Pool out of order. Should have been aware before check in. Incidental fee for using *******
4.0分
其他
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The property was perfect. But the pool did not work and that was the reason i chose this hotel. I fewl it should not be allowed to chose a hotel if the pool choice was picked, but the pool is turned off.
2.0分
家庭亲子
I need to speak to someone at *******. The hotels were fine but ******* ruined my weekend with my kids
3.0分
其他
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Convenient parking. Property was clean, but the pool was closed. We booked at this hotel specifically for the pool, so that was disappointing. We were given a small discount for the inconvenience. They could use some dress code standards. The young man who worked the front desk wore an old, dirty hooded sweatshirt. He was friendly enough, but his appearance didn't set a very good standard for the property.
2.0分
情侣出游
Air conditioning unit did not shut off and the bathroom was not as clean as it should have been
3.0分
家庭亲子
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The staff at the front desk were all friendly and helpful.
Some comments for improvement:
Room 422
1.There was a big gap on the lower left side of the hallway door frame.
2.The free breakfast was beyond bad. Staff were in the back talking while the stations were empty. We went to breakfast at 8:30 AM. The bread, bagels and muffins were empty. The 'omelets' were like rubber. You can do better.
3.0分
其他
Had to ask to refill breakfast day one. Had no coffee day two. Told people. No one cared or was good about receiving the news. No coffee options at all.
4.0分
其他
Nice
The room was nice and clean but...
the toilet refused to flush until my husband worked on it... and the light in the corner was burned out.
4.0分
其他
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Power went out and we knew nothing !
Everything was fine with our stay EXCEPT that we woke in the middle of the night to no power! We had no AC and the room was getting hot and we never heard a word from the staff or management which was a little concerning because we had no idea what was going on and what was being done about it. Other than that, the stay was good.
我预订的是纽约花园城，结果却是在堪萨斯……我到了纽约花园城，却没有我的预订信息……这太具有欺骗性了，我要求全额退款。
Pool out of order. Should have been aware before check in. Incidental fee for using *******
The property was perfect. But the pool did not work and that was the reason i chose this hotel. I fewl it should not be allowed to chose a hotel if the pool choice was picked, but the pool is turned off.
I need to speak to someone at *******. The hotels were fine but ******* ruined my weekend with my kids
Convenient parking. Property was clean, but the pool was closed. We booked at this hotel specifically for the pool, so that was disappointing. We were given a small discount for the inconvenience. They could use some dress code standards. The young man who worked the front desk wore an old, dirty hooded sweatshirt. He was friendly enough, but his appearance didn't set a very good standard for the property.
Air conditioning unit did not shut off and the bathroom was not as clean as it should have been
The staff at the front desk were all friendly and helpful.
Some comments for improvement:
Room 422
1.There was a big gap on the lower left side of the hallway door frame.
2.The free breakfast was beyond bad. Staff were in the back talking while the stations were empty. We went to breakfast at 8:30 AM. The bread, bagels and muffins were empty. The 'omelets' were like rubber. You can do better.
Had to ask to refill breakfast day one. Had no coffee day two. Told people. No one cared or was good about receiving the news. No coffee options at all.
Nice
The room was nice and clean but...
the toilet refused to flush until my husband worked on it... and the light in the corner was burned out.
Power went out and we knew nothing !
Everything was fine with our stay EXCEPT that we woke in the middle of the night to no power! We had no AC and the room was getting hot and we never heard a word from the staff or management which was a little concerning because we had no idea what was going on and what was being done about it. Other than that, the stay was good.