酒店回复: I understand your concerns, and I want to assure you that we value your patronage and experience at our hotel. However, you did book a third party reservation that was guaranteed with a 24 hour cancellaton policy and I see we did not charge you for cancelling on the day of arrival. We always strive to provide exceptional service, and it's important to us that all interactions remain respectful and considerate. Thank you so much for taking the time to leave a review of your experience.
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish guests like you by earning your business again and again!
5.0分
其他
The room was clean and nice. The front desk staff friendly and helpful. The breakfast was just okay.
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酒店回复: It is wonderful to hear that our team took great care of you and that you enjoyed the cleanliness of your room. We take great pride in our service standards.Regarding the breakfast, we strive for better than "just okay," so we appreciate you letting us know where we fell short. We are constantly looking for ways to improve our breakfast offerings and will use your feedback to help guide future updates.We look forward to hosting you again!
5.0分
其他
Check-in was quick as they already had my room assigned and keys activated. The room was clean and I slept well.
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酒店回复: Thank you for sharing your feedback with us! We're thrilled to hear that your check-in was quick and efficient—we always aim to make the arrival process as seamless as possible. It's wonderful that you also found the room clean and enjoyed a good night's sleep. We hope to welcome you back to Hampton Henderson again soon.
3.0分
其他
This Hampton Inn was clean and situated in a good location for what we needed. We had an issue with our bathroom and it was addressed in a timely manner.
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酒店回复: Thank you for taking the time to share your feedback. We're so glad to hear that you found our Hampton Inn to be clean and in a good location for your needs.We also appreciate you highlighting how our team addressed the issue with your bathroom in a timely manner. We are committed to ensuring our guests have a comfortable and problem-free stay, and it's rewarding to know we met your expectations.We look forward to welcoming you back again the next time you're in the area.
4.0分
情侣出游
Loved the friendliness of the staff. My room was nice and clean, but did have a slight musty odor.
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酒店回复: Thank you for your wonderful review! We're so glad you enjoyed the friendliness of our staff and found your room to be nice and clean.We are very sorry to hear about the musty odor you experienced. This is not up to our standards, and we apologize for any discomfort it caused. We are having our housekeeping and maintenance teams address this issue immediately to ensure our rooms are fresh for all of our guests.We hope to have the opportunity to welcome you back again soon for an even better stay.
1.0分
家庭亲子
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The room was not clean. There is hair all in the shower. I asked for them to clean the room this morning after coming in late last night and we came back late tonight and it is still not clean. Wrist girl I’ve stayed in. Would never recommend this place!
酒店回复: Good Afternoon, unfortunately the pictures are not of our hotel.
5.0分
其他
Great stay
My stay at the Hampton Inn in Henderson was great! The hotel was amazingly clean and the bed and pillows were so comfortable. I enjoyed this hotel.
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酒店回复: That's wonderful to hear! Thanks so much for taking the time to share your feedback. We're absolutely thrilled you had a great stay and especially happy to know that your room was clean and comfortable. Our housekeeping team works incredibly hard to ensure every guest enjoys a pristine environment, and they'll be delighted to hear your kind words. We can't wait to welcome you back !
4.0分
其他
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The property is definitely in need of an upgrade but its was still very nice, clean and comfortable. The staff that we encountered were professional and courteous. We will definitely be returning.
这是当地最好的酒店。之前住过几英里外的另一家酒店，没想到这家会好这么多，真是惊喜。
前台小姐态度很差，希望她能得到善待
前台小姐态度很差，永远不会再住在汉普顿酒店
好的
The room was clean and nice. The front desk staff friendly and helpful. The breakfast was just okay.
Check-in was quick as they already had my room assigned and keys activated. The room was clean and I slept well.
This Hampton Inn was clean and situated in a good location for what we needed. We had an issue with our bathroom and it was addressed in a timely manner.
Loved the friendliness of the staff. My room was nice and clean, but did have a slight musty odor.
The room was not clean. There is hair all in the shower. I asked for them to clean the room this morning after coming in late last night and we came back late tonight and it is still not clean. Wrist girl I’ve stayed in. Would never recommend this place!
Great stay
My stay at the Hampton Inn in Henderson was great! The hotel was amazingly clean and the bed and pillows were so comfortable. I enjoyed this hotel.
The property is definitely in need of an upgrade but its was still very nice, clean and comfortable. The staff that we encountered were professional and courteous. We will definitely be returning.