Room smelled musty and there was mold all over the window. There was a greasy film on the door. Very loud staff or guests around midnight.
Would not recommend at all.
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酒店回复: Dear Ms. Moyer,Thank you for taking the time to share your feedback. I sincerely apologize for the condition of your guestroom and the disturbance you experienced during your stay. A musty odor, mold near the window, and cleanliness issues with the door are unacceptable and not reflective of our commitment to providing a clean and comfortable environment. I am equally sorry for the late-night noise that disrupted your rest.Please know I am addressing these concerns with our housekeeping and maintenance teams to ensure they are corrected immediately. We truly regret that we did not meet your expectations and that we fell short of the standards you should always expect at our hotel.We value your comments, as they help us improve, and I hope we may have the opportunity to better serve you in the future.Sincerely,Akash PatelGeneral ManagerFairfield Inn & Suites Charlotte Northlake
1.0分
其他
Called ahead that we will be very late and arrived at 3:00 am and no one was here. Waited 15 minutes but no one came. No manager, no room.
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酒店回复: Dear Mr. Wright,Thank you for sharing your feedback regarding your recent reservation. I am truly sorry for the experience you described upon your arrival. Being unable to check into your room after traveling late at night, and not having a team member available to assist you, is unacceptable and far below the standards we strive to maintain.I completely understand the frustration and inconvenience this caused you, and I want to assure you that this matter is being addressed with our team to ensure it does not happen again. Proper staffing and responsiveness, especially for late arrivals, are critical, and we failed to deliver on that commitment.While I regret that we let you down, I would welcome the opportunity to personally assist you should you consider giving us another chance in the future. Please don’t hesitate to reach out to me directly so I may ensure your stay is handled with the care and attention you deserve.Sincerely,Akash PatelGeneral ManagerFairfield Inn & Suites Charlotte Northlake
3.0分
商务出差
Has been updated but not thoroughly. Poor paint job on ceiling in 124, peeling paint on door in bathroom and all carton milk expired in breakfast room.
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酒店回复: Dear Ms. Meyer,Thank you for sharing your recent experience with us. I’m truly sorry that your stay did not fully meet expectations.While I’m glad you noticed updates to the property, I regret that the paint and bathroom maintenance issues in your room created a poor impression. Additionally, I sincerely apologize for the expired milk in the breakfast area—this is unacceptable, and I have already reviewed this with our team to ensure all items are checked and refreshed regularly.Your feedback is very important to us, and I appreciate you bringing these matters to my attention. We will use your comments to improve both our guestroom upkeep and food & beverage service moving forward.I hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable experience on your next visit to Charlotte.Sincerely,Akash PatelGeneral ManagerFairfield Inn & Suites Charlotte Northlake
环境还不错，房间也挺干净的。 这牌子还行就是价格相对高一些。
我很满意他们很快就看到了我的预订信息。给我办理入住的那位年轻女士非常友善有礼。
我们入住时，酒店没有我们预订的房间，为了容纳我们一行人，酒店强迫我们购买了第二间房间。没有折扣，除了道歉之外，我什么也帮不了你。我不会推荐这家酒店。
如果您觉得蜘蛛和蚂蚁没问题，那就点赞吧
浴室非常老旧，之前住过的客人留下的痕迹并没有完全清理干净。有多只蜘蛛和蚂蚁（活的）
房间还不错，但很破旧。浴室里有烧焦的橡胶和尿液的味道
客房服务良好的酒店可以改进，午餐还达不到我已经遇到过的竞争对手
我不喜欢它
Room smelled musty and there was mold all over the window. There was a greasy film on the door. Very loud staff or guests around midnight.
Would not recommend at all.
Called ahead that we will be very late and arrived at 3:00 am and no one was here. Waited 15 minutes but no one came. No manager, no room.
Has been updated but not thoroughly. Poor paint job on ceiling in 124, peeling paint on door in bathroom and all carton milk expired in breakfast room.