酒店回复: Dear Guest,Thank you so much for the 10/10! We’re thrilled to know your experience was flawless from start to finish. Here’s to many more great memories and exceptional stays!Sincerely, Sachin Shourie General Manager
5.0分
其他
The hotel was beautiful! The staff was pleasant and welcoming. The in house restaurant was decent. Our favorite place to stay in Raleigh!
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酒店回复: Dear Guest,We're thrilled to hear that Embassy Suites by Hilton Raleigh Crabtree has become your go-to spot in Raleigh! It's wonderful to know you found our hotel beautiful and our team welcoming. We aim to create a pleasant atmosphere for all our guests, and your feedback reassures us that we're on the right track. While you found our in-house restaurant decent, we're always looking to improve and will certainly take your insights into account. We look forward to welcoming you back on your next visit to Raleigh!Sincerely, Sachin Shourie General Manager
5.0分
其他
The overall customer service was exceptional. The staff was accommodating. The rooms were clean. And I overall enjoyed my stay.
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酒店回复: Dear Guest,Your kind comments and excellent rating are greatly appreciated by all of us here at Embassy Suites by Hilton Raleigh Crabtree. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely, Sachin Shourie General Manager
4.0分
家庭亲子
Room was nice and clean. Only thing was food wasn’t cleaned from fridge from previous guest. The staff did offer to switch my room or have it fully cleaned.
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酒店回复: Dear Guest,Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for any oversights with the refrigerator in your room. We are confident you will have the outstanding experience you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your next visit.Sincerely, Sachin Shourie General Manager
3.0分
情侣出游
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Mirrors had some type of colored writing design that was very annoying to look at.
AC unit very loud. Water dispenser in gym was empty. Congested flow of traffic during breakfast.
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酒店回复: Dear Guest,We’re very sorry to hear that the conditions you experienced throughout your stay didn’t allow for the comfortable visit you were expecting. We understand how distracting certain design elements can feel, and we regret that the noise from our AC, the empty water dispenser in our gym, as well as the breakfast flow contributed to a less than relaxing stay. Your feedback will be discussed amongst our leadership teams so we can ensure our amenities and common areas are better maintained and managed for a smoother guest experience. We do appreciate you taking the time to share these impressions, and we hope we might have another opportunity to welcome you back for a visit that feels much more enjoyable.Sincerely, Sachin Shourie General Manager
5.0分
家庭亲子
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Room was very clean and were given ample towels without asking. tThe staff at breakfast was so attentive. Definitely the best included breakfast bar we have had at any hotel.
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酒店回复: Dear Guest,We want to thank you for choosing to stay with us at Embassy Suites by Hilton Raleigh Crabtree. We are absolutely thrilled to receive your thoughtful review and delighted to learn you found our hotel so comfortable and completely spotless. It would be an honor to host you again when you return to Raleigh. Have a wonderful day, and travel safely.Sincerely, Sachin Shourie General Manager
早餐不错，
卫生：干净
环境：态度很好
位置很好，服务也非常友好。酒店很干净，但是设施相当老旧，确实需要现代化改造了。
这是我见过最友好的员工！
完美
没有意见
The hotel was beautiful! The staff was pleasant and welcoming. The in house restaurant was decent. Our favorite place to stay in Raleigh!
The overall customer service was exceptional. The staff was accommodating. The rooms were clean. And I overall enjoyed my stay.
Room was nice and clean. Only thing was food wasn’t cleaned from fridge from previous guest. The staff did offer to switch my room or have it fully cleaned.
Mirrors had some type of colored writing design that was very annoying to look at.
AC unit very loud. Water dispenser in gym was empty. Congested flow of traffic during breakfast.
Room was very clean and were given ample towels without asking. tThe staff at breakfast was so attentive. Definitely the best included breakfast bar we have had at any hotel.