concerns weren’t addressed promptly. This isn’t the level of service we strive to provide, and your feedback will be reviewed with our housekeeping and front desk teams. We appreciate you bringing this to our attention and will work to ensure situations like this are handled much better in the future.Kendale KinlowGeneral Manager
4.0分
家庭亲子
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Great place to stay. Up-charge of $12 / day for parking is the reason for four stars rather than five. Hidden costs given the advertised price are ridiculous. Still, overall, nice place and staff was courteous and helpful.
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酒店回复: Dear Jeffrey,Thank you for your review. We're delighted to hear that your stay with us was great and that our staff was helpful. We apologize for any misunderstanding regarding fees and will check our listing to ensure these are correctly displayed. Thank you for allowing our hotel to serve you. We look forward to the opportunity to serve you in the future.Kendale Kinlow General Manager
5.0分
其他
It was an overnight stay, but everyone from the check in to the bartender, down to the other guests were all very friendly. I may have a new favorite hotel!
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酒店回复: Dear Ray,Thank you for your wonderful review of DoubleTree by Hilton South Charlotte Tyvola! We're thrilled our friendly team and welcoming atmosphere made such a great impression. We’re honored to be your new favorite hotel and look forward to your next visit.Kendale KinlowGeneral Manager
4.0分
其他
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Failed with the shuttle
So main perk was free shuttle from airport. Call the number given online tell them I need a shuttle it comes out. Takes me to the wrong property. Front desk guy says they'll shuttle me back to airport. Ok cool well let me get the number of the correct property. He gives me the same number I originally called. So decided to take an uber instead. If the same number is for all 4 properties then they should ask for which one do you need the shuttle for. Then when it's time to check out need a shuttle but it's before 7 am so they don't have one at that time. Waited 30 mins for an uber. So that was annoying. Besides that the room was big and comfortable. Nice, clean hotel. That's it, nothing special about it.
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酒店回复: Dear Christian,Thank you for your recent stay, and we appreciate you taking the time to share your comments. While we're glad you welcomed our clean, spacious, and comfortable accommodations, we're disappointed to hear of the issues you encountered with the airport shuttle service. We're very sorry for any confusion regarding the driver going to the correct hotel; we will address your feedback internally to ascertain what may have caused this miscommunication so it can be improved going forward. We're grateful for your input, and we hope to have the chance to exceed your expectations the next time you're in the area.Kendale KinlowGeneral Manager
4.0分
其他
Morning staff was very helpful. But one male staff member on the evening shift was very rude.
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酒店回复: Thank you for sharing your experience. We’re glad to hear you received great service from our morning team and appreciate your kind words. However, we’re sorry to learn one of your interactions fell short of expectations during the evening, and your feedback will be shared with management to ensure it’s addressed. We value your input and hope to welcome you again soon for an even better visit.Kendale KinlowGeneral Manager
离机场比我想象的要远。好像有机场班车，但从机场打车好像比较难。夏洛特地区有三家双树酒店，所以我等了一会儿，但酒店的班车一直没来，最后我打了出租车，花了40美元（含小费）。我觉得住得离机场近点可能更好，即使贵点。
没有任何
出色的
They put us in the basement with a window that faced a concrete retaining wall, for the parking lot. The room had an obvious leak behind the wall in the bathroom. We could tell there was a leak because of the musty damp smell upon opening the door to the room that became worse as you approached the toilet. The room was clean and spacious however, it did not have a microwave. Breakfast is not complimentary, nothing is except the cookie you receive when checking in if your not a HILTON honors reward member. They are also very strict and directly by the book, as we needed to adjust the days we booked and was unable to so… all in all I have paid the same… or less for a better stay and the complimentary breakfast included elsewhere. Then again I can only speak on MY experience here.
staff needs to be more personable ....rooms need to be upgraded... floor in bad room poor shape. no clock .
The bathtub was not clean and when I called the front desk I asked them could somebody would clean it and no one came. I called again and still no one showed up. I would not recommend this hotel to anyone.
Great place to stay. Up-charge of $12 / day for parking is the reason for four stars rather than five. Hidden costs given the advertised price are ridiculous. Still, overall, nice place and staff was courteous and helpful.
It was an overnight stay, but everyone from the check in to the bartender, down to the other guests were all very friendly. I may have a new favorite hotel!
Failed with the shuttle
So main perk was free shuttle from airport. Call the number given online tell them I need a shuttle it comes out. Takes me to the wrong property. Front desk guy says they'll shuttle me back to airport. Ok cool well let me get the number of the correct property. He gives me the same number I originally called. So decided to take an uber instead. If the same number is for all 4 properties then they should ask for which one do you need the shuttle for. Then when it's time to check out need a shuttle but it's before 7 am so they don't have one at that time. Waited 30 mins for an uber. So that was annoying. Besides that the room was big and comfortable. Nice, clean hotel. That's it, nothing special about it.
Morning staff was very helpful. But one male staff member on the evening shift was very rude.