酒店回复: We are sorry to here that we have not met your expectation. We will try our best to improve the quality of it. We appreciate you to visit the hotel next time and we will make sure we provide the facilities as you expect.
4.0分
家庭亲子
原文
翻译提供方：Google
味道太像 Clorox 了，如果有好闻的香味就更好了。
展开
酒店回复: Thank you for your kind words! We’re pleased to hear you enjoyed your room and our breakfast area. Your positive feedback means a lot to us, and we’re glad you had a comfortable stay. We look forward to welcoming you back to SureStay Plus Roanoke Rapids again soon!
5.0分
情侣出游
原文
翻译提供方：Google
我午餐前就离开了。性价比很高。
展开
酒店回复: Dear Gary,Thank you for the great Response, We will look forward to host you again in great way.best regards,Maddy
2.0分
家庭亲子
展开
I had a two night stay and my room wasn't cleaned. I had to ask for clean towels. However, someone entered my room and rambled through my belongings while I was away from the hotel.
I informed the manager/owner about this incident and showed him pictures of how I had left my room and how I found the room upon my return.
I have had family members who always stay at this hotel numerous time during the year when they visit relatives in Roanok Rapids and they have never experienced this type of invasion of privacy.
The manager/owner said "he knew who had the key to the room, however, he didn't offer any consolation to this matter. I am very disappointed with this situation.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience, and please accept my sincerest apologies for the distress and inconvenience you encountered during your recent stay. What you described is absolutely not acceptable, and I understand how upsetting and disappointing this situation must have been—especially after having trusted our property for so many years through your family’s visits.I am very sorry that your room was not serviced as expected and that you had to request clean towels. Even more concerning is the report of unauthorized entry into your room. Guest privacy and safety are our highest priorities, and I want to assure you that we take this matter extremely seriously.Thank you for bringing the photos and details to my attention. While I acknowledged who had access to the room, I want to sincerely apologize if my response at the moment did not reflect the level of care and concern you deserved. We are actively addressing this incident internally, including reinforcing our key access protocols and retraining our team to ensure such a breach does not occur again.Please know that this is not the standard we strive to uphold. Your trust is important to us, and I regret that we did not meet your expectations during this stay. I would appreciate the opportunity to speak with you directly to make this right and to restore your confidence in staying with us in the future.Thank you again for bringing this serious matter to our attention.Warm regards,Hotel Manager
1.0分
其他
I room smelled like ammonia or Cloeox. The sheets on the bed looked like someone had already slept in it. The dyvet had hair all
展开
酒店回复: Thank you for sharing your experience. I am truly sorry to hear about the issues you encountered during your stay. A strong ammonia or cleaning chemical smell, as well as bedding that appeared used or had hair on it, is completely unacceptable and far below the standards we set for our housekeeping team.Please know that we are addressing this immediately with our staff to ensure rooms are properly cleaned, inspected, and freshened before every guest’s arrival. Your comfort and safety are our top priorities, and I sincerely apologize that we did not meet those expectations.We appreciate you bringing this to our attention, and we hope you will consider giving us another opportunity to provide the clean and comfortable stay you deserve.
1.0分
其他
展开
This was our 5th stay at this hotel within the last month. Only once was a room we stayed ever clean when we got there. This time we had to change the sheets ourselves. The sheets had hair all over them. There were not enough clean pillow cases to change those. There was hair in the tub, crumbs on the floor and coffee table, as well as sticky rings from cups on the coffee table. The smoke alarm was covered with a plastic bag. Two days prior when we stayed, we had this same room and brought it to the desk attention that there were ashes and cigarette smoke in the room and that the alarm was covered. We were told it would get a deep clean at our departure. Needless to say the room was in worse shape one day later. And we received no compensation. We will never stay here again. This is a consistently filthy hotel. I would not recommend it to anyone.
展开
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the repeated issues you experienced during your recent stays. What you’ve described is far below our standards, and we are truly sorry that our team failed to provide you with a clean and comfortable room.We take your comments very seriously — especially regarding cleanliness and the covered smoke alarm — and have already addressed this with our housekeeping and maintenance departments to ensure immediate corrective action. This is not the experience we want any guest to have, particularly our returning guests.We appreciate your continued business in the past and regret that we let you down this time. Please contact the management team directly so we can make this right and regain your trust in our property.
