The customer service was amazing.The food was good and just a pleasant atmosphere.The room was neat and clean. The overall service was terrific. I much enjoy the spa.
And the attentive attentiveness of the staff.
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酒店回复: Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon.
2.0分
其他
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I was originally booked for the 11th floor which appeared to be the only floor renovated. They changed it at check in. The carpet is nasty and stained. The sofa bed is worn down and hazardous. The king size beds are well worn and have imprints. The gentlemen bartender with glasses has a bad attitude. I imagine he hates the free drinks during happy hour for guests. It is set up to be a relatively quiet hotel even with renovations. Probably will be great when the entire place is renovated but for right now, it was not worth it.
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酒店回复: I'm very sorry that we disappointed you with both our accommodations and service. Our business includes fresh accommodations and warm hospitality, so I regret we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.
5.0分
家庭亲子
We stay here often, they are currently remodeling which is a little bit of a hindrance but still a great property
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酒店回复: I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return!
4.0分
情侣出游
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The room was ok but not as clean as I expected
The upgrade construction took away from the overall comfort. Bottom line is stay was relaxing and I will return to experience the upgrades.
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酒店回复: Thank you for sharing your feedback. I appreciate your honest feedback regarding how our renovation affected your experience; please forgive us. My apologies for any frustration experienced on this special occasion. Please return to see our completed results.
4.0分
其他
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I took my best friend her for her birthday. It was a wonderful stay even with the remodeling going on. I would recommend this hotel to anyone. We didn’t get to experience the spa as planned, but overall stay wonderful!
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酒店回复: While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with us and other potential travelers. We hope that you will consider a return trip for a flawless experience next time.
1.0分
情侣出游
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The entire hotel is under renovation. All we heard were tools all day. Service was poor. I never stayed at a Hilton that didn’t have room service until 5pm. Best part of my trip is when we checked out. Do not stay here.
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酒店回复: Our Embassy Suites is committed to guest satisfaction, and we want to continue exceeding your expectations by updating our hotel. We are improving our property to provide a new and better guest experience, with unique design and comfort elements. I apologize that our upgrades took away from your enjoyment of your stay, and I hope that you will return to enjoy our new look in the future.
2.0分
其他
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The hotel was under going renovations, which is understandable, however, I booked not knowing this. I really wanted to use the lobby area that was under construction.
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酒店回复: Thank you for taking the time to write. I value your honest feedback about how our renovation impacted your experience. We sincerely apologize for not communicating this information more clearly during the reservation process. I'm also sorry that our lobby was not easily accessible during your stay. We value your business and hope you will return to enjoy our enhancement project.
不错，设施稍旧，早餐有个现煎的蛋饼不错
房间宽敞舒适，早餐也很丰盛。
非常好
The customer service was amazing.The food was good and just a pleasant atmosphere.The room was neat and clean. The overall service was terrific. I much enjoy the spa.
And the attentive attentiveness of the staff.
I was originally booked for the 11th floor which appeared to be the only floor renovated. They changed it at check in. The carpet is nasty and stained. The sofa bed is worn down and hazardous. The king size beds are well worn and have imprints. The gentlemen bartender with glasses has a bad attitude. I imagine he hates the free drinks during happy hour for guests. It is set up to be a relatively quiet hotel even with renovations. Probably will be great when the entire place is renovated but for right now, it was not worth it.
We stay here often, they are currently remodeling which is a little bit of a hindrance but still a great property
The room was ok but not as clean as I expected
The upgrade construction took away from the overall comfort. Bottom line is stay was relaxing and I will return to experience the upgrades.
I took my best friend her for her birthday. It was a wonderful stay even with the remodeling going on. I would recommend this hotel to anyone. We didn’t get to experience the spa as planned, but overall stay wonderful!
The entire hotel is under renovation. All we heard were tools all day. Service was poor. I never stayed at a Hilton that didn’t have room service until 5pm. Best part of my trip is when we checked out. Do not stay here.
The hotel was under going renovations, which is understandable, however, I booked not knowing this. I really wanted to use the lobby area that was under construction.