酒店回复: Thank you for your feedback. We are sorry to hear that your experience was less than satisfactory. We do strive to provide the best customer service & guest experience possible. We will take your feedback and address these concerns with our team. Thank you for staying with us and we hope to welcome you back in the future.
酒店回复: Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. Due to another guests actions, our alarm was triggered and for the safety of all guests, the building must evacuate every time per fire code. We do apologize for the inconvenience and we hope to welcome you back in the future.
1.0分
情侣出游
原文
翻译提供方：Google
入住时，楼里弥漫着一股****的味道。前台一点忙都没帮上。
火警警报在凌晨3点45分响起。警报结束后，我们走进去，当我们说要退房时，前台小姐态度很不好。
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We hope to welcome you back soon.
3.0分
其他
原文
翻译提供方：Google
失望的。
性价比很差。房间老式，早餐需额外付费，游泳池在五月份室外气温超过 30 度时却无法使用。
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酒店回复: Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre séjour n'a pas répondu à vos attentes. Nous en prendrons note et ferons part de vos préoccupations à notre équipe. Nous espérons vous accueillir à nouveau prochainement !
酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We hope to welcome you back soon.
1.0分
朋友出游
原文
翻译提供方：Google
泳池没水。酒吧没开门。前台还试图把我安排到错误的房间。
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. We hope to welcome you back soon.
1.0分
其他
原文
翻译提供方：Google
从未办理登机手续，他们的系统出了问题
3.0分
情侣出游
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I have never stayed at a hotel where you were charged for their breakfast? I only had a bagel and orange juice, my husband had coffee and eggs & sausage We were charged $28. Sorry that is absurd
3.0分
家庭亲子
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Half bottle of soda in fridge. Sink didn't drain. Light in bathroom flashing. Bathtub won't drain fast. Clock was 20 min fast and couldn't change to correct time. Bed was comfortable.
我出差去了这家酒店，虽然酒店是无烟酒店，但你闻到的只有烟味和臭味。我有一条毛巾，整个入住期间都没换过，我之所以知道这一点，是因为我之前在毛巾里放了一张纸条，记录我入住10晚后第三天的更换情况，退房时我把纸条取了下来。床单只换过一次，我只希望入住时床单是干净的。网络只有7天免费，否则就得付费。最后三天我不得不用手机上网，因为网络快过期了。就我花在这间单人房的钱而言，这真是太令人失望了，我想我不会再住那里了。
火警警报
首先，冰箱里有一个用过的水瓶。入住时，房间地板上有小熊软糖。这两件事完全不符合周末的气氛。凌晨3点，我们接到了一次火警警报，持续了将近30分钟。我们被要求站在外面受寒，或者如果幸运地带了车钥匙，就坐在车里。他们说他们为所有受火警影响的人提供免费早餐，但我们从未收到通知，而且另一对受火警影响的夫妇当天早上还被收取了早餐费。酒店位置便利，方便我们出行。可能不会再住这里了。
凌晨3:30，整个酒店都被火警警报吵醒了，我们不得不在35度的高温下撤离酒店，等待消防车过来。一切都很顺利。谢天谢地，我花了两个多小时才重新入睡，酒店甚至拒绝延迟退房、提供免费早餐或任何不便之处。我非常沮丧，还会打电话给希尔顿。
入住时，楼里弥漫着一股****的味道。前台一点忙都没帮上。
火警警报在凌晨3点45分响起。警报结束后，我们走进去，当我们说要退房时，前台小姐态度很不好。
失望的。
性价比很差。房间老式，早餐需额外付费，游泳池在五月份室外气温超过 30 度时却无法使用。
总经理甚至不肯回电给我，只是聊聊而已。他一直把我转到语音信箱。作为一名前酒店经理，我非常非常失望，以后再也不会住希尔顿花园酒店了。
泳池没水。酒吧没开门。前台还试图把我安排到错误的房间。
从未办理登机手续，他们的系统出了问题
I have never stayed at a hotel where you were charged for their breakfast? I only had a bagel and orange juice, my husband had coffee and eggs & sausage We were charged $28. Sorry that is absurd
Half bottle of soda in fridge. Sink didn't drain. Light in bathroom flashing. Bathtub won't drain fast. Clock was 20 min fast and couldn't change to correct time. Bed was comfortable.