3.0分
家庭亲子
展开
The stay was okay but definitely could have and should have been better. The young lady at the desk was not happy by me asking her about the reviews I had read. When I said something, she calmly suggested that if I didn't like the room I could checkout. No empathy or concern. When I was walking to room, I could see the carpet needed deep cleaning and the odor I attributed to this as well. I was happy with the room until I saw what appeared to be a dead spider splattered on the wall which I attributed AGAIN to insufficient cleaning. Everything else was good. The breakfast should have been served warmed but it was acceptable. Checkout I just left my keys and left. The location is great and I would consider staying there again.
展开
酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the issues you experienced during your stay, particularly regarding the front desk interaction and the cleanliness concerns. This is not the level of service we strive to provide, and your comments have been shared with our team for immediate review and improvement. We’re glad to hear you found the location convenient and that you would consider staying with us again. We appreciate your understanding and hope to have the opportunity to offer you a much more pleasant experience on your next visit.
2.0分
其他
展开
The room was really dirty. Shower walls were brown (dirty). Floor was dirty. Killed a bug first thing when I walked in. Not going back. Was downstairs for breakfast at 6:30. Left at 6:45, no breakfast, nobody in sight to serve it either.
展开
酒店回复: Thank you for bringing these concerns to our attention. We’re very sorry to hear about the cleanliness and breakfast issues you encountered during your stay. This is not the experience we want our guests to have, and we will be addressing these matters immediately with our housekeeping and breakfast teams to ensure they are corrected. We truly regret that we did not meet your expectations and appreciate your feedback, as it helps us improve. We hope you might consider giving us another opportunity to provide you with a much better experience in the future.best regards,MaddyManager
因为一场严重的雷暴，我们家停电了。当我们到达时，酒店管理人员允许我们提前入住。房间非常干净，员工也非常友好。
员工非常友善，会主动和你交谈。他们会帮助你，听说早餐很棒，而且非常干净。我的体验很棒。
Serge
酒店里有一股难闻的气味，而且没有热水淋浴。
味道太像 Clorox 了，如果有好闻的香味就更好了。
我午餐前就离开了。性价比很高。
I had a two night stay and my room wasn't cleaned. I had to ask for clean towels. However, someone entered my room and rambled through my belongings while I was away from the hotel.
I informed the manager/owner about this incident and showed him pictures of how I had left my room and how I found the room upon my return.
I have had family members who always stay at this hotel numerous time during the year when they visit relatives in Roanok Rapids and they have never experienced this type of invasion of privacy.
The manager/owner said "he knew who had the key to the room, however, he didn't offer any consolation to this matter. I am very disappointed with this situation.
I room smelled like ammonia or Cloeox. The sheets on the bed looked like someone had already slept in it. The dyvet had hair all
This was our 5th stay at this hotel within the last month. Only once was a room we stayed ever clean when we got there. This time we had to change the sheets ourselves. The sheets had hair all over them. There were not enough clean pillow cases to change those. There was hair in the tub, crumbs on the floor and coffee table, as well as sticky rings from cups on the coffee table. The smoke alarm was covered with a plastic bag. Two days prior when we stayed, we had this same room and brought it to the desk attention that there were ashes and cigarette smoke in the room and that the alarm was covered. We were told it would get a deep clean at our departure. Needless to say the room was in worse shape one day later. And we received no compensation. We will never stay here again. This is a consistently filthy hotel. I would not recommend it to anyone.
The stay was okay but definitely could have and should have been better. The young lady at the desk was not happy by me asking her about the reviews I had read. When I said something, she calmly suggested that if I didn't like the room I could checkout. No empathy or concern. When I was walking to room, I could see the carpet needed deep cleaning and the odor I attributed to this as well. I was happy with the room until I saw what appeared to be a dead spider splattered on the wall which I attributed AGAIN to insufficient cleaning. Everything else was good. The breakfast should have been served warmed but it was acceptable. Checkout I just left my keys and left. The location is great and I would consider staying there again.
The room was really dirty. Shower walls were brown (dirty). Floor was dirty. Killed a bug first thing when I walked in. Not going back. Was downstairs for breakfast at 6:30. Left at 6:45, no breakfast, nobody in sight to serve it either.