First time in Raleigh, the Hotel was closest to almost everything and the girl at the reception was kind as well
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酒店回复: Thank you for the excellent rating and feedback. We are pleased to know that our location met your needs and that you experienced the kind service our staff strives to provide. We hope you will choose to stay with us again
5.0分
情侣出游
Room was very clean. Staff was very nice and helpful. They need to put a second luggage rack in the room.
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酒店回复: Thank you for your kind review! We’re delighted to hear that you found your room very clean and our staff friendly and helpful. We appreciate your suggestion about adding a second luggage rack—it’s valuable feedback, and we’ll be sharing it with our team as we look for ways to improve our guests’ comfort. We hope to welcome you back again soon!
4.0分
其他
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The hotel overall was clean, good location off I40, quiet, room ok with good TV. The breakfast area was ok but the service was awful. There was only 1 lady working the entire area. The food was ok, but first no plates (had to wait 5 minutes for plates), then no silverware (had to wait again), 8 tables from previous breakfast persons were not cleaned off when we arrived and when we left 15 minutes later had STILL not been cleaned off! Other people came in after us and they had run out of silverware once again! The ONLY time the 1 staff person spoke to us was to ask for our room number to assign the bill. Bad breakfast experience, they need to hire more people.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our clean rooms, quiet environment, and convenient location. However, we’re truly sorry that your breakfast experience fell far below expectations.What you described is not the level of service we aim to provide. We understand how frustrating it must have been to wait for basic items like plates and silverware, and to see tables left uncleaned during your visit. We also apologize for the lack of communication from our staff. Your comments highlight areas where we clearly need to improve, and we will be addressing staffing and service procedures with our breakfast team to ensure this does not happen again.We appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide a much better experience in the future. Safe travels and thank you again for your review.
安静，服务态度好
为了赶飞机离机场近换的这家酒店，前一天晚上再三确认第二天早上5点需要去机场，前台说肯定可以，已经安排了，但第二天早上5点到了前台，司机不在，前台说她也不知道司机在哪儿，说她再联系司机，只发信息不打电话，等了很久也没有消息，很无语，只能自己约了个Uber的车去机场，一点儿歉意都没有！酒店周边啥都没有～
服务热情周到
感染新冠后，酒店对我们非常照顾，表示理解。每天早上都能顺利拿到早餐。
这家酒店靠近机场，位于达勒姆和罗利之间，但位置有点偏僻。房间宽敞舒适，配有一台不错的咖啡机。就这个价格来说，应该包含早餐。步行范围内没有地方；所有地方都必须开车前往，所以我认为把早餐包含在房费里很重要。
我母亲节那天给妈妈租了房间。她从另一个州开车过来，入住时已经很晚了。她掀开被子，发现床上有一个马尾辫夹。太恶心了！第二天早上我打电话给经理，她说她正在上楼去看，但我妈妈还没睡，我也不想在母亲节早上吵醒她。经理说她会退还给*******，至于是否退款，这取决于他们，因为我是通过他们预订的。房间价格是223美元，我很不满意。我没有看到*******退款的证据，也没有收到退款。
酒店已取消了6月24日的预订，并改至前一周。请退还今晚的房费。
First time in Raleigh, the Hotel was closest to almost everything and the girl at the reception was kind as well
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Room was very clean. Staff was very nice and helpful. They need to put a second luggage rack in the room.
The hotel overall was clean, good location off I40, quiet, room ok with good TV. The breakfast area was ok but the service was awful. There was only 1 lady working the entire area. The food was ok, but first no plates (had to wait 5 minutes for plates), then no silverware (had to wait again), 8 tables from previous breakfast persons were not cleaned off when we arrived and when we left 15 minutes later had STILL not been cleaned off! Other people came in after us and they had run out of silverware once again! The ONLY time the 1 staff person spoke to us was to ask for our room number to assign the bill. Bad breakfast experience, they need to hire more people.