Charge too much $$ for uncomfortable beds. Smoky smelling room was supposed to be non smoking. This one is not up to Holiday Inn standards. As well as their famous pancake machine was not cooking pancakes. Tammy front desk friendly!
5.0分
其他
Front Desk made our stay!!
Lisa at the front desk was awesome! So friendly and set a great tone for our stay. Breakfast was great the next day as well!
5.0分
其他
Everything was excellent! The breakfast was superb- way above the normal fare at most hotels. Staff at desk very pleasant and friendly
5.0分
其他
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The only thing was that the pancake machine was not dialed in so they were under done and gummy. Fresh fruit was a welcome addition and the size of the milk was great not having to pour it out of a pitcher was nice too. Staff was friendly and courteous.
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酒店回复: Thanks for the compliments. We couldn't agree more, however our Brand requires us to serve the pancakes with this machine.So sorry for the disappointment. Maybe we will win the battle and change to some type of waffles.Come again and see us here.
5.0分
其他
The entire place was clean. The beds were comfortable. It's easy on and off the highway. Great stay
酒店回复: You win the best guest of today!!!
2.0分
家庭亲子
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This hotel appears to be in the process of being updated. The water in the shower is either scalding or freezing. The room was quite large. The sheets kept popping off the bed and the luggage rack literally fell apart as we were trying to move our things into the elevator. The check in staff was excellent.
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酒店回复: Thank you for the reminder. You are the best. None of us here can understand where the clips went for the base of the new luggage carts, but we for sure will be replacing them. So when you come again, you will be pleasantly surprised and happy.We appreciate you.
3.0分
家庭亲子
Room keys outdated. Hallways tore up with getting remodeled. Elevator really slow. Front desk woman rude at check in and during breakfast.
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酒店回复: Thank you for staying here with us and we agree that the construction is causing quite a mess upstairs on third floor, unfortunately the new room we chose for your stay meant you would need to pass the mess.So sorry.However, we wanted to give you a newly designed room with all new furniture and the bed especially,We do hope our renovations will make the stays better after you can come try us again.And the good news our keys and locks will be all new too, soon once the locks come in.
5.0分
家庭亲子
Friendly staff, awesome breakfast. Staff allowed us into the hot tub even after closing time. Will definitely stay here again.
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酒店回复: Thank you kind lady, we look forward to serving you and yours again. Always ready to serve.
4.0分
家庭亲子
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Ongoing renovations should be noted on this website for location. Having workmen on scaffolding outside your second-floor window at 7 am is early for someone on vacation.
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酒店回复: Dear Joseph, Thank you for letting us know about your displeasure during your stay. We do apologize for any discomfort you may have experienced; especially any awkward moments with the subcontractors outside your window.Yes, it is true the stucco company workers do like to get started rather early and as much as possible we try to keep our guests rooms assigned away from any such distractions.It is part of our burden to continue the business of renting hotel rooms during a very huge renovation job. We hope you can forgive us and plan to come again and enjoy one of our newly renovated rooms and public spaces.Let me know when you plan to stay with us and let me upgrade you for your troubles.Thank you again for being the reason we are here to serve.
3.0分
其他
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The reason for the 3 stars has nothing to do with the building, but with the management. The young gentleman that checked us in last night and checked us out this morning was very polite and professional. When checking out this morning he asked us if we enjoyed our stay, to which i stated that the room was good, as well as the breakfast. But, i did say to him that to keep the atmosphere in the hotel cheerful, they should not put political channels on their TVs in the common area, as it alienates 1/2 of the customers staying there. I mentioned that the thing to do is to try and promote the area, not to create division. He was polite and said that he would pass that along. I was then about to turn and leave when out of the little room behind the counter, out charges an older woman that said she was the manager on site, and she pushed me into more conversation. In her response to me she tried to tell me that i should just ignore the TV. She then told me that when i checked in last night and was asked what they could do to make my stay a good one, that i should have mentioned that i didn't like political things when staying at a hotel. That was wrong. With that, i told her that i would have been making it political when stating that. In reality, one should not have to come in and state something like that, which woukd make me the one at fault for making it political. One should not have to be inundated with politics during a hotel stay.
Charge too much $$ for uncomfortable beds. Smoky smelling room was supposed to be non smoking. This one is not up to Holiday Inn standards. As well as their famous pancake machine was not cooking pancakes. Tammy front desk friendly!
Front Desk made our stay!!
Lisa at the front desk was awesome! So friendly and set a great tone for our stay. Breakfast was great the next day as well!
Everything was excellent! The breakfast was superb- way above the normal fare at most hotels. Staff at desk very pleasant and friendly
The only thing was that the pancake machine was not dialed in so they were under done and gummy. Fresh fruit was a welcome addition and the size of the milk was great not having to pour it out of a pitcher was nice too. Staff was friendly and courteous.
The entire place was clean. The beds were comfortable. It's easy on and off the highway. Great stay
This hotel appears to be in the process of being updated. The water in the shower is either scalding or freezing. The room was quite large. The sheets kept popping off the bed and the luggage rack literally fell apart as we were trying to move our things into the elevator. The check in staff was excellent.
Room keys outdated. Hallways tore up with getting remodeled. Elevator really slow. Front desk woman rude at check in and during breakfast.
Friendly staff, awesome breakfast. Staff allowed us into the hot tub even after closing time. Will definitely stay here again.
Ongoing renovations should be noted on this website for location. Having workmen on scaffolding outside your second-floor window at 7 am is early for someone on vacation.
The reason for the 3 stars has nothing to do with the building, but with the management. The young gentleman that checked us in last night and checked us out this morning was very polite and professional. When checking out this morning he asked us if we enjoyed our stay, to which i stated that the room was good, as well as the breakfast. But, i did say to him that to keep the atmosphere in the hotel cheerful, they should not put political channels on their TVs in the common area, as it alienates 1/2 of the customers staying there. I mentioned that the thing to do is to try and promote the area, not to create division. He was polite and said that he would pass that along. I was then about to turn and leave when out of the little room behind the counter, out charges an older woman that said she was the manager on site, and she pushed me into more conversation. In her response to me she tried to tell me that i should just ignore the TV. She then told me that when i checked in last night and was asked what they could do to make my stay a good one, that i should have mentioned that i didn't like political things when staying at a hotel. That was wrong. With that, i told her that i would have been making it political when stating that. In reality, one should not have to come in and state something like that, which woukd make me the one at fault for making it political. One should not have to be inundated with politics during a hotel stay.
Will not stay there again.