酒店回复: Thank you for your kind words! We’re pleased to hear you enjoyed your room and our breakfast area. Your positive feedback means a lot to us, and we’re glad you had a comfortable stay. We look forward to welcoming you back to SureStay Plus Roanoke Rapids again soon!
3.0分
其他
原文
翻译提供方：Google
非常安静，床也很舒服。但是房间很破旧。
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酒店回复: I am sorry we have not met your expectation and thank you for mentioning the bed was comfortable and its quiet place.
2.0分
家庭亲子
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Room was extremely dated and in need of updates. Surface rust and dirt on lamp fixtures, bathroom walls and trim need repair. Lamp fixtures by bedside loose. HVAC unit noisy, remote had no back cover, free breakfast was so-so. Shower head made a strange noise throughout the course of the stay (air in lines?). Staff was very friendly, polite, and responsive.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback with us. While we are pleased to hear that our staff made a positive impression with their friendliness and responsiveness, we are very sorry to learn that the condition of your room and some of the amenities did not meet expectations. We take your comments regarding the fixtures, HVAC unit, and bathroom repairs seriously, as we are continually working on updates and improvements to enhance our guests’ experience. Your notes about breakfast and the shower will also be reviewed with our team. We appreciate your input and hope you’ll consider giving us another opportunity to provide you with a more comfortable stay in the future.
2.0分
其他
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Conditions
There were no issues with the check in. The condition of the hotel itself needs improvements. The pool is drained out. Bathroom door does not shut. Floor has a crack. A drawer that keeps opening
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酒店回复: Dear Guest,Thank you for sharing your experience with us. While we’re glad to hear that your check-in went smoothly, we sincerely apologize for the issues you encountered with the hotel’s condition and amenities. We are actively working on improvements to ensure a more comfortable and enjoyable stay for our guests, and your feedback helps us focus on the areas that need the most attention. We appreciate your comments and hope to welcome you back in the future to experience these updates.Sincerely,Hotel Management
1.0分
情侣出游
The property was dirty and run down, and if I wasn’t with my husband, I would have not felt safe at all. I would not suggest this hotel for anyone.
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酒店回复: Dear Guest,We are very sorry to hear about your experience and regret that we did not meet your expectations. Guest comfort, safety, and cleanliness are top priorities for us, and your feedback is taken very seriously. Please know we are addressing your concerns with our team to ensure improvements are made. We truly value your input and hope you might consider giving us another opportunity in the future to provide you with a more positive stay.Sincerely,Hotel Management
4.0分
商务出差
Great Value. Older hotel limited options but worth the money for a quick stop over. Very convenient off rte 95.
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酒店回复: Dear David,Thank you for sharing your feedback. We’re glad you found our hotel to be a great value and convenient for your travels along I-95. While we are an older property, we work hard to provide our guests with comfort and affordability for a restful stopover. We appreciate your kind words and hope to welcome you back on your next trip through Roanoke Rapids.Sincerely,MaddyHotel ManagerSureStay Plus by Best Western – Roanoke Rapids
1.0分
其他
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NEVER AGAIN
SO ITS MIDNIGHT, , after driving 7HRS from NJ with my younger sister and 7mo old, we were looking forward to a nice clean place to lay our heads. Well that was not what we experienced. 1st at check in we asked if a 1st floor room was available, bc of my baby. we were told absolutely no rooms on the 1st floor. Ok fine, we loaded all of our stuff on a luggage caddy and proceeded to the room. When we got to the room, it was filthy! Garbage everywhere!! Dirty bed sheets on the floor, Horrendous!! So downstairs baby and I go. We see a night manger at counter and I’m appalled. I convey my discomfort and unhappiness, He gives us a room on the 1ST FLOOR. Ok , fine, after we told ABSOLUTELY Not.. we open the door, at first it looked ok, but then we take a closer look… and realize that this was not a properly cleaned room. The floors were filthy, turned my white socks black, had to throw them out. We did not even shower bc the tub walls and spicket were covered in grime and mildew. Thank go we brought our own blankets, we slept in top of the sheets not under, wanted to be extra cautious. Needles to say we will never stay here or any establishments affiliated with this company ever again. I’ve been in the hospitality business for more than 20 years, this is undoubtedly UNACCEPTABLE. And that’s a shame bc this morning all the employees were very friendly, but what good is that if they can’t clean the rooms properly and ensure a safe and clean environment for your customers?
