酒店回复: Gracias por quedarse en nuestro hotel, lo siento que la alberca no estava funcionando en el momento que usted estuvo aqui aveces pasan situaciones que estan afuera de nuestro control. Espero que ala proxima vez su visita con nosotros sea mas agradable.Que tenga lindo dia.
1.0分
其他
No running water in the first room, had to be moved to a different room and that room had no hot water at the sink and the leftover food in the refrigerator.
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酒店回复: Dear Mrs. Vincent,I would like to thank you for choosing to stay with us. Thank you for taking the time to fill our the review. On behalf of the BW team we want to apologize for any mishaps that happened. The issues with the water are being addressed and are being looked into. Housekeeping Supervisor is as well addressing the issues with her staff. We do apologize for any inconvenience this may have caused..
4.0分
其他
Second time staying at this hotel and no coffee maker in the room. I need a cup of coffee when I first wake up to get moving.
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酒店回复: Dear Mr. Chadwick,Thank You for choosing to stay with us and thank you for taking the time to fill out the review. The brand no longer requires for the coffee makers be in the room, but if upon arrival you can request a coffee make and we will gladly get one to your room. Thank you onced again for choosing to stay with us.
5.0分
其他
The young man that checked me in was very welcoming and helpful. Great breakfast! Wide variety and very clean.
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酒店回复: Dear Marc,Thank you for choosing to stay with us and for taking the time out to fill out the review My self and the rest of the staff are very pleased to hear that you enjoyed your stay. Do come back and see us again soon.
4.0分
其他
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Our room was clean and nice, staff was very nice at checkin, my only complaint would be Breakfast hours aren't that good, if you've been traveling and get in late, people like to sleep in. With breakfast hours ending at 830 doesn't leave much time to eat fresh food. You have to choose sleep in or eat. Maybe extend hours
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酒店回复: Dear Michelle,Thank you for choosing to stay with us and for also taking the time out to fill the review. I will address the concern with the breakfast hours with upper management and see how we can remedy this situation. Do come back and see us again.
3.0分
情侣出游
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Plenty of breakfast in the morning, but there weren’t a lot of guests. Night receptionist was very pleasant upon check in. We got to our room, and it was obvious the fridge didn’t work. Which normally isn’t a big deal, but we had a lot of leftovers from dinner so it was kind of a necessity. Went to the front desk and asked to just change rooms since there weren’t many guests, reception said, “I’ll look at it in a bit, my hands are currently tied”. Okay, that’s fine. She came up half an hour later, looked at it, told us to call again in half an hour if it wasn’t cold. Even though it didnt change at all during the time we waited for her to come up after we did some basic troubleshooting. At that point, we didn’t care anymore and just wanted to rest. $80 worth of food (the same price as the room) went to waste because it was too much of a hassle. Bed was comfortable, pool wasn’t freezing, breakfast was pretty decent! Next time we choose a hotel in Warsaw, we”ll go to the Hampton or Fairfield.
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酒店回复: Dear Tiffani,Thank you for staying with us here and for also taking the time to fill out the review. From all of us here we want to apologize for your troubles during your stay. Issues are being addressed and measures will be taken. Have a Great Day and apologies once again.
3.0分
家庭亲子
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Great Comfort, But Needs Attention to Functional Details
Our stay at the Best Western Plus Warsaw was a mixed experience; while the room offered excellent comfort, it was somewhat hampered by several maintenance and functional issues that should be addressed.
The Highlights (Comfort & Amenities):
The best part of our stay was the comfort level. The beds were incredibly comfortable, providing an excellent night's sleep. We also appreciated the fantastic water pressure in the shower. Additionally, the third-floor lounge looked inviting and well-maintained, though we did not use the amenity.
Maintenance and Functionality Issues:
We encountered persistent issues that detracted from the experience. The main elevator was small and had a noticeable delay, or hesitation, upon arriving at the floor before the doors would open.
