Not sure on those question. The young lady I spoke on the phone with got my reservation wrong, and charged me for my room when it clearly showed pay at property so we might not book here again. But the young guy at the front desk was friendly and nice.

I will say that what occurred wasn’t due to staff or company but due to current weather conditions as power was out next day due to the huge flood that occurred. There was a faint odor on the halls of smoke and pets. Rooms aren't the best up to date but the staff was extremely nice and helpful

The bed was not that comfortable for me. The room had a weird smell to it. The staff was definitely friendly and helpful. It had a kitchenette but we did not use it. If you just want somewhere to sleep then this is for you. Nothing fancy but ok for the price.

All was great except one thing: when the air/fan was blowing, you could smell the cigarette smoke from the unit when smoking was allowed in the room. Otherwise everything was perfect: bed slept well, bathroom was clean, kitchen had what was needed. They do not have an ice machine but the full size fridge allows you to make ice or the check in staff offered to go next door to Holiday inn and get us ice there. Other than the smell, this place was great.