The property is very convenient to the highway and shopping area. The property is under renovations and I wasn't aware of. The handicap access closes to my room was blocked by a huge container, not convient. The pool opens at 10am and closes at 8pm. The staff knowingly put me in a room that the room phone didn't work and the Cartoon network channel volume didnt work. The house keeper knocked on my door and since I didn't respond she entered at 9:24a.m. The next day I let management know and ALL they offered was an apology. My $179.00 plus 2 hours and 30min drive from Charlotte was WASTED on this hotel and I would not recommend this establishment to my worst enemy.
2.0分
家庭亲子
No house keeping service in the evening when we asked for more towels. Breakfast NOT included for the 1st time.
5.0分
情侣出游
The bed was really soft and comfortable it was a very pleasant stay
5.0分
其他
customer service was very good. The staff was friendly and helpful
2.0分
其他
Half the property was not available due to construction
4.0分
其他
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The staff here was phenomenal, especially Crystal and her associate. Lovely people..
The location is quite noisy with a major road nearby. Lots of incredibly loud cars.. sounded like a drag race most of the night.
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酒店回复: I am glad you enjoyed your stay and our staff. We look forward to seeing you on your next trip.
5.0分
其他
Staff was friendly and helpful. Accommodations were clean and well maintained on the inside. Exterior was a bit dated but clean. Lots of restaurants in the area
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酒店回复: I am glad you enjoyed your stay. I will pass on your kind thoughts about the cleanliness to the housekeeping department.
1.0分
家庭亲子
Didn’t have what I paid for. $20 breakfast. Very poor, not a Marriott what are excepted a Marriott
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酒店回复: I am sorry that you did not enjoy your stay. Just to make you aware, but no Courtyard offers free breakfast. Our prices are in line with the Marriott standard
2.0分
商务出差
Terrible service
As a frequent traveller I stay at many Marriott hotels every year. I have never experienced such a poor service.
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酒店回复: I am sorry that you did not enjoy your stay with us. We will try to do better on your next visit.
2.0分
家庭亲子
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I booked this place on ******* to sleep at during the night while traveling from Florida to Maryland. Pictures made it look so nice, map showed it was conveniently right off 95, breakfast included, patio/balcony, needed a wheelchair for my
Husband. Thought it was a good space to spend the night. Boy was I wrong, the wheelchair had seen better days, breakfast was in fact NOT included. It did have a Starbucks and you had to pay Starbucks prices. $5 for a medium coffee. The room had a weird smell that I couldn’t quite pin point what it was but it was not pleasant. I had to listen to the people above me bang on the floor all night long. My husband ended up turning the TV up to try to drown it out because we had to be up early. The room $240, completely outrageous for what we got. Very disappointed.
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酒店回复: I am sorry that you did not enjoy your stay. Just so you know, the Courtyard Brand has never had complimentary breakfast. Also, we are contracted with Starbucks to sell their brand. It is not discounted just because we are a hotel. The prices are based off of Starbucks. I am not sure what smell you had, but I have asked housekeeping to check into it. I am sorry that the guest above you were noisy. If you had called the front desk, we would have talked to them, or we would have moved you. Again, I am sorry that you did not enjoy your stay.
The property is very convenient to the highway and shopping area. The property is under renovations and I wasn't aware of. The handicap access closes to my room was blocked by a huge container, not convient. The pool opens at 10am and closes at 8pm. The staff knowingly put me in a room that the room phone didn't work and the Cartoon network channel volume didnt work. The house keeper knocked on my door and since I didn't respond she entered at 9:24a.m. The next day I let management know and ALL they offered was an apology. My $179.00 plus 2 hours and 30min drive from Charlotte was WASTED on this hotel and I would not recommend this establishment to my worst enemy.
No house keeping service in the evening when we asked for more towels. Breakfast NOT included for the 1st time.
The bed was really soft and comfortable it was a very pleasant stay
customer service was very good. The staff was friendly and helpful
Half the property was not available due to construction
The staff here was phenomenal, especially Crystal and her associate. Lovely people..
The location is quite noisy with a major road nearby. Lots of incredibly loud cars.. sounded like a drag race most of the night.
Staff was friendly and helpful. Accommodations were clean and well maintained on the inside. Exterior was a bit dated but clean. Lots of restaurants in the area
Didn’t have what I paid for. $20 breakfast. Very poor, not a Marriott what are excepted a Marriott
Terrible service
As a frequent traveller I stay at many Marriott hotels every year. I have never experienced such a poor service.
I booked this place on ******* to sleep at during the night while traveling from Florida to Maryland. Pictures made it look so nice, map showed it was conveniently right off 95, breakfast included, patio/balcony, needed a wheelchair for my
Husband. Thought it was a good space to spend the night. Boy was I wrong, the wheelchair had seen better days, breakfast was in fact NOT included. It did have a Starbucks and you had to pay Starbucks prices. $5 for a medium coffee. The room had a weird smell that I couldn’t quite pin point what it was but it was not pleasant. I had to listen to the people above me bang on the floor all night long. My husband ended up turning the TV up to try to drown it out because we had to be up early. The room $240, completely outrageous for what we got. Very disappointed.