Great stay. Only thing I didn’t like was the electrical smell in the hallway near the elevators. It made me a little nauseous. The pool and hot tub were a favorite of my son. The room was comfy and quiet.
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酒店回复: Thank you so much for the 10/10 rating and for sharing your experience with us! We’re glad to hear you and your son enjoyed the pool, hot tub, and a comfortable, quiet room. We’re truly sorry about the electrical smell you noticed near the elevators—that’s not the impression we want to leave, and we appreciate you bringing it to our attention. We’ve shared this with our maintenance team to ensure it’s addressed.Thank you again for staying with us, and we hope to welcome you back for an even better visit next time.
5.0分
其他
The room was clean, the staff was great. The hot tub was plenty hot. And the restaurant on site was phenomenal!
5.0分
其他
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We had a great time here and would stay again.
The only comments I'd make is to make sure, if you purchase the breakfast add-on, that you make a reservation. We didn't realize one needed one and we all arrived, coffees in hand, but were told we had to wait for 30 minutes until the next reservation slot was available. A minor downer, but we did enjoy our coffee while waiting in some comfortable seating.
We also could figure out how to take the stairs from the 4th floor to the lounge. Not a big deal, but if there's a way to do that, it's not obvious.
The lounge was fun the night of our arrival. Again, we had to wait, but that was only because it was busy. We had a couple of 'appetizer drinks' in our room, then came back down and the lounge had plenty of availalbe seating. Great jazz music and a very (very) nice ambiance. I thought the pricing of drinks was very fair as well as it's comperable to other places we frequent.
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酒店回复: Cynthia,Thank you for taking the time to share your experience with us! We’re thrilled to hear you had a great stay and enjoyed the ambiance of our lounge, the live jazz, and our fair drink pricing. Your feedback about breakfast reservations and stairway access is greatly appreciated — we’ll be sure to make those details clearer for future guests. We’re glad the wait didn’t dampen your visit too much, and it’s wonderful to hear you made the most of it with a relaxing coffee break. We look forward to welcoming you back for another enjoyable stay at Holiday Inn Eau Claire South!
4.0分
朋友出游
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The shower could use some CLR scrub, but water pressure was great!
The pool/hot tub area was Way over chlorinated. Our eyes burned before we even opened the door. Sadly, we could only take it for 5 minutes.
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酒店回复: Robyn,Thank you for sharing your feedback with us and for highlighting what you enjoyed, like the great water pressure in your shower. We’re sorry to hear about the concerns you experienced with the shower cleanliness and the chlorine levels in our pool and hot tub area. Your comments have been shared with our maintenance team to ensure these areas receive extra attention and proper chemical balance checks. We truly appreciate your input — it helps us improve the experience for all our guests. We hope to have the opportunity to welcome you back for a more comfortable and relaxing stay.
4.0分
商务出差
Most of the staff were very helpful. You just need one at check out to undermine the overall stay experience
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酒店回复: Riad,Thank you for your feedback. We're glad to hear that most of our team made a positive impression, but we're truly sorry to learn that your checkout experience fell short. That’s not the lasting impression we want to leave. We’ll address this internally to ensure a more consistent and positive experience for all our guests. We appreciate you bringing it to our attention and hope to welcome you back for a better stay next time.
2.0分
情侣出游
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The property was very clean and the staff was wonderful. Only wished the TV was better. Small screen. The couch was very worn out and the bed wasn’t that comfy.
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酒店回复: Kapp,Thank you for taking the time to share your feedback. We're glad to hear you found the property clean and our staff wonderful — we’ll be sure to pass along your kind words. We're sorry to hear the TV, couch, and bed didn’t meet your expectations. Your comments are valuable and will help us as we continue to improve the guest experience. We hope to have the opportunity to welcome you back for a more comfortable stay
出差 房间整洁
酒店愿意听客户诉求，并且给予帮助～good！没错，因为收到帮助，所以我对他们的印象非常好！非常好！啊啊啊啊啊
客房服务很棒
一切都很完美，酒店员工非常棒，他们像对待家人一样对待客人，这对我来说至关重要。
Great stay. Only thing I didn’t like was the electrical smell in the hallway near the elevators. It made me a little nauseous. The pool and hot tub were a favorite of my son. The room was comfy and quiet.
The room was clean, the staff was great. The hot tub was plenty hot. And the restaurant on site was phenomenal!
We had a great time here and would stay again.
The only comments I'd make is to make sure, if you purchase the breakfast add-on, that you make a reservation. We didn't realize one needed one and we all arrived, coffees in hand, but were told we had to wait for 30 minutes until the next reservation slot was available. A minor downer, but we did enjoy our coffee while waiting in some comfortable seating.
We also could figure out how to take the stairs from the 4th floor to the lounge. Not a big deal, but if there's a way to do that, it's not obvious.
The lounge was fun the night of our arrival. Again, we had to wait, but that was only because it was busy. We had a couple of 'appetizer drinks' in our room, then came back down and the lounge had plenty of availalbe seating. Great jazz music and a very (very) nice ambiance. I thought the pricing of drinks was very fair as well as it's comperable to other places we frequent.
The shower could use some CLR scrub, but water pressure was great!
The pool/hot tub area was Way over chlorinated. Our eyes burned before we even opened the door. Sadly, we could only take it for 5 minutes.
Most of the staff were very helpful. You just need one at check out to undermine the overall stay experience
The property was very clean and the staff was wonderful. Only wished the TV was better. Small screen. The couch was very worn out and the bed wasn’t that comfy.