酒店回复: Sheila, we’re delighted you loved your experience at Holiday Inn Louisville East - Hurstbourne. It's great to hear that everything was convenient and our team members made your stay enjoyable. We hope to welcome you back soon!
5.0分
其他
原文
翻译提供方：Google
浴室可以使用另一个插座，并将其放置在墙上稍高一点的地方。
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酒店回复: Rita, thank you for staying with us at Holiday Inn Louisville East - Hurstbourne. We appreciate your feedback about the bathroom arrangement. It’s great to know that you enjoyed your time with us. We're looking forward to welcoming you back.
4.0分
其他
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Had an enjoyable stay. The staff was friendly and the hotel was very clean and welcoming. The location of the hotel felt safe and had lot of restaurants and stores nearby. We did not know that breakfast was free, we were told that there was a fee for breakfast.
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酒店回复: Tamika, thank you for sharing your feedback. We're glad to hear you enjoyed your stay and appreciated our team and convenient location. We understand your comments about breakfast and will be sure to review this with our team for clarity. We hope you'll visit us again in the future.
4.0分
家庭亲子
Room was clean, shower head pressure was not great. The entrance is rundown and looks a little sketchy at first.
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酒店回复: Paola, thank you for sharing your feedback. The team is glad you found your room at Holiday Inn Louisville East - Hurstbourne to be well-kept. Your observations about the entrance and shower experience have been noted, and the team is always working to enhance the overall stay for future guests.
1.0分
家庭亲子
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The staff was just about the only nice thing about this property. It was old dirty my thermostat was broken, got locked out of my room several times. The water pressure was terrible. And the abandoned building up against it when you pulled in looked like a scene out of a scary crime scene! They never came to clean my room and the cracks in the walls inside and out were an eyesore. At one point standing waiting for a car they were dumping rocks off of the roof right at the entrance. Terrible experience for my children and I!!
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酒店回复: Stephanye, thank you for highlighting that you found the team members pleasant during your visit. Your feedback about the overall accommodations is appreciated, and every effort is made to address concerns when brought to the team’s attention. Your comments will be shared internally as part of ongoing efforts to enhance guest experiences.
前往酒店入口必须经过一栋用木板封住的废弃建筑，这栋建筑与假日酒店颜色相同，所以乍一看会误以为是假日酒店的一部分。酒店主楼层的天花板有多处漏水痕迹。周六晚上下了10-15分钟的暴雨后，在接下来的入住期间，我一直能听到窗户密封条上有持续的滴水声，这意味着排水系统存在问题，而且积水是从四楼以上的地方渗进来的。四晚的平均房价为每晚198.12美元，但实际体验更像是每晚79美元。在我看来，这对于假日酒店品牌来说是完全无法接受的。
酒店很糟糕，非常陈旧。工作人员非常友好，乐于助人。冰箱门坏了，墙上有污渍。马桶松了。这家酒店已经请过十几次勤杂工了。酒店外面的汽车旅馆被拆毁了。房间很暗
房间真的很差，床单上有血迹，空调温度也没有变化，这是我经历过的最糟糕的经历😟 我去这家酒店是因为我听说假日酒店很好，但我再也不会去假日酒店了
我房间的窗户正对着大厅。毛巾太糟糕了。早餐也不好。我的空调坏了，我醒来时发现房间里的温度是 76 度。工作人员很冷淡，看起来很烦躁。唯一迎接我的工作人员是电梯旁那位非常友善的女士，她正在换垃圾。不值得。我不会再来了。
不给你要求的房间
我订了一间特大号床卧室，他们告诉我只能有一张全尺寸的床。不是我付钱想要的
一切都很方便，不需要花费太多精力。房间很干净，工作人员友好且乐于助人。
浴室可以使用另一个插座，并将其放置在墙上稍高一点的地方。
Had an enjoyable stay. The staff was friendly and the hotel was very clean and welcoming. The location of the hotel felt safe and had lot of restaurants and stores nearby. We did not know that breakfast was free, we were told that there was a fee for breakfast.
Room was clean, shower head pressure was not great. The entrance is rundown and looks a little sketchy at first.
The staff was just about the only nice thing about this property. It was old dirty my thermostat was broken, got locked out of my room several times. The water pressure was terrible. And the abandoned building up against it when you pulled in looked like a scene out of a scary crime scene! They never came to clean my room and the cracks in the walls inside and out were an eyesore. At one point standing waiting for a car they were dumping rocks off of the roof right at the entrance. Terrible experience for my children and I!!