Clean room, nice beds, increase your offering of grab "n" go foods - more in the crisp salad and fruit categories.
展开
酒店回复: Dear Sharon,Thank you for the feedback, it will be shared with the entire staff.We hope to see you in the future.
5.0分
商务出差
展开
When we arrived at our room and it smelled a bit like smoke, the staff were there within 3 minutes and then relocated us to a new room with absolutely no hassle—and they even gave us a free breakfast voucher. That was good service.
展开
酒店回复: Dear Robert,Thank you for the feedback, it will be shared with the entire staff,
5.0分
其他
展开
Great, as always!
We have been staying with this hotel for over 6 years while my son attended Marshall. This is his last semester, as he finishes his Masters degree. We have never been disappointed in the cleanliness or service, and the location is perfect!
5.0分
家庭亲子
展开
Upon arrival; the room that i booked was not available. I was given an upgrade.
It was a 2 queen bed suite along w/ free dinner for that evening. and free breakfast for two for 3 day stay.
Staff was very friendly, and answered any of our questions.
展开
酒店回复: Dear Tonja,Thank you for the feedback, it will be shared with the entire staff. We hope to see you in the future.
4.0分
情侣出游
展开
We try to stay at this location every year for the same festival and my birthday. It has been difficult the last couple years but this year we were able to get the room again. For the most part our stay was good but the room did need some repairs. We stayed in room 225 and the bathroom sink was clogged and the attachment on the shower head would not turn off. Those are minor inconveniences but the thing that bothered us the most was there appeared to be blood smeared on the curtains. We will stay here again but i would like to see these things taken care before our next stay.
展开
酒店回复: Dear Josh,Thank you for the feedback, it will be shared with the entire staff.
2.0分
其他
展开
We had to wait a hour and a half after check-in to get a room I paid for two breakfast cards that I never received, I ended up having to go and get a refund for which the all you can eat breakfast should just be included with the stay because it’s not worth paying separate for. The room was not cleaned well. The bathroom smelled like pee because the toilet was leaking.
展开
酒店回复: Dear Shacquilla,Thank you for the feedback, it will be shared with upper management.
2.0分
商务出差
展开
Nightmare experience.
Things went fine until the evening of my 1-night stay, when someone began trying to break into my room using a twisted wire to open the door latch. I grabbed the wire and told the intruders to leave before I called the front desk. It turned out the intruder was a hotel maintenance worker who was trying to open the door because another guest was booked to my room AFTER I was. The front desk said the computer did not have a record of my check-in, which was ridiculous. Later that evening someone from the front desk phoned and said they had determined that the computer had deleted my check-in record 30 minutes after I checked in, reason unknown. This was a jarring experience that left me rattled, as during my confrontation with the intruders I was afraid for my life.
展开
酒店回复: Dear Kevin,Thank you for the feedback, it will be shared with upper management.
4.0分
其他
展开
Our hotel
This is our top choice hotel when we visit our son. The facility is great and the location makes it even more appealing. Normally, the staff is pleasant and easy to deal with. Something was off during this trip in the way they dealt with customers. It may have been a bad day because it was really unusual.
展开
酒店回复: Dear Cynthia,Thank you for the feedback, it will be shared with the entire staff. We hope to see you in the future.
2.0分
情侣出游
展开
President suite was awesome until second day when we were resting in the room after driving the day before and not getting to sleep until after midnight. Jackhammering intermittently over our ceiling for hours. Never called to let us know.
展开
酒店回复: Dear Suzette,Thank you for the feedback, it will be shared with upper management.
房间不错。。
Clean room, nice beds, increase your offering of grab "n" go foods - more in the crisp salad and fruit categories.
When we arrived at our room and it smelled a bit like smoke, the staff were there within 3 minutes and then relocated us to a new room with absolutely no hassle—and they even gave us a free breakfast voucher. That was good service.
Great, as always!
We have been staying with this hotel for over 6 years while my son attended Marshall. This is his last semester, as he finishes his Masters degree. We have never been disappointed in the cleanliness or service, and the location is perfect!
Upon arrival; the room that i booked was not available. I was given an upgrade.
It was a 2 queen bed suite along w/ free dinner for that evening. and free breakfast for two for 3 day stay.
Staff was very friendly, and answered any of our questions.
We try to stay at this location every year for the same festival and my birthday. It has been difficult the last couple years but this year we were able to get the room again. For the most part our stay was good but the room did need some repairs. We stayed in room 225 and the bathroom sink was clogged and the attachment on the shower head would not turn off. Those are minor inconveniences but the thing that bothered us the most was there appeared to be blood smeared on the curtains. We will stay here again but i would like to see these things taken care before our next stay.
We had to wait a hour and a half after check-in to get a room I paid for two breakfast cards that I never received, I ended up having to go and get a refund for which the all you can eat breakfast should just be included with the stay because it’s not worth paying separate for. The room was not cleaned well. The bathroom smelled like pee because the toilet was leaking.
Nightmare experience.
Things went fine until the evening of my 1-night stay, when someone began trying to break into my room using a twisted wire to open the door latch. I grabbed the wire and told the intruders to leave before I called the front desk. It turned out the intruder was a hotel maintenance worker who was trying to open the door because another guest was booked to my room AFTER I was. The front desk said the computer did not have a record of my check-in, which was ridiculous. Later that evening someone from the front desk phoned and said they had determined that the computer had deleted my check-in record 30 minutes after I checked in, reason unknown. This was a jarring experience that left me rattled, as during my confrontation with the intruders I was afraid for my life.
Our hotel
This is our top choice hotel when we visit our son. The facility is great and the location makes it even more appealing. Normally, the staff is pleasant and easy to deal with. Something was off during this trip in the way they dealt with customers. It may have been a bad day because it was really unusual.
President suite was awesome until second day when we were resting in the room after driving the day before and not getting to sleep until after midnight. Jackhammering intermittently over our ceiling for hours. Never called to let us know.