酒店回复: Sheila, we’re delighted you loved your experience at Holiday Inn Louisville East - Hurstbourne. It's great to hear that everything was convenient and our team members made your stay enjoyable. We hope to welcome you back soon!
5.0分
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浴室可以使用另一个插座，并将其放置在墙上稍高一点的地方。
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酒店回复: Rita, thank you for staying with us at Holiday Inn Louisville East - Hurstbourne. We appreciate your feedback about the bathroom arrangement. It’s great to know that you enjoyed your time with us. We're looking forward to welcoming you back.
5.0分
商务出差
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The staff was super nice. And the location is handy for anyone coming from the east on I-64. The room was clean and well-kempt. I did have a bit of trouble trying to turn the heat up, but it went up some, otherwise, my stay was excellent, and I will definitely stay there again when in Louisville.
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酒店回复: Thank you for sharing your feedback. It's great to hear how much you appreciated our helpful team and convenient location. We take note of your comment about the heating and will look into it to ensure a more seamless experience. We're already looking forward to your next visit to the Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. Safe travels until then!
由于多种原因，我们的入住体验令人失望。我们被安排的房间蚂蚁成灾，清洁不彻底，而且弥漫着刺鼻的煤气味。此外，酒店正在进行施工，影响了我们的入住体验。虽然工作人员提出可以帮我们换到附近的房间，但由于蚂蚁问题持续存在，我们不得不拒绝。遗憾的是，酒店管理层没有后续跟进询问我们的情况，总的来说，我们认为酒店的客户服务很差。这次入住体验远低于我们的预期。
前往酒店入口必须经过一栋用木板封住的废弃建筑，这栋建筑与假日酒店颜色相同，所以乍一看会误以为是假日酒店的一部分。酒店主楼层的天花板有多处漏水痕迹。周六晚上下了10-15分钟的暴雨后，在接下来的入住期间，我一直能听到窗户密封条上有持续的滴水声，这意味着排水系统存在问题，而且积水是从四楼以上的地方渗进来的。四晚的平均房价为每晚198.12美元，但实际体验更像是每晚79美元。在我看来，这对于假日酒店品牌来说是完全无法接受的。
房间不干净，晚上10点和凌晨12点火警警报都响了。这是我住过的最差的旅馆之一，不推荐。
酒店很糟糕，非常陈旧。工作人员非常友好，乐于助人。冰箱门坏了，墙上有污渍。马桶松了。这家酒店已经请过十几次勤杂工了。酒店外面的汽车旅馆被拆毁了。房间很暗
房间真的很差，床单上有血迹，空调温度也没有变化，这是我经历过的最糟糕的经历😟 我去这家酒店是因为我听说假日酒店很好，但我再也不会去假日酒店了
我房间的窗户正对着大厅。毛巾太糟糕了。早餐也不好。我的空调坏了，我醒来时发现房间里的温度是 76 度。工作人员很冷淡，看起来很烦躁。唯一迎接我的工作人员是电梯旁那位非常友善的女士，她正在换垃圾。不值得。我不会再来了。
不给你要求的房间
我订了一间特大号床卧室，他们告诉我只能有一张全尺寸的床。不是我付钱想要的
一切都很方便，不需要花费太多精力。房间很干净，工作人员友好且乐于助人。
浴室可以使用另一个插座，并将其放置在墙上稍高一点的地方。
The staff was super nice. And the location is handy for anyone coming from the east on I-64. The room was clean and well-kempt. I did have a bit of trouble trying to turn the heat up, but it went up some, otherwise, my stay was excellent, and I will definitely stay there again when in Louisville.