Inside the room, the door was finicky, requiring firm effort to ensure it was fully closed and securely locked. Regarding charging, we could only locate one convenient electrical outlet, and our chargers would not stay securely plugged in making them unusable. Crucially, we were unable to connect to guest Wi-Fi, as access information was either missing or the service was unavailable. Furthermore, the small refrigerator in our room did not function. (Note: I informed the staff at check-out, so I can't confirm how quickly they would handle the repair.)
Service and Final Suggestions:
The staff members we interacted with were pleasant, but they were not overly
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酒店回复: Dear Dawn,We would like to thank your for staying with us here and also for taking the time to fill out the review. The issues with your room will be addressed with maintenance and be working on getting them remedied.
4.0分
其他
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The bed was very comfortable. 2 lights out in the bathroom. Appreciated that the A/C did not blow cold. It cooled the room without freezing air. Room was clean and TV worked!
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酒店回复: Dear Gail,Thank you for choosing to stay with us. We would also like to thank you for filling out the review. We are pleased to hear that you enjoyed your stay. Look for ward to seeing you again.
房间也算干净了 但是隔音不好 旁边六个印度人带着孩子 半夜太吵了
性价比最高的酒店
泳池一如既往地受损
No running water in the first room, had to be moved to a different room and that room had no hot water at the sink and the leftover food in the refrigerator.
Second time staying at this hotel and no coffee maker in the room. I need a cup of coffee when I first wake up to get moving.
The young man that checked me in was very welcoming and helpful. Great breakfast! Wide variety and very clean.
Our room was clean and nice, staff was very nice at checkin, my only complaint would be Breakfast hours aren't that good, if you've been traveling and get in late, people like to sleep in. With breakfast hours ending at 830 doesn't leave much time to eat fresh food. You have to choose sleep in or eat. Maybe extend hours
Plenty of breakfast in the morning, but there weren’t a lot of guests. Night receptionist was very pleasant upon check in. We got to our room, and it was obvious the fridge didn’t work. Which normally isn’t a big deal, but we had a lot of leftovers from dinner so it was kind of a necessity. Went to the front desk and asked to just change rooms since there weren’t many guests, reception said, “I’ll look at it in a bit, my hands are currently tied”. Okay, that’s fine. She came up half an hour later, looked at it, told us to call again in half an hour if it wasn’t cold. Even though it didnt change at all during the time we waited for her to come up after we did some basic troubleshooting. At that point, we didn’t care anymore and just wanted to rest. $80 worth of food (the same price as the room) went to waste because it was too much of a hassle. Bed was comfortable, pool wasn’t freezing, breakfast was pretty decent! Next time we choose a hotel in Warsaw, we”ll go to the Hampton or Fairfield.
Great Comfort, But Needs Attention to Functional Details
Our stay at the Best Western Plus Warsaw was a mixed experience; while the room offered excellent comfort, it was somewhat hampered by several maintenance and functional issues that should be addressed.
The Highlights (Comfort & Amenities):
The best part of our stay was the comfort level. The beds were incredibly comfortable, providing an excellent night's sleep. We also appreciated the fantastic water pressure in the shower. Additionally, the third-floor lounge looked inviting and well-maintained, though we did not use the amenity.
Maintenance and Functionality Issues:
We encountered persistent issues that detracted from the experience. The main elevator was small and had a noticeable delay, or hesitation, upon arriving at the floor before the doors would open.
Inside the room, the door was finicky, requiring firm effort to ensure it was fully closed and securely locked. Regarding charging, we could only locate one convenient electrical outlet, and our chargers would not stay securely plugged in making them unusable. Crucially, we were unable to connect to guest Wi-Fi, as access information was either missing or the service was unavailable. Furthermore, the small refrigerator in our room did not function. (Note: I informed the staff at check-out, so I can't confirm how quickly they would handle the repair.)
Service and Final Suggestions:
The staff members we interacted with were pleasant, but they were not overly
The bed was very comfortable. 2 lights out in the bathroom. Appreciated that the A/C did not blow cold. It cooled the room without freezing air. Room was clean and TV worked!