The staff was very friendly and helpful. Their hospitality was a welcome to a weary traveler. Rooms were comfortable, clean and provided everything needed for a perfect stay. We traveled with our dog, and the outdoor area was perfect. Once again the staff was kind and friendly to our puppy. Morning coffee was delicious, and without hesitation will stay there again on our next travel to Florida.
5.0分
其他
Lily the Director of Sales is an amazing person. I would highly recommend her.
4.0分
家庭亲子
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Great staff, great location with a lot of options to eat or explore, my only concern about this place is outdated the rooms need to be renovated with a new furniture…
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酒店回复: Thank you so much for staying with us, and providing your valuable feedback! I am excited to share this with the team. I hear your concerns as well, and we hope to be on the list for an upcoming renovation soon! We look forward to seeing you the next time your travels bring you to our area.
5.0分
商务出差
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The rooms are nice it’s great to be able to cook. Mariots always have the nicest staff but there isn’t a single staff member here that has gave me an issue all great people and super helpful.
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酒店回复: It is a pleasure having you with us and we are so glad to hear that your stay is going so well! Please be sure to let us know if there is anything we can do to make your stay more comfortable!
5.0分
商务出差
The staff here was amazing, super friendly, super helpful and full of positive vibes and great energy!! I hope to come back very soon!!
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酒店回复: Thank you for taking the time to let us know how your experience. It is always a delight to know how we are doing. I have shared your feedback with the entire team as a way to celebrate. We look forward to seeing you the next time you are in the Fayetteville area.
5.0分
其他
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Arrived at the hotel late on the check-in day only to discover that the hotel was overbooked. My reserved room was not available. Jay the front desk attendant, worked exceptionally hard and was successful in find a room. Many thanks to Jay
5.0分
其他
Tara, the fulltime breakfast attendant worked hard to ensure the breakfast buffet was neat clean and well supplied. She did an excellent job.
1.0分
其他
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Room condition
Staff was nice, but the room not so much. Door to the room wouldn’t close unless we pulled the door to the side when leaving the room. If we were on the inside of the hotel room we had to push the door with our hip to close it. The tv in the second room had a line running down it. Spoke to management upfront about the situation, and all was said “We heard it sound like somebody was slamming the door, but wasn’t sure what it was.” Showed pictures response once again was just simply “I apologize”.
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酒店回复: I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concerns have been shared with our maintenance leader to ensure this is an isolated incident. While it is rare, that we are able to resolve this while you are here, and I apologize that was not the case.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
3.0分
其他
Door was broken hard to open and close room 126
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent guest dissatisfaction from occurring in the future. We hope that we are slotted for a renovation in the near future!I hope you choose to stay with us again when your travels bring you back to the area!
5.0分
情侣出游
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The staff are very kind and courteous Specifically Kitty, Lili and Sandra. The team are amazing give us guest appreciation day with free tacos and all kind of drinks. Iam very grateful with the team who make us happy and welcome. We can cook inside the room and grill in the location.
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酒店回复: Thank you for taking the time to let us know how your recent stay went. We are happy to hear that the staff, especially Katie, Lily and Shandra made your stay even more memorable. Its our pleasure to serve our guest and we do that in many ways to which the Guest Appreciations is one. We do hope you choose to stay with us the next time you are in the Fayetteville area.
The staff was very friendly and helpful. Their hospitality was a welcome to a weary traveler. Rooms were comfortable, clean and provided everything needed for a perfect stay. We traveled with our dog, and the outdoor area was perfect. Once again the staff was kind and friendly to our puppy. Morning coffee was delicious, and without hesitation will stay there again on our next travel to Florida.
Lily the Director of Sales is an amazing person. I would highly recommend her.
Great staff, great location with a lot of options to eat or explore, my only concern about this place is outdated the rooms need to be renovated with a new furniture…
The rooms are nice it’s great to be able to cook. Mariots always have the nicest staff but there isn’t a single staff member here that has gave me an issue all great people and super helpful.
The staff here was amazing, super friendly, super helpful and full of positive vibes and great energy!! I hope to come back very soon!!
Arrived at the hotel late on the check-in day only to discover that the hotel was overbooked. My reserved room was not available. Jay the front desk attendant, worked exceptionally hard and was successful in find a room. Many thanks to Jay
Tara, the fulltime breakfast attendant worked hard to ensure the breakfast buffet was neat clean and well supplied. She did an excellent job.
Room condition
Staff was nice, but the room not so much. Door to the room wouldn’t close unless we pulled the door to the side when leaving the room. If we were on the inside of the hotel room we had to push the door with our hip to close it. The tv in the second room had a line running down it. Spoke to management upfront about the situation, and all was said “We heard it sound like somebody was slamming the door, but wasn’t sure what it was.” Showed pictures response once again was just simply “I apologize”.
Door was broken hard to open and close room 126
The staff are very kind and courteous Specifically Kitty, Lili and Sandra. The team are amazing give us guest appreciation day with free tacos and all kind of drinks. Iam very grateful with the team who make us happy and welcome. We can cook inside the room and grill in the location.