I checked into the Holiday Inn Express in Carrollton, KY after 5pm and was pleasantly surprised by how quickly and smoothly check-in went. The front desk staff greeted me with a smile and had me on my way to my room in just a few minutes, which I appreciated after a day of travel. The hotel has a clean, modern vibe in the public spaces — everything looked well-kept and tidy, from the lobby to the hallways. My room was clean and comfortable, but honestly pretty standard. Nothing jumped out as particularly memorable, but it got the job done. The bed was decent and I slept fine, which is really all I needed for this trip. The biggest downside for me was the price. For what the room offers — just the basics — it felt a little steep. That said, prices in the area seemed generally high, so I don’t blame the hotel too much for that. If I needed a place to crash in Carrollton again, I’d consider coming back, especially for the convenience and friendly service.
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酒店回复: Hi dennise1964, We’re so grateful that you chose to stay at the Holiday Inn Express Carrollton, and it was a pleasure having you as one of our valued guests. While we are committed to offering an efficient and frictionless experience for guests, I am sorry to learn your recent visit was below our usual level of service. Thank you for highlighting these as part of your comments; I have shared your insights with our hotel team to ensure we address them effectively and help us with future improvements. We hope to have the pleasure of your company soon. Best regards, Sarah S. Case Manager IHG Hotels & Resorts Service
5.0分
其他
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We had a wonderful experience with this hotel. It was clean and comfortable. Included a breakfast that had all kinds of options from cereal to eggs, breakfast meats, to biscuits and gravy with three different juice options or coffee. Hotel desk workers were very courteous and friendly even though we just showed up around 9:00PM with no reservation and needing a rollaway cot with our room. Would absolutely recommend staying here.
5.0分
其他
We very much appreciated the staff prepping our room so we could get to a wedding in Louisville.
4.0分
其他
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Average.
Room was clean. Toilet seat was loose. Vinyl floor felt slippery like there was a residue on the floor from cleaning. Overall not bad. Perkins right next door and plenty of parking.
4.0分
其他
Staff was friendly, breakfast was good with lots of selectIon. Beds were high but very comfortable.
5.0分
朋友出游
Convenient location along highway, clean, staff was nice, breakfast was good.
3.0分
家庭亲子
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Friendly staff, nice and clean rooms. Laundry service was out of order. Breakfast was some of the worst I've had. Coffee was barely warm, juice machine was out of order, pancake machine was out of order, the rest of the hot food didn't look appealing. For the price I paid, all of facility should be in working order.
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酒店回复: Dear mary200n, Thank you for choosing our Holiday Inn Express Carrollton and providing feedback about your experience. It's a pleasure having you as our guest. I am truly sorry you did not experience an exemplary stay due to the breakfast and our laundry service. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad our room's cleanliness and the hotel's staff were still appreciated. Please grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
5.0分
情侣出游
This place appears to have been reinvented, The lobby is nice. The rooms are roomy and very comfortable.
1.0分
其他
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The towels were not clean. Like multiple ones.
The room initially looked ok but then we were kept up by stomping upstairs
There apparently isn’t noise mitigation or thought given to spacing rooms out.
Staff we met was sweet
5.0分
其他
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The Holiday Inn Express was excellent. The breakfast was incredible and the staff were wonderful. The hotel was obviously renovated recently, and you could tell! It was very nice. I will most definitely stay here again when I am back in town.
I checked into the Holiday Inn Express in Carrollton, KY after 5pm and was pleasantly surprised by how quickly and smoothly check-in went. The front desk staff greeted me with a smile and had me on my way to my room in just a few minutes, which I appreciated after a day of travel. The hotel has a clean, modern vibe in the public spaces — everything looked well-kept and tidy, from the lobby to the hallways. My room was clean and comfortable, but honestly pretty standard. Nothing jumped out as particularly memorable, but it got the job done. The bed was decent and I slept fine, which is really all I needed for this trip. The biggest downside for me was the price. For what the room offers — just the basics — it felt a little steep. That said, prices in the area seemed generally high, so I don’t blame the hotel too much for that. If I needed a place to crash in Carrollton again, I’d consider coming back, especially for the convenience and friendly service.
We had a wonderful experience with this hotel. It was clean and comfortable. Included a breakfast that had all kinds of options from cereal to eggs, breakfast meats, to biscuits and gravy with three different juice options or coffee. Hotel desk workers were very courteous and friendly even though we just showed up around 9:00PM with no reservation and needing a rollaway cot with our room. Would absolutely recommend staying here.
We very much appreciated the staff prepping our room so we could get to a wedding in Louisville.
Average.
Room was clean. Toilet seat was loose. Vinyl floor felt slippery like there was a residue on the floor from cleaning. Overall not bad. Perkins right next door and plenty of parking.
Staff was friendly, breakfast was good with lots of selectIon. Beds were high but very comfortable.
Convenient location along highway, clean, staff was nice, breakfast was good.
Friendly staff, nice and clean rooms. Laundry service was out of order. Breakfast was some of the worst I've had. Coffee was barely warm, juice machine was out of order, pancake machine was out of order, the rest of the hot food didn't look appealing. For the price I paid, all of facility should be in working order.
This place appears to have been reinvented, The lobby is nice. The rooms are roomy and very comfortable.
The towels were not clean. Like multiple ones.
The room initially looked ok but then we were kept up by stomping upstairs
There apparently isn’t noise mitigation or thought given to spacing rooms out.
Staff we met was sweet
The Holiday Inn Express was excellent. The breakfast was incredible and the staff were wonderful. The hotel was obviously renovated recently, and you could tell! It was very nice. I will most definitely stay here again when I am back in town.