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酒店回复: Dear guest,Thank you for taking the time to share your detailed feedback. Please accept my sincerest apologies for the challenges you experienced during your stay. What you described regarding the condition of your rooms is unacceptable and far from the standards we strive to maintain.I am especially sorry for the inconvenience this caused you, your sister, and your baby after such a long drive. We understand how important it is to provide a clean, comfortable, and safe environment, and I regret that we did not meet those expectations. While I am glad you found our team to be friendly, I recognize that this does not make up for the condition of your accommodations.Please know that your comments have been shared with both our housekeeping and front desk teams so that immediate corrective action can be taken to prevent a recurrence. We take your concerns seriously and are committed to improving our procedures and oversight.Thank you again for bringing this to my attention.Sincerely,MaddyHotel Manager
2.0分
其他
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Our poor review has no reflection on the friendly staff that checked us in it is based on the very unpleasant smell of mold that was strongly present in our room.
We were there to attend a local event so the location was good but because of the odor in the room we left early without attending the complimentary breakfast.
We normally would always had breakfast and take a swim but the pool water was green.
The room was dated but neat and specious.
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酒店回复: Thank you for sharing your rating and feedback. We’re sorry to hear that your experience was not fully satisfactory. Your comments are important to us as we continue working to improve our guest experience. We hope you’ll consider staying with us again so we can provide you with a more enjoyable visit next time.
因为一场严重的雷暴，我们家停电了。当我们到达时，酒店管理人员允许我们提前入住。房间非常干净，员工也非常友好。
员工非常友善，会主动和你交谈。他们会帮助你，听说早餐很棒，而且非常干净。我的体验很棒。
味道太像 Clorox 了，如果有好闻的香味就更好了。
非常安静，床也很舒服。但是房间很破旧。
Room was extremely dated and in need of updates. Surface rust and dirt on lamp fixtures, bathroom walls and trim need repair. Lamp fixtures by bedside loose. HVAC unit noisy, remote had no back cover, free breakfast was so-so. Shower head made a strange noise throughout the course of the stay (air in lines?). Staff was very friendly, polite, and responsive.
Conditions
There were no issues with the check in. The condition of the hotel itself needs improvements. The pool is drained out. Bathroom door does not shut. Floor has a crack. A drawer that keeps opening
The property was dirty and run down, and if I wasn’t with my husband, I would have not felt safe at all. I would not suggest this hotel for anyone.
Great Value. Older hotel limited options but worth the money for a quick stop over. Very convenient off rte 95.
NEVER AGAIN
SO ITS MIDNIGHT, , after driving 7HRS from NJ with my younger sister and 7mo old, we were looking forward to a nice clean place to lay our heads. Well that was not what we experienced. 1st at check in we asked if a 1st floor room was available, bc of my baby. we were told absolutely no rooms on the 1st floor. Ok fine, we loaded all of our stuff on a luggage caddy and proceeded to the room. When we got to the room, it was filthy! Garbage everywhere!! Dirty bed sheets on the floor, Horrendous!! So downstairs baby and I go. We see a night manger at counter and I’m appalled. I convey my discomfort and unhappiness, He gives us a room on the 1ST FLOOR. Ok , fine, after we told ABSOLUTELY Not.. we open the door, at first it looked ok, but then we take a closer look… and realize that this was not a properly cleaned room. The floors were filthy, turned my white socks black, had to throw them out. We did not even shower bc the tub walls and spicket were covered in grime and mildew. Thank go we brought our own blankets, we slept in top of the sheets not under, wanted to be extra cautious. Needles to say we will never stay here or any establishments affiliated with this company ever again. I’ve been in the hospitality business for more than 20 years, this is undoubtedly UNACCEPTABLE. And that’s a shame bc this morning all the employees were very friendly, but what good is that if they can’t clean the rooms properly and ensure a safe and clean environment for your customers?
Our poor review has no reflection on the friendly staff that checked us in it is based on the very unpleasant smell of mold that was strongly present in our room.
We were there to attend a local event so the location was good but because of the odor in the room we left early without attending the complimentary breakfast.
We normally would always had breakfast and take a swim but the pool water was green.
The room was dated but neat and specious.