酒店回复: Estimado huésped:Gracias por compartir su experiencia en Red Roof PLUS+ Henderson. Nos complace saber que nuestro personal fue muy amable desde el primer momento. Nuestro objetivo es brindar una experiencia acogedora y agradable a todos nuestros huéspedes, y sus comentarios confirman nuestro éxito.Nuestro equipo se esfuerza por hacer de cada estancia una experiencia positiva. Gracias por elegir Red Roof. Esperamos darle la bienvenida pronto.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
4.0分
其他
The room was comfortable and plenty space manager was really nice but employee was mean breakfast was horrible they didn’t have good selection at all
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Henderson. We appreciate you taking the time to share your experience. It's wonderful to hear you found the room comfortable and spacious and that you interacted positively with our manager. I am very sorry to learn about the poor breakfast selection and the negative interaction with one of our staff. We strive to provide excellent service and a satisfying dining experience to all our guests, and it’s clear we fell short in these areas. Please accept our sincere apologies. We want you to feel confident in our ability to prevent similar problems in the future. Your feedback will be shared directly with the property staff. We hope you will give Red Roof another opportunity to provide you with an improved stay next time you travel our way.Sincerely,JohnRed Roof Management RediResponse Specialist
3.0分
其他
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The staff are amazing! That’s the good part. Bad part 1) if you stay more than one night your key is useless at 11am and you have to go back to the front desk and have it recalibrated. 2) None of the vending machines worked nor were stocked. 3) the toilet leaks! It runs all night long. They’re losing money through their water bill and should service the toilets. 4) the layout is weird. You have to walk half a mile to get from the one tiny elevator to the back rooms. Also the hallways are cluttered with cleaning hampers and staff. Very hard to maneuver.
They could do A LOT better!! Best thing I can say is the staff are all amazing!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Henderson. We're delighted to hear you found our staff amazing. I sincerely apologize for the concerns you may have encountered with your room key, the vending machines, the toilet, and the layout.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
其他
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This was my first time staying here. Overall, I had a pleasant experience! The staff were really friendly, the facilities were clean, and I enjoyed a comfy bed in a tidy room. Looking forward to visiting again!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ Henderson. It's wonderful to hear that you had a pleasant first experience with us! We’re delighted the friendly staff, clean facilities, and comfortable bed in a tidy room contributed positively to your stay. We aim to provide you with an exceptional experience at Red Roof. We look forward to hosting you again in the future.Sincerely,HannahRed Roof Management RediResponse Specialist
5.0分
商务出差
Room was clean and very comfy.good breakfast on the go.and friendly staff
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Henderson. It's wonderful to hear that you found your room clean and comfortable, and that you enjoyed our convenient breakfast. We're also delighted that you appreciated our friendly staff.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
The bathroom was tight and unconformable to use, toilet was too low to use my have to use the door to be able to set down.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your survey regarding your experience at the Red Roof PLUS+ Henderson. Please accept our sincerest apologies for the condition of the bathroom as we strive to deliver comfortable and value- based experience to our guest.We value your feedback at Red Roof. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ZyRed Roof ManagementRediResponse Specialist
4.0分
其他
Staff were the nicest. The areas seemed a little sketchy but not unsafe at all.
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酒店回复: Hello Melissa,Thank you for taking time to provide us a feedback about your recent stay. We hope to see you again in the future!!Kindly,
4.0分
其他
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Good 2 Go!
The hotel was a good value for the price. It was clean. It was located in a good spot. The staff was friendly. Only thing I had a problem with was the bed was not very comfortable for me. Other than that, I will stay there again.
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酒店回复: Dear Frank,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Henderson. It's wonderful to hear that you found our hotel a good value, appreciated its cleanliness and location, and enjoyed our staff's friendliness. We sincerely apologize that the bed's comfort did not meet your expectations.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
We would love to stay again. The bed was super comfortable. We had some of the best sleep we’ve ever had.
4.0分
家庭亲子
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The staff were friendly and efficient. The room was clean and comfortable but not soundproof- could hear our neighbors kids-luckily they were not partiers. The “hot” breakfast could have had a better variety. Overall, we were able to get a hot shower and a good nights sleep. Would stay there again.
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酒店回复: Dear Sonia,Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ Henderson. We are delighted to hear that you found our staff friendly and efficient, and that you enjoyed a clean and comfortable room. We regret that the soundproofing did not meet your expectations and that the breakfast variety was lacking. We will certainly consider your comments as we continue to improve our guest experience.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof Management RediResponse Specialist
从您进入大楼的那一刻起，工作人员就非常友好。
The room was comfortable and plenty space manager was really nice but employee was mean breakfast was horrible they didn’t have good selection at all
The staff are amazing! That’s the good part. Bad part 1) if you stay more than one night your key is useless at 11am and you have to go back to the front desk and have it recalibrated. 2) None of the vending machines worked nor were stocked. 3) the toilet leaks! It runs all night long. They’re losing money through their water bill and should service the toilets. 4) the layout is weird. You have to walk half a mile to get from the one tiny elevator to the back rooms. Also the hallways are cluttered with cleaning hampers and staff. Very hard to maneuver.
They could do A LOT better!! Best thing I can say is the staff are all amazing!
This was my first time staying here. Overall, I had a pleasant experience! The staff were really friendly, the facilities were clean, and I enjoyed a comfy bed in a tidy room. Looking forward to visiting again!
Room was clean and very comfy.good breakfast on the go.and friendly staff
The bathroom was tight and unconformable to use, toilet was too low to use my have to use the door to be able to set down.
Staff were the nicest. The areas seemed a little sketchy but not unsafe at all.
Good 2 Go!
The hotel was a good value for the price. It was clean. It was located in a good spot. The staff was friendly. Only thing I had a problem with was the bed was not very comfortable for me. Other than that, I will stay there again.
We would love to stay again. The bed was super comfortable. We had some of the best sleep we’ve ever had.
The staff were friendly and efficient. The room was clean and comfortable but not soundproof- could hear our neighbors kids-luckily they were not partiers. The “hot” breakfast could have had a better variety. Overall, we were able to get a hot shower and a good nights sleep. Would stay